This would have been a five star review had it not been for the two hours I had previously  wasted on hold when I called 0330 365 5000. Luckily I read some of the reviews on here suggesting people try 0330 365 5030 so I thought I'd give that a try. Long story short, answered within 15 minutes by a very helpful chap by the name of Bandi who actioned my cancelled flights refund back to Love Holidays. OH NO! not Love Holidays I hear you cry, but fear not, for just over a week later of kind Bandi actioning the refund I received an email from Love Holidays saying the £290.28 refund from Easyjet would be back in my credit card account within five days. Well, two days later there it was, so really apart from the issue with the first customer service number I tried I haven't got any complaints.