“I booked 2 tickets 28th Dec on Easyjet Gatwick to Geneva to go to France for New Year. I booked Easyjet insurance in case things went wrong and I could not go.
I am a flightclub member and TYPICALLY spend thousands a year on Easyjet flights. France banned UK residents from coming to France so now we cant go - we are not allowed - IT IS ILLEGAL!
EASYJET WILL NOT REFUND THE FLIGHTS AS IT IS TO GENEVA (AIRPORT IS SWISS & FRENCH) AS ITS NOT FRANCE!!!! EASYJET INSURANCE CLAIMS THEY DO NOT COVER THIS EITHER.
HENCE THIS REVIEW - I booked Easyjet to try to help them after their pandemic woes - with insurance in case it went wrong. Easyjet are not doing the right thing and refunding flights when a country tells you "YOU ARE NOT ALLOWED TO COME HERE!!"
This is completely outrageous behaviour for any Easyjet customer who has booked in good faith - They are showing the ultimate bad faith to their customers.
I spoke to Flightclub customer service who told me I could have a voucher. But with insurance I would have to call the insurance number to get a refund. After a few days i got thru to Insurance who told me my insurance did not cover governments telling me I couldn't go to their country! I then called Flightclub back who then said no voucher was available as I was flying to Geneva - not directly into France! So all I could get back was my taxes!
This is completely dodgy and so "below the belt" that it means you cannot trust Easyjet - they used to be like this but had been better - I tried to support them - and they have kicked me in the teeth. If you are in a similar situation please complain as this is outrageous behaviour!”
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Tu reclamación se ha enviado a EASYJET
TRATO VEJATORIO Y PROCEDIMIENTO NEGLIGENTE
Nombre del cliente CAROLINA BERROCAL BURGOS
Referencia del cliente NIF o NIE: 46851565j
Descripción de la reclamación Buenas,
El domingo 12 de diciembre sufrimos un incidente bastante desagradable en el aeropuerto de Edimburgo vuelo EZY6995.
Para empezar , cual fué nuestra sorpresa al ver que no pedían NADA de documentación covid. La gente sólo pasaba la tarjeta de embarque y el pasaporte. Y así fué hasta para mi pareja. Mi pareja iba delante de mi y no le pidieron NADA DE NADA. Ni pasaporte covid. Ni documentación de vacunación. Nada de nada. Solo la tarjeta de embarque y pasaporte, como al resto del vuelo.Sin embargo al llegar a mi, me pidieron algo y yo enseñe mi pasaporte covid (obligatorio para viajar a españa) y me dijo que que era eso, que eso no valía. Que necesitaba el spanish location form. Cuando le expliqué que era el pasaporte covid de vacunación. Que es lo que debe pedir, se puso a darme voces que sin localizador no volaba. Me puse a rellenarlo y me dijo que no volaba ya, que era mi obligación traerlo hecho y que si seguía alli iba a llamar a seguridad. Igual tratamiento para una pareja, también de españoles que llegó detrás de mi. A ellos tambien se lo pidió , entre medias pasó mucha gente y tampoco lo pidió.
Lamentablemente llamé a atención al cliente de Easyjet y la empresa sigue empeñada en que es mi responsabilidad es llevar la documentación necesaria. Quiero denunciar que esta empresa no pide el pasaporte covid, para volar a España, pide , en contadas ocasiones, el spanish locator. Formulario que se puede rellenar en España, lo sé porque lo hice hace dos semanas en otro vuelo internacional de otra compañia.
Lo importante para volar junto a 200 personas más es tener en regla la vacunación. El spanish locator es un formulario informativo de donde vas a estar durante tu estancia. Imprescindible al llegar a tu lugar de destino siempre que vaya junto al certificado de vacunación europeo, pero NO PARA VOLAR . Otro ejemplo más es que al día siguiente volamos con Ryanair. Nada que ver, al enseñarle el spanish locator. Muy amablemente , me dijo: NO eso es para cuando llegues a tu destino. Para poder embarcar yo necesito el pasaporte covid que demuestre que la vacunación está en regla. Asi bien, cuando llegamos a Barajas (aeropuerto de Madrid) hay un montón de mesas con formularios en todos los idiomas para rellenar a mano y entregar a la salida junto a tu pasaporte covid. Lo cual hizo la mitad del vuelo en el que viajaba. Imprescindible para volar e inexistente al parecer para los trabajadores de easyjet que no saben ni lo que es.
También quiero denunciar que su trato es absolutamente vejatorio ya que cuando le insistí que estaba terminando de rellenarlo me dijo que me fuera de alli que iba a llamar a seguridad. Mismo trato sufrió la pareja de españoles que iba detrás. Ellos incluso habían facturado y no les dieron explicaciones ni de donde iban sus maletas ni nada de nada. Al ir a reclamación de equipajes se las encontraron dando vueltas.
Resumiendo, creo que no es maneras de tratar a un cliente, he viajado por medio mundo y siempre he encontrado gente dispuesto a ayudarte cuando hay algún problema. Esta compañia no sólo tiene una falta total de empatía si no que no saben cual es su trabajo y que deben pedir. No pueden dejar sin volar a 3 personas porque no sepan lo que deben pedir cuando no han pedido ni el certificado covid al 80 % del vuelo. Es una verguenza.”
“DUE TO COVID TWO PASSENGERS CANNOT FLY SO I ATTEMPT TO CHANGE THEIR FLIGHTS I GET TOLD A FARE DIFFERENCE AND WHEN GOING TO PAY SCREEN THEY TRY TO CHARGE AND EXTRA £100 WHEN CALLING CUSTOMER SERVICE STAFF WAS RUDE AND TERMINATED CALL ON MY FACE STATING THAT WAS THE PRICES, I THEN CALLED AGAIN THE LADY WAS GOING TO CALL ME BACK AFTER SENDING SCREENSHOTS, CALLED ME BACK STATING NO EMAIL RECEIVED, SO RESENT AND HER AND MANAGER SAID WOULD CALL ME, NEVER CALLED BACK. THE FOLLOWING DAY I TRY TO CALL 10 TIMES EVERY TIME THE CALL HANDLER DOESNT EVEN SAY ANYTHING PICKS UP CALL AND THEN HANGS UP, THE SAME THE FOLLOWING DAY. ON THE 3RD DAY I CALL ONE STAFF MEMBER CUTS ME OFF WHEN EXPLAINING THE ISSUES, CALL AGAIN THE STAFF MEMBER KEEPS ME ON HOLD MOST OF THE TIME AND STATES NOTHING SHE CAN DO AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, I ASKED TO SPEAK TO A MANAGER OVER 20 TIMES AND KEPTS HAVING THIS REFUSED, I WAS THEN TOLD THAT THE SYSTEM COULD BE CHARGING MORE BUT NOTHING COULD BE DONE, WHEN THE MANAGER FINALLY COMES ON THE PHONE SHES RUDE AND UNHELPFUL, TELLING ME THAT THE SYSTEM STATES I GOT A CALL FROM THE PEOPLE AND THEY EXPLAINED WHAT I WAS TOLD OVER THE PHONE BY HER THIS DAY WHICH IS A LIE, ALSO TELLS ME I GOT AN EMAIL AND DID NOT RESPOND TO IT WHEN I DID AND PROVED THIS, SHE COULD SEE THE SCREEN SHOTS BUT AGAIN TOOK NO NOTICE AS STATES COULD NOT DEAL WITH THIS AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, BECAUSE OF THEIR PASSING THE BUCK THE FEE HAS GONE HIGHER AND AGAIN NO RESOLUTION STILL FLYING IN DAYS AND THEY DO NOT WANT TO HELP.”
“Absolutely shocking service from easyJet. DO NOT FLY with this airline under any circumstances. They will take your money and not give a damn about you. The two blonde women at the gate did nothing to help a disabled passenger who could not make it onto a shuttle bus. I hope coronavirus makes this company go bust.”
“The latest twitter post/scam from Easyjet is “Ready to fly?” by way to encourage you to book a holiday in 2022. Having used TUI for our holidays for 50 years or so we turned to Easyjet for the very first time ever and booked a flight to Dalaman with accommodation. The scam is they offer a value holiday and you book your seats on the flight then they cancel the flight without notice so when you eventually notice this, as I did looking for info on Turkey COVID entry requirements, a small logo appears over the flight date stating “Flight Disruption” the flight had been cancelled and it was of no use to us so we called immediately to learn that they had issued a credit voucher for the deposit on my account which I never asked for or accepted at any time and of course to rebook the next day for the same flight is £300 extra (Gotcha!) Called to say no and asked for deposit back as terms and conditions say that they can only hold on to your deposit when you have been advised and accepted a voucher. Gone back to TUI with tail between our legs and pursing the refund through small claim court. Customer service poor responding with standard blanket emails quoting terms and conditions which in this case is unreasonable. We paid by credit card so trying that first.”
“Never again with easyjet. The deal is never worth it! Standard hand luggage isn't accepted anymore, unless you pay an extra fee of 24 english pounds per trolley. Think twice, and choose a different airline and save yourself the trouble of missing your flight or the extra payment.”
“Upon arrival at the gate in Crete Greece EasyJet employees charged €29 from everyone with an handbag/trolley although it's the standard size approved on their website!!!
This is a scandal, ashame for this airline to earn this way, many of the passengers protested, but they were threatening that they would just leave without us, we were forced to pay for 6 persons €174!!!
Funny thing is that when you paid you could take you trolly on board!
Never again flying with this airline.”
“WARNING ⚠️ Do not book with @easyjet they lost all of our luggage and have been so un helpful. No help what so ever !
Please do not fly with easyJet !”
“I bought a flight for Malta with easyjet and cancelled it within the 24hrs as my plans had changed.I then emailed easyjet and they replied saying they wouldn't be refunding my money and that I should make a claim (fake) through my insurance to get my money. This is very unprofessional and I'm disappointed with the unsatisfactory customer service. Don't use easyjet”
“Be aware of the baggage policy, it was my first time flying with EasyJet. I assumed that their baggage policy was not something strange. However, it actually was, they did not allow a passenger to bring a normal size cabin bag on board unless one pays for a seat selection which costed £15.49. I am not sure why on earth EasyJet combines seat selection with a cabin bag. There was the option to buy hold luggage which was indeed more expensive as the cost started from around £20. Failure to comply will result in forcing a passenger to pay extra £24 for each cabin bag. When summing up all the costs, the price can be equivalent or more expensive than proper full service airlines.”
“The worse customer service experience at Malaga Airport on 8.8.2021. We were in the queue for 1.5 hours and I asked
a member of staff 4 times at regular intervals if we were ok for our flight and were told to stay in our line in a rather dismissive way. We finally got to the front of queue to be"non greeted" by a member of staff who was chatting on the phone. Our flight departure was 10.30 to Luton and at this point it was 9.40. She eventually took our boarding cards, whilst still on the phone. She ended the call, obviously not worked related, and told us our flight was closed and that she couldn't check in our luggage. She told us we had to take our suitcase to the gate. We had to dispose of all our liquids and literally run to the gate. Luckily we are healthy enough to do so. There seemed to be a lot of staff at check in, but they were still unable to organise passengers and make sure that those whose flight was closing be given priority. A very bad experience. We fly regularly but easyjet will be our very last resort from now on. Grateful for British Airways”
“Re: Easyjet
I refer to the above airline.
I had a complaint re their dress policy in the aircraft due to an experience on a flight from Belfast to Manchester 11/6/21.
Female boarded wearing lyrca gym shorts & sports bra. As a male & being aware of self protection + the current situation.
Easyjet failed to acknowledge my letter & respond appropriately, just standard script, sorry & hope to see you soon on board.
Are you aware of any policies/requirements with airlines?”
“EasyJet website is very misleading it says that you need a pcr test before flying from the UK to Spain but if you have been double jabbed with the vaccine you don't need to do this so I wasted £60 and took a day off work personally I think because on their website it recommends companies like boots they might be getting a percentage from these companies for every pcr test taken”
“I call Easyjet customer services to inform them that 2 passengers from 6, will not be able to fly. These two passengers were supposed to travel from South Africa to us in the UK and we would have flown together as a group to Cyprus. However, with SA being on the red list and the additional cost involved, and them being vulnerable old people they have chosen it will be safer to postpone their trip. Speaking to the assistant she requested a letter to be emailed to Easyjet stating they will not make the flight. They couldn't tell me what letter or who must write it, but according to Easyjet's policy, they need a letter to consider the request to receive a voucher for the passengers tickets. It is governments making these decisions, to kerp nations safe, am I to go and knock on No 10, and get a letter from the PM?
Honestly, this is unprecedented times and every family and business had bad times to manage, but to have this additude is plainly ridiculous.
This will be our last ever flight with Easyjet. I regret booking our flights and car rental with them.
Another thing. I just helped my kids to find tickets from South Africa to Europe for less than our tickets from UK to Cyprus.
Look around! There are bigger and cheaper airlines than Easyjet! Wake up travelers, bigger airlines are selling cheaper flights.”
“I booked a flight in January 2021 for a holiday in August. using a voucher plus a payment of 347.00 . just checked my easy jet account and the booking doesnt exist. They have in effect stolen from me and now the flights have increased by 100%. How can they just brazenly do this? Easy Jet are crooks. I cant be alone in being ripped off like this. How can they operate like this?”
“Just received an email my flight was cancelled I applied for a refund ,
Just received a message from them the flight was boarded no refund .
We have remained in the uk since August of last year so refund me .
Paid 400 for two EJ flight Club memberships unable to use as all Bristol flights cancelled no refund no extension .
Try calling them hopeless!
Try writing no reply!
Turning into a very nasty airline .
Customer care a joke .”
“So just got off the phone with easyjet after waiting nearly a hour to speak to someone. We booked March 2021 and obviously we couldnt go. Flights for family of 4 about 600 quid. So we transferred to August 2021 but it was nearly a extra 1000 because its peak season. So now we cant go again because kids wont have jabs, amber country. So transferred to March next year again. Price for flights £500.
However, they will not give you 1p back. They have stolen nearly £1000 off my family. Thats the way i see it. I asked to cancel the whole thing and send my money back and they offered me £13 a person refund. What a disgrace.
Is this even legal? I have paid £1600 for £600 flights!”
