Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 382 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

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Metrics

1.9

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted customer services early on a Sunday morning and managed to get through to an agent quite quickly ( Kamran?) who dealt with an amendment to my booking in an efficient and very friendly manner. He was a delight to deal with. Thank you.”

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Posted 1 year ago

“This would have been a five star review had it not been for the two hours I had previously wasted on hold when I called 0330 365 5000. Luckily I read some of the reviews on here suggesting people try 0330 365 5030 so I thought I'd give that a try. Long story short, answered within 15 minutes by a very helpful chap by the name of Bandi who actioned my cancelled flights refund back to Love Holidays. OH NO! not Love Holidays I hear you cry, but fear not, for just over a week later of kind Bandi actioning the refund I received an email from Love Holidays saying the £290.28 refund from Easyjet would be back in my credit card account within five days. Well, two days later there it was, so really apart from the issue with the first customer service number I tried I haven't got any complaints.”

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Posted 4 years ago

“Booked several flights with ezy.good prices.great crew .very polite staff.lovely flights.always book ezy.just booked for next year..”

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Posted 5 years ago

“I travelled with my son on Easyjet (Easyjet 68824 14.35 on the 3rd July from Paris Charles de Gaulle to Glasgow. The crew were exceptional, warm reception on board, extremely help, and we had a very enjoyable flight.”

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Posted 5 years ago

“Another great flight with EasyJet.”

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Posted 6 years ago

“Polite and efficient crew. Generally on time but like most airlines delays and cancellations at peak times I.e. Summer holidays. Prices good if you can book well in advance, most flights cheaper than my taxi to the airport.”

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Posted 6 years ago

“Comfortable planes and friendly he!pful staff.”

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Posted 6 years ago

“great value for money”

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Posted 7 years ago

“great value for money”

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Posted 7 years ago

“I booked a short break in Prague with EasyJet Holidays. In the past I have done it all DIY but because of the short notice decided to use this option, mixing and matching, flights, hotel and transfers. This is a budget airline so you can go basic or upgrade. We went up front with extra leg room. The flight was a bit roudy with several stag parties on board. Even at 6 am. Well done to the chief steward for keeping them in check. Our choice of hotel was a good one. Bright and clean with a good breakfast. Near to all the must see places. There was a bit of a hiccup with our pre booked taxi. He was not on time but claimed he had been in the airport all the time. This was made up for by our return driver who was excellent.”

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Posted 7 years ago

“Easy luggage drop being very straight forward. Pity about long queues from adjacent check in which hampered easyjet clients but your staff were on hand to assist.”

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Posted 7 years ago

“good airline always good prices. seats not that comfortable and foods always run out.”

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Posted 7 years ago

“Helpful and supportive”

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Posted 7 years ago

“easy to make booking no limit on weight of hand luggage cheap”

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Posted 7 years ago

“Quick and affordable flights from London to Edinburgh. I was happy with the service provided.”

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Posted 7 years ago

“Website doesn't have hidden charges and is straightforward to use. Doesn't get top marks as missed the take-off slot on our recent flight to Prague from Gatwick meaning a 1.5 hour delay but we were kept informed and made up half an hour on the way. Reasonable prices if booked early enough, and the Gatwick departure means overall cost is lower than Stansted departure as London-Gatwick by normal train (not Gatwick Express!) using an Oyster or contactless bank card is much cheaper than the rip-off London-Stansted train.”

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Posted 7 years ago

“Good website and booking procedures”

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Posted 7 years ago

“Reasonably priced efficient service”

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Posted 7 years ago

“Thanks easyJet for the excellent customer service today allowing for free to add my second surname to my booking quickly and easy.”

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Posted 11 years ago

“Great customer service tonight easyJet saved the day...”

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Posted 11 years ago

Easyjet is rated 1.9 based on 382 reviews