I paid for an additional large cabin bag, but unfortunately, it was not reflected in my booking after completing the check-in process. Despite my attempts to resolve the issue with the customer support team, I was informed that a refund or resolution was not possible. Consequently, I did not receive the additional bag allowance for which I had paid. I perceive this as a concerning practice, resembling a scam to extract money from customers. I strongly discourage the use of this airline in the future.
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