“Terrible company don’t go with easyJet no customer care they just leave u high and dry changing flights that u have paid extra for saying just cancel if u don’t like it they will leave u high and dry no explanation no management to ring u back either just lies saying someone will ring u back and no one does joke firm don’t do it trouble 👿”
“easyJet seems to make a habit out of scamming Customers out of an extra 50 pounds for luggage size.
Naturally, they do this on the return flight and not on the flight out of your own country. That way, you have no other option then to pay for it.
Poor customer service and really scammers methods.”
“REGULATOR TO INVESTIGATE: Deceptive Pricing Practices & Inadequate Customer Service
Three issues which demand investigation by the appropriate body/regulator:
1. To change a flexi ticket outside +/- 1 day you must use live chat (see point 3) and are liable for a fare difference plus a £49 GBP change fee. Fine you think, I can see my new fare, I know what I paid, so I know the price difference. EXCEPT easyJet live chat agents have completely different (and yes, more expensive) fares compared to online. It's a complete black box and you've no way of checking in advance or at the time to see what the fare difference is. So let's say your flexi fare flight was £150 and the new fare online is also £150, you'd expect only the £49 change fee to apply. Except the agent could tell you the fare difference is any amount they choose, they could tell you the fare difference is hundreds of pounds and you wouldn’t know this until you take all the time to go through a full chat with an agent. I recently asked to be move to a CHEAPER flight, yet the fare difference was over £60 plus the £49 fee. There was no way for me to be able to check this online, only by going through the protracted and painful live chat experience for the agent to declare a random fare price. There is no transparency here and one can only think that easyJet are knowingly ripping-off customers.
2. I’ve noticed something concerning about easyJet’s fares which needs investigation by the appropriate body. Obviously fares can go up but also down. However, I’ve noticed that when easyJet lowers their base fare, they increase the charges for bags etc.
So, let’s say you’re keeping an eye on your flight price and you notice that it’s has dropped in price by £5. What you may not notice is the charges for bags and seats have been increased to offset this apparent cheaper fare, so you end up paying more. At best this practice is dishonest and misleading, but I think it may breach online selling regulations.
3. easyJet believes that "Chat" is a satisfactory primary communication channel for customers, even when the issue is urgent. In today’s world this is far from satisfactory. For an airline it's unforgiveable. Make no mistake, this is a cost saving measure, not in the customer’s interest, just easyJet’s. Once you get past the bot and eventually connected to a real agent, expect to be online for at least 45mins having to type a lot to eventually get little or no help. This tells you everything you need to know about easyJet's approach to customer service.”
“Such a Trap company
My bags wheels was only 1.5cm bigger and they were refusing me to fly unless I pay £48 to these beggars to making more money
Absolutely worse flight I have ever had in my life”
“Travelled with Easyjet on the 22/12/23 to go home for Christmas from London Luton to Paris CDG.
My suitcase was lost then located in Luton, allegedly sent on the next flight and finally found still in London.
I never had any update from Easyjet and i have tried to contact them everyday since the 22nd.
My suitcase contained Christmas presents for my kids alongside my treatment to prevent my seizures.
I have now been off my treatment for 8 days (i’m supposed to take it everyday)
I’m flying back to London tomorrow and will probably pick up my suitcase where i left it 9 days ago…
Worst experience ever”
“My husband and I showed up to airport with his American disability paperwork along with his American service animal. We provide paperwork to Johny, and Dean both managers at the Gatwick airport. They told us they contacted you guys and you told them you weren’t letting us on the flight because we had AMERICAN disability paperwork!?!! We are Americans we wouldn’t have international papers for us or his guide dog. Since you made us miss our flights we will be contacting the US Embassy regarding the law you’ve broken not allowing my disable husband and service animal from traveling. This is against the law, we are AMERICANS and wouldn’t have any international papers. We also own a law firm back in America (don’t have access to most of my credit cards overseas).I will make sure we have our practicing attorney reach out to easyjet legal team. We have noticed were this company has been sued several times behind disabled people not being able to fly. You can’t and won’t keep doing this to people. I called the airlines the next day spoke to Mrs. Andy a manager she told me give them 2 biz days and it’s been 4 I haven’t had a manager contact me at all to make this issue right. I have to spend money every time I call you because I’m not home. Someone from your legal team or a higher manager needs to reach out to me asap. It’s been almost a week and I don’t have a full refund. And don’t have access to most of my credit cards. You should tell customer you don’t ALLOW handicap AMERICANS on your airlines we would have never booked through you. 770-549-8314
We live in Las Vegas. NV!”
“Booked a long weekend in Palma for me, my wife and son. Checked in online about 4 weeks before, at which point passport details were requested. On arriving at the gate, my wife was told she could not fly as it was 10 years 1 month since her passport was issued, even though there was 9 months until it expired. Why didn't they ask for this info during the online check in? We then had plenty of time to sort the passport. Instead we get up at 3am, arrive at the gate, only to be told we can't fly due to this new rule related to us leaving the EU. They said it happens quite a lot. We've lost our flight money, car parking and cancellation charges for the hotel. Infuriating and very poor.
Their customer services chat tells me it was my responsibility. They don't help at all though and would have been very simple to do so with some simple validation on check in. Very disappointing. Not making it EASY,are you.”
“The website is sucks, not able to do a trip except for returning location, I never understood why an airlines company can't accomodating trips that are more them one location, they should be able to match connection viability but guess they may for cheap webmaster that has not a clue of how to offer flights with other airlines possible connection in role.
I used this airline for years as a regular Luton to Belfast but nothing much has improved.”
“I paid for an additional large cabin bag, but unfortunately, it was not reflected in my booking after completing the check-in process. Despite my attempts to resolve the issue with the customer support team, I was informed that a refund or resolution was not possible. Consequently, I did not receive the additional bag allowance for which I had paid. I perceive this as a concerning practice, resembling a scam to extract money from customers. I strongly discourage the use of this airline in the future.”
“Shocking to see how slow their boarding goes. Shocking to see that if the rugsuck is 2 millimetres bigger than what theirs requirements are people are asked to pay extra fee. Appalling how their staff waste time checking millimeters of the bags instead of welcoming passengers on the flight with a smile.”
“Fuldstændig horrible oplevelse af flere omgange med Easyjet.
Jeg har af 2 omgange nu, arrangeret rejser med Easyjet, for 15 personer, heraf 12 der rejser sammen med Easyjet og 3 fra andre lande. Begge gange, har Easyjet aflyst deres fly, hvilket betyder store ændringer af alt ifht. planlægning og store omkostninger for ombestillingrr af transfer, ophold osv.
Denne gang tilbyder én servicemedarbejder at ombooke os til et SAS fly samme dag. Så længe så godt. Men han henviser os til gruppebestilling for at gennemføre dette. Da keg henvender mig til gruppebestilling, vil de ikke hjælpe, da vi ikke har bestilt som gruppe. Da jeg så ringer tilbage til supporten, kan de ikke ombooke til SAS, da det jo er et andet flyselskab, på trods af de selv har tilbudt dette på skrift. Herefter Ghoster de mig i både chat og telefonsupport. Utroligt, at sådan et selskab overhovedet kan operere. Svindlere!”
“Bigger rip off than Ryanair. Charged £48 per case at departure gate, because my wheels were too big to fit in sizing box. Never fly with them again. Avoid these bandits at all cost.”
“During flight EZY8035, the 16.35 from Gatwick to Tenerife South on 18th July 2023, the seat (about 13c) of Sascha Butt (my son) was given to another passenger.
After boarding and takeoff as normal, the seat was momentarily vacated. A passenger in the same row lay down and started to occupy the seat.
Neither Sascha nor I were asked for consent or even informed of this action.
All I could tell was a passenger who looked as though they were recovering from a heavy night and wanted a lie down to recover. To enable this, Sascha would have to sacrifice their seat for an indefinite length of time.
I raised my issue with the aircrew.
Marco was the most senior employee in the cabin. My concern was passed between two cabin crew then escalated to him.
I was told that as I'd momentarily vacated, I had to maintain this status quo and sacrifice my seat.
No alternative was offered. No timeframe was given. The only option I was presented was for both Sascha and me to squeeze into the same seat.
It transpired the situation lasted for the majority of the flight.
The FAA states "The safest place for your child ... is not in your lap". Yet this is the situation I found myself in and had to try to explain to my son.
When I escalated my concerns, the best Marco could offer was advice I should write to customer services and request a refund for my son's seat. I've requested such a refund. It has been denied.”
“Absolutely disgusting treatment of people. Cancelled flight while I was in the departure lounge, after being there 8 hours. One of my party suffers from parkinsons and was suffering greatly. Not one individual from easyjet to speak to. Never again. My friend also received shocking treatment on a trip home from Amsterdam. Being advised to go on to their App isn't good enough. I will never book with them again never.”
“It's not Easyjet; it's more like Horriblejet. They seem to be robbing people with extra charges for luggage. They charged me extra, claiming my luggage didn't fit a box due to the wheels, even though it's within the smallest size allowed (45x36x20). They mentioned I needed a certain pass to avoid these charges. Each luggage cost me €58, and their customer service is terrible. Not to mention, their flights are consistently delayed.”
“useless app, useless web site. you cannot do anything on the app, so what's the point. the web site tells me my surname is wrong (funny how its been the same for 64 yrs), or my password is invalid, causing me to have to reset it about 12 times, or the ref number isn't recognised (the one easyJet gave me and I wrote it down to be sure)
easy(that's a laugh)jet will never see any of my money again, and to think, these people operate aircraft..... scary. 1 star because I cant give zero”
“Good evening.
the day 08/13/2023 at 9.55 in the morning but the EasyJet plane was late, so I was boarded at 10.25 in the morning again, with a stopover in Milan Malpensa.
Today at Palermo Punta Raisi airport two of the EasyJet employees treated me very badly, very rude, without respect and manners, very know-it-all, at times almost snobbish.
they raised their voices at me several times without giving them a reason.
The fact is that I traveled with a friend of mine, where he too was treated very badly by the same two people, the gentleman who worked there in the morning at 10.25am is thin and hairless and the lady has curly and long hair.
The question was simple we asked them for too much information, and they got nervous, then my friend and I understood that we could pass because the hand trolley the wheels weren't completely stuck inside that basket, but we understood that at the end second test was fine, so we set off to catch the plane, the employees shouted at us to go back and we paid 58 euros to go to Milan Malpensa, 58 euros much more than a suitcase in the hold! that we had paid 48 euros and the hand trolley weighed a scant 6 kilos.
The fact is that we would also have paid them, without any problem, they are the rules we accept them and pay, the problem was the vulgar and rude way of the two employees, who seemed to be talking to friends at the bar and certainly not clients.
Very unprofessional, I am, indeed we are very, very, very disgusted by the treatment of these two easy jet employees.
However at least in Palermo Punta Raisi the trolley that we paid for the gentleman brought us the suitcase to his destination!
At Milan Malpensa we had to pay 58 euros again!
This is absolutely not right!
The section was Palermo Punta Raisi- Milan Malpensa- Amsterdam
There were many things that we didn't like, first paying twice for a hold suitcase, and then paying twice for the hand trolley 58 euros for wheels that protruded not even half a centimeter!
Then the stopover had never been a choice, but there was no direct Palermo-Amsterdam, so we couldn't do otherwise.
But at least when one makes a stopover, don't collect the baggage and check in again! Especially when the coincidence is very short!
the treatment of the two employees in Palermo Punta Raisi.
The fact that at Milan Malpensa when we paid the 58 euros, we had to carry it under the plane, but what kind of professionalism is this?
Not only did we pay 58 euros AGAIN, do we have to bring it ourselves and not the employees of the flight near the baggage unloading?
BUT I HIGHLY HOPE THAT THE EMPLOYEE CHECKING THE EASY JET MILAN MALPENSA TICKETS WAS WRONG!
Because it's really atrocious, a really bad experience, in every front, this was my favorite budget airline, but from today I'm done with you, never again!
I will never again travel with a company that treats the customer like fast food restaurants treat their customers, badly.
I wish you a good day, and I know that whoever will read this letter of complaints is only doing his job, and I tell you that I am not against you but against whoever takes his place and whoever is in charge of the regulations, a lot according to my point of view, scam, but because of whoever does this, people prefer not to travel for easy jet or similar companies anymore, and one day it could mean bankruptcy, I've seen airlines fail for much less over the years, please read it, for because of these things, many hate this company
Goodbye.”
