Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 387 Reviews

21 %

of reviewers recommend Easyjet

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Metrics

1.9

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero Rating for EasyJet This is truly and utterly unbelievable, but I can assure you EasyJet really did this. We are a family of seven, and we booked our tickets to Greece with them. EasyJet has now informed us that our return tickets have been cancelled because they needed to sell them for more money. Apparently, one of EasyJet's values is a customer-centric approach. This experience clearly demonstrates otherwise. They did move six of us from the 1 PM flight they cancelled to the 10 PM flight. The only issue is that my granddaughter has not been moved! Utterly disgusted, I asked how my granddaughter could travel without us. EasyJet's response was, "Not my problem." As a family, we have spent thousands with EasyJet. Never again after this. I would rather pay more for my flights or simply not go than have anything to do with this despicable company. EasyJet, be careful. Pan Am and TWA all thought they were invincible and treated their customers like dirt. Look what happened to them. I will be making a formal complaint to ABTA.”

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Posted 1 month ago

“Confusing, inept, insane, painstaking, evasive and absolutely baffling. Just some of the words I’d use to describe our experience with EasyJet’s customer service team. Turns out that getting blood from a stone is easier than getting a refund on an EasyJet package. A refund that my wife and I have been categorically promised on SEVERAL occasions… Strap in, it’s a wild ride. We booked a short honeymoon in Seville with EasyJet on 29th April. However, due to the power outages occurring across Spain at the time, the agent was unable to guarantee safe onward passage to our destination. Furthermore, we couldn’t even contact our hotel the night before our flight as their line was dead, and had seen numerous reports of people stranded at bus/train stations - unable to reach or check-in to their hotel, use their cards or call loved ones. This was a major concern and, sadly, out of our hands. As a result, after a heated discussion, we were PROMISED - I quote - “a 100% refund on our entire holiday package within 5 to 10 days”. I checked again. The answer was the same - “a 100% refund”. Pretty conclusive. Obviously without being given such assurance, my wife and I would have had a very different decision to make about whether to travel or not. Especially as it was our honeymoon with our hard-earned money at stake. The agent also promised to send email confirmation of said agreement, which conveniently never arrived. This is a theme in our dealings with EasyJet. False promises. Anyway, a couple of days followed our original call. Nothing. So we checked in with the EasyJet team to check on the status of our refund. Again, I was reassured that it was being processed. ‘Nothing to worry about' it seemed, but how wrong we were. Another 3 days passed. And another. And another. Today is 16th June and STILL no refund. Some way from the 5 to 10 days originally promised. Over the last 8ish weeks (and counting), my wife and I have called EasyJet more or less every other day. Spoken to about 15 different agents, completed 4 separate ‘contact’ forms, plus a couple of complaints forms for good measure. The forms are never acknowledged - apparently lost in the void of ignored correspondence. Having to re-explain our story with each new agent is tiresome and stressful. At this point, I’m the living definition of a broken record. What’s more, each conversation follows the same general pattern: contact EasyJet, recount our story (again), get a jumbled, contradictory response, agent promises to progress our case and then… radio silence. Zero actions taken. Like the conversations never happened. So the cycle of madness continues. Some of the agents have tried their best to support us but to no avail. To our horror, one agent even said ‘IF’ we receive our refund. In disbelief, I immediately corrected them - ‘WHEN’. This is simply beyond doubt. Worryingly, we were also told that the first agent we contacted on 28th April failed to log our refund on their systems. Convenient? Inept? You decide. Either way, their lack of diligence is not our problem. We simply want our money refunded, as PROMISED! Overall, the service given has been a muddled, confused and unfathomable mess. With more false leads and contradictions than I can count. So bad that the refunding process has felt deliberately tricky…At best, our experience has been incompetent. At worst, downright deceitful. I would genuinely award 0 stars if it were possible. I’ll never use EasyJet again. Doubt they care, but at least my sanity will be intact. The moral of the story? If you can, pay a little more and use a different airline.”

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Posted 1 month ago

“My family bought four small bags at duty free that wouldn’t fit in our backpacks and was charged $250 at the gate. Also, flight was delayed (based on other reviews, looks like a regular occurrence).”

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Posted 2 months ago

“Scammed of $700K. Recovered everything with supreme assets”

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Posted 2 months ago

“EasyJet is hands down the most unreliable airline I’ve ever dealt with. Cancelling my flight last minute with zero accountability completely derailed my entire travel route. The lack of communication, support, and professionalism is nothing short of shameful. Their handling of the situation was pitiful and amateurish—like they have no clue what running an airline means. You’re left on your own to figure things out while they hide behind automated messages and empty apologies. Avoid at all costs if you value your time, money, and sanity. This isn’t just bad service—it’s a total joke. Never again.”

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Posted 3 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 4 months ago

“Everything. Flight delayed 7 hours. Tried to retrieve luggage but had to wait in dreadful lost and found room.no customer service. No explanation. Bought another ticket Never again”

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Posted 4 months ago

“Their faulty website booked me for the wrong date. Triple check after you get your confirmation. Worst experience.”

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Posted 4 months ago

“NEVER EVER fly Easyjet. They left me, my wife and a 10 month old baby stranded in Prague. They then said they were no hotels to stay in so we have to pay on our credit card and they would reimburse. It's been 7 months now and they still won't reimburse. Never ever fly Easyjet unless you are willing to spend an extra £600 on food an hotel costs or spend the next 6 months trying to get reimbursed”

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Posted 5 months ago

“Horrible airline. Never on time. Rude customer service. Zero regard for it's passengers.”

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Posted 6 months ago

“My wife died in the 11/1/25 I have been trying to speak to someone at there bereavement team since then as we have 5 outstanding holidays with then I am no use with the Internet as she dealt with all that online after numerous calls and ending up speaking to a call centre in India who just kept saying how can I help you and then sorry can't help you with that I was on for hours for 3 days one operator asked to speak to my wife don't use this company we went away with them 5 times a year and this is how they treat you they won't even get back to me if they read but don't worry I will keep posting and if helps others to know what they are like all the better John mcgill”

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Posted 6 months ago

“The worst service ever . No care no thought and no people just AI bots horrendous … avoid”

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Posted 6 months ago

“No empathy, Easyjet hates kids I wrote a review as the cabin crew lady on the flight from Naples to Gatwick said to my wife that my 2 yo son should take a sit.One old man could not watch the movie as my son was walking through the corridor, other passengers were doing the same and the cabin crew lady was okay with that.Easyjet customer service (Max) replied in the following way to me via email:"Our top priority is to ensure the safety and security of all our passengers. This includes adhering to policies that ensure everyone’s well-being during the flight."I have never seen anyone complaining if an adult is walking and There is no arm to anyone is a toddler is walking.The policy does not say that a person adult or toddler is not allowed to walk.My son was not doing anything wrong or touching or talking to this old man.This company simply does not think that families pay more than other passengers and should be allowed to be treated as the others.Better to fly with other company.The old man could travel with a private jet next time!Easyjet dors not like kids.Rude customer service,rude cabin crew,no empathy for a kid.However they should remember they were kids.”

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Posted 6 months ago

“5 hours distance they give us a dirty airplane with unwashed seats covers. We was like sardines. Never again. That's are 3rd disappointment”

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Posted 7 months ago

“All of these conspire to steal your money, and that's how they stole mine until I got in touch with COVSECLTD.COM, which allowed me to recoup my investment and profit. They use faked returns to lure investors, and after they earn your trust, there will be a big withdrawal from your accounts that drains your funds.”

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Posted 7 months ago

“terrible company terrible service total disrespect of their customers. the only guarantee they offer is to have your flight canceled”

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Posted 7 months ago

“Buyer beware. Our flight left over an hour late as EasyJet hadn’t procured a pilot. Then towards the end of the flight, due to a fault in their aircraft, EasyJet redirected us from Porto (our destination) to Madrid. They held us on the tarmac for over 3 hours, with no food. The head steward was unable to give us any updates, and when passengers complained and asked to be let off the plane, they were threatened with arrest. Eventually, over 5 hours after we’d been due to land, we were given a choice: EasyJet could return us to London, but couldn’t guarantee any available flights to Porto in the near future. Or we could get off in Spain and make our own way. So for those of us who needed to be in Portugal on time, we had no choice. We were left stranded in the wrong country after midnight. The airport is closed at night, which EasyJet did not tell us, so everything was shut and all nearby hotels were fully booked. As such we had to pull an all-nighter, staying on the cold floor of the check-in area with the city’s homeless, until the airport re-opened and we could board an early onward flight via – of course – a different, more reliable airline. You’d think that after this EasyJet would try to put things right. But like the most immoral of companies, they’ve just delayed the claim, denied having any responsibility, and tried to defend themselves by claiming it was force majeure (i.e. a weather event beyond their control). This is nonsense: every single other flight to Porto landed just fine that day, including flights using the same line of aircraft landing within as little as one minute of our attempt. And their only “evidence” of force majeure turned out to be an internal report they’d made up themselves. So I’ve had to take the matter all the way to my MP and Aviation ADR. Utterly reprehensible behaviour by EasyJet.”

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Posted 7 months ago

“Flew from London Luton to Lisbon and booked a ticket with a hold bag measured within the allowed 45x36x20 cm with no wheels or handles. They put a metal frame at the gate as a trap to take money and rob the passengers. Although the bag is within the max measurements and it fits under the front seat when I boarded the plane, the lady with a credit card machine issued £48. Exactly the same bag was accepted at Lisbon Airport when I return back to London.”

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Posted 8 months ago

“basically we flew out for my partners birthday in Mallorca in October, fab holiday only to be let down by a 24hr delay and a cancelled return flight notified around 4hours after our flight should of left Palma which was due to no crew available!! emailed easyJet for a refund or compensation, to be emailed we were sending the wrong information, or they couldn't download the attachments. So we went through another channel of complaint only to be told that we couldn't claim and were illegible for compensation. Very poor customer service with a don't care attitude, so off to the ombudsman we go....”

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Posted 8 months ago

“We were charged £144 for three small cabin bags that met EasyJet's size specifications. At the check-in area, an employee pressured us to pay £144 in total (£48 per small cabin bag). With no time to debate, we paid and later contacted EasyJet. EasyJet's response was inadequate, offering only a vague promise to improve ("We strive to ensure that our baggage policies are clear and consistently applied, and it is regrettable that this was not your experience. We value your feedback as it helps us improve our services and avoid similar issues in the future."). This was accompanied by a hard no on a request for a refund ("We apologise we cannot accommodate your request as we are a non-refundable airline, we truly understand the discomfort regarding that incident, but we will make sure the crew is focused and well aware, we will investigate this further to ensure your rights in the future, for your contentment is what we strive for."). Despite our clear proof of compliance, EasyJet also had the audacity to remind us of their luggage policy, which was rather tone-deaf of them. Thankfully, AMEX refunded us after we raised a dispute with the exact same evidence we had shared with EasyJet. Safe to say: Steer clear of EasyJet! Their employee ruined a very exciting morning for us as the trip was a surprise gift for our Mother's 60th Birthday!”

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Posted 8 months ago

Easyjet is rated 1.9 based on 387 reviews