Easyjet Reviews

2.0 Rating 327 Reviews

24 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

2.0

Based on 327 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bought a suitcase from B@M bargains. Specifically designed for easy jet under seat cabin travel. Guess what. It wouldn’t fit. Been on to the the firm that makes them and they have sent me a video Showing the case fits. Some thing wrong. Some were.

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Asked by John walker (2 months ago)

EasyJet person specifically targeted me, being the only person of colour in the flight in the Naples to Amsterdam flight. They charged me extra, claiming my luggage didn't fit a box due to the wheels, even though it's within the smallest size allowed (45x36x20), and did not check anybody’s else’s luggage, even though they were carrying much bigger luggage. They mentioned I needed a certain pass to avoid these charges. Each luggage cost me €58, and their customer service is terrible. People are very rude. Is there any way that i can raise this discrimination and undue charges issue?

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Asked by Mona (6 months ago)

If I booked a flight in the sale, and then it appeared cheaper later, would I be entitled to a full refund for my flight?

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Asked by Karen Hanson (1 year ago)

I’m confused I spoke to a nice lady after a long wait and explained that when I booked for 2022 to turkey it says do you want to use previous details so clicked yes it still would not let me enter our middle names as per passport so I just carried on booking then read somewhere that must be as over passports so just after 15 minutes I went to correct it and it wanted me to pay £196 pounds so just left it then I printed off a name change form which states just enter first and last names as middle name not required what’s going on easyJet

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Asked by barry gaffney (2 years ago)

If the UK NHS is so great why won't easyJet accept the pcr covid test is it because they can make extra money by charging customers at the airport

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Asked by Gary Fairman (2 years ago)

i would rate 4 star but i have had the worst exprince with easy jet this time my flight was late 2hour and 40 minutes on top ot that i had to pay 50 pounds for my hand laugage i told her i have always used this bag she was so rude and when i came back i had no problem