“We have had an unprofessional experience dealing with this company.ever since they cancelled our outbound flight to Egypt we are out of pocket by approximately 250pounds due to having to travel the day before and alter hotel arrangements..they have refused to give us any help.I even had to endure a call handler making racist comments.my advice.give this company a swerve.”
“The rudest staff I have ever seen! And they were being rude with almost every single passenger, making an absolute seen in front of everyone and even mocked a poor woman who tried to politely and quietly argue her position. Questioned me in relation to the size of a backpack (which I have taken in more than 40 flights in more than 8 airlines) and for the first time ever experience such attitude even made me measure it - although it probed logically to be within the allowance.
Also, I was forced to include incorrect information of my passport in order to be able to check in and since it was night time and the flight an early departure there was absolutely no one to talk to or sort the problem (which was on their website end!). In the end I had to pay an extra 140pounds for a name change although I didn't have to change my name and my name had been booked correctly, without any mistakes and according to their direct guideline in the booking process! Absolute entrapment.
I have flown in more than 350 flights in more than 30 airlines and I have NEVER had such a bad experience!!! Never again!”
“The only good aspect will be low prices if you are traveling alone with small or no bags.
I've traveled with them 6 times, the first 2 times I paid for the speedy boarding + cabin bag, but was shocked by the complete chaos in boarding where everyone was boarding at the same time either standard or speedy, and I even couldn't find a place to put by bag (all was taken), had to put away from where I sit.
The next 4 times, I just opted for the standard service as everyone apparently was getting the same service, and used the same cabin bag every time.
On my most recent one, the flight was delayed almost an hour, stood in the queue for a long time then when boarding started the employee asked me to get out of the queue to fit my bag in, at this point, I was extremely exhausted and didn't want to lose my place in the queue so told her I will just pay whatever the extra cost to get on the plane.
So paid extra money for the same cabin bag which I've been using for the past 5 flights with no issues
Bottom line, don't pay for extra services and don't use this company if you are traveling for business or important appointments”
“One of the most awful experience I have ever had. Every time you discover that they want you to pay more money for the hand luggage, because the form of your suitcase does not fit to their regulations! We could not find it anywhere!
And the cabin crew Steve Oks, at least his colleague has told me that that was his name was a disaster! I was flying with 2 little kids (11 months old) and 3 years old. And I was breastfeefing and at the same time talking to my eldest one. And of course my mask was quite often a bit below the nose... And this man was shouting at me, screaming and threatening to call the police... When my baby was sleeping he has started to shout at me again while I was reading the book to my son, and because of reading the mask has fallen a bit below the nose... And he started to shout at me again and has woken up my baby and... That was super unpleasant flight and I do really hope this awful men will be fired. Because of all this experience, never EVER I will be using the services of this company again”
“EASYJET STARVES BABIES
I have a 4+ hour flight booked with EasyJet travelling with my 14-months son. The EasyJet policy about food for babies on board states: "You can bring baby food, baby milk and sterilised water in your cabin bag.[...] [The items] must be placed inside a clear re-sealable plastic bag no bigger than 20 x 20cm". This is a small bag that would fit 1 carton of milk and 1 standard food pouch of 100ml. This amount of food is NOT ENOUGH for a 4+ hour flight, let alone any potential delays or cancellations that EasyJet have been so infamous for lately. This means that as a courtesy from EasyJet, my baby will have to starve on the flight (that I, by the way, had to pay £713 for), and undoubtedly entertain the entire plane-full of passengers with his hungry screams. We have flown with my son since he was born and the normal airline policy is that you bring as much food as your baby needs. I have called customer service, and the poor guy on the phone was very nice but could not help me due to the limits of his role. When I asked to speak to his supervisor, they simply refused to talk to me. I am honestly speechless. How is this even possible?!”
“My disabled mother and auntie booked a 10 day holiday to benidorm got there everything was fine until the day before they flew out , easy jet sent them an email on the afternoon of the day before flying out saying their flight has been cancelled.Now I am houssitting and pettsitting for my mum and fly out early morning the day after they were meant to be flying out ,my mum only brought enough medication with her for the trip and was in clear distress.My auntie was on the phone practically all day having to deal with them taking no responsibility saying it was due to strikes.They TOLD her that they were getting a partial refund and to apply for the rest once they returned also saying there was no flights until 3 days later.My auntie then preceeded to go on easyjet and found a different flight for the same day they were due to fly out that easyjet staff said they couldn't find ,she called them back and they said they couldn't do that cause she had got a partial refund that she never asked for, but also the woman stated she couldn't find the flight she was talking about .Just find it so funny that easyjet staff can't find their own flights they advertise and would happily leave a disabled woman in distress .This is absolutely disgusting ,I am outraged and 1000000000% would not recommend.”
“Terrible customer service with none existence customer service, they will cancel or divert flights without prior notice and brutally do not compensate for all the mess and hassle they put their passengers through , that’s exactly what happened to our flight back from Antalya to Gatwick airport on 09/09/2022 , we landed at back at Bristol Airport at 18:30 on Thursday and been told to arrange for our own transport , flight number 8838 and i am not exaggerating one bit here that’s a fact , do not care less about elderly people on medications nor children welfare. Very awful airline will never ever advice my enemy to fly with it let alone myself or family or friends .. the put in the system that they actually provided a flight back from Bristol to Gatwick for the passengers which is absurd and untrue . Fake scamming cons , i had to pay from my own pocket to take me to Gatwick airport where my car was parked , they left stranded at midnight in Bristol airport for hours till I found a taxi at 12:40 almost 6 hrs later , how horrible and disgusting , just remembering what I had to deal with makes me sick really”
“I took two flights in one week. One was delayed for 1 hour in the flight flying from Split to Gatwick. One flight flew from Gatwick to Edinburgh was canceled and no same day flight could be rebooted. I rebooked the flight of the next day and the flight was delayed again for 1.5 hours. I will try to avoid flying via EasyJet again.”
“The flight EZY8766 from Santorini to London today is delayed by 11 hours so far. The sequence for the announcement of delay: 13:15 pm (planned), 17:00 pm, 21:37 pm, and then 19:20, then 00:17 am September 6. No credibility at all.”
“The booking website confusing and probably deliberately so. You choose the date you wish to travel and it will display times to travel on your chosen day. It will also display times on the day prior and the day after. If you don’t know this you may be looking at the screen thinking all times displayed are for the date you’ve chosen. The problem is, if you chose one of these times not on the date you wish, and then realise there’s a mistake, there is no flexibility from easyJet or understanding from them. Simply, pay is more money. I’ve had to pay double what I originally paid just to fly 1 day earlier. What cost £200 is now £600. The absolutely worst company I have ever dealt with and I will never use them again.”
“I would give no stars if I could here but I can't, Easyjet are a disgrace and I will never fly with them again. I was meant to fly to Tenerife 17th August with my wife and son but unfortunately my wife came down with Covid the night before our flight so I contacted Easyjet to cancel flights in advance and was told to use their webform to give the details. I sent them evidence of 2 +ive lateral flow tests before the flight and was then told I had to send +ive PCR test evidence which I did a day or so later. Bearing in mind both myself and wife are fully vaccinated and didn't need any PCR test ahead of flying they have told me I cannot have a refund/vouchers for my flights because the PCR test was dated 18th rather than before the flight. How ridiculous is that, how would I have been able to send a +ive PCR test ahead of the flight when we didn't know she had Covid till 11pm 16th August and were unable to request a test till the following day which had to be posted out, done, returned to the lab and results returned to us. I would have needed to time travel to achieve that. Perhaps Easyjet would have preferred us to not say anything, board the flight and contaminate everyone on board.”
“Incompetent customer service.
Two cancelled flights on a weekend- ruined my weekend and had to pay for alternative transport and accommodation that they said they would pay. Three months later they have paid for 1 x train fair however not for any other expenses. They have all the receipts. Have uploaded numerous times however incompetent staff to locate/cross reference receipts and say they do not have- have the feeling that they do not want to pay out and act dumb (like talking to a brick wall).
Out of pocket over £400, will never use easyJet again! AVOID, customer service team are shocking and rude”
“very bad, extremely bad, terrible experience. No customer service to my lengthy detailed experiences. I flew from Milan to London Luton. Took out insurance policy,f or which I have not just a receipt, but also a letter of welcome to my address in New York City. Easy Jet lost my luggage at Luton airport. It arrived 3 days later and I had to pick it up (with a friend to help, I am well over 80). I filled out all forms for refund for all my expenses, including having to find an MD to prescribe my medications which were in my lost luggage. I was told my travel insurance was not valid because I did not reside in either the UK or Italy. I was never told that, I clearly indicated my address in New York City, and have the welcome letter to my address and receipt. I have spent hundreds of dollars in purchasing necessities while my luggage was lost, having to retrieve it personally at the airport 3 days later, and have spent hours and days in writing to get a response, and to have my travel insurance honored since I purchased it in good faith, it was sold to me, and I was not informed that I was ineligible for insurance due to being a US citizen! what kind of customer service is this?
Please respond ASAP. I have every piece of documentation, and receipts for all my purchases available for review immediately. NO REFUND RECEIVED TO DATE.
F. AVRIL BRENIG
fab26@caa.columbia.edu”
“Booked a holiday 3 times and each time it was cancelled
They won’t refund me but give me credit however each time I’m booking a holiday I’m paying more. If you can’t provide the service as you advertise than rightfully people should get their money back.
This company is a crook, soon they’ll go into liquidation with peoples millions £££
I still haven’t been refunded just sitting on easyJet credit which I don’t want. Give me my money back you thriving b####RDS”
“The CEO of EasyJet Johan Lundgren is a total an utter incompetent disgrace that has ruined this company and is responsible for the appalling customer service.
Do teh decent thing and resign so that someone competent can come in and sort tout teh mess that you have created”
“You cancel flights without notice(1).
Messed up our 10 year euro trip
We planned and payed 8 months ahead.
Caused us to pay for another stay at 290 pounds then a flight next day witch caused more delays and less time for our trip.
Very disappointed x customer”
“Easyjet have gone from a decent airline to an atrocious one, and where it treats its passengers appallingly. Took a flight a month ago and was delayed 4 hours with no provision of food or drink. Was due to fly today and received a message saying flight was cancelled 45 minutes before the flight. No Easyjet staff around to assist and had to sort out alternative arrangements ourselves. Appalling customer service. Now on a later flight booked by me and already delayed over 2 hours with no one around to offer customers anything. If they continue to treat their customers this way, people will choose alternatives, and deservedly so.”
“Cancelled my flight at 12:30am when I was up to catch my flight at 3am. This completely ruins the full day in Amsterdam today. They offer a refund for the flight value but not the full holiday booked with them.”
“Stay away from this airline . I have COVID and cannot fly ... impossible to talk with them or to cancel reservations ... Avoid them at all costs ! Would give them less than one if I could ! MKMcQ USA”
