Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 402 Reviews

21 %

of reviewers recommend Easyjet

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Metrics

1.9

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 21st September 2025

Anonymous

Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DUE TO COVID TWO PASSENGERS CANNOT FLY SO I ATTEMPT TO CHANGE THEIR FLIGHTS I GET TOLD A FARE DIFFERENCE AND WHEN GOING TO PAY SCREEN THEY TRY TO CHARGE AND EXTRA £100 WHEN CALLING CUSTOMER SERVICE STAFF WAS RUDE AND TERMINATED CALL ON MY FACE STATING THAT WAS THE PRICES, I THEN CALLED AGAIN THE LADY WAS GOING TO CALL ME BACK AFTER SENDING SCREENSHOTS, CALLED ME BACK STATING NO EMAIL RECEIVED, SO RESENT AND HER AND MANAGER SAID WOULD CALL ME, NEVER CALLED BACK. THE FOLLOWING DAY I TRY TO CALL 10 TIMES EVERY TIME THE CALL HANDLER DOESNT EVEN SAY ANYTHING PICKS UP CALL AND THEN HANGS UP, THE SAME THE FOLLOWING DAY. ON THE 3RD DAY I CALL ONE STAFF MEMBER CUTS ME OFF WHEN EXPLAINING THE ISSUES, CALL AGAIN THE STAFF MEMBER KEEPS ME ON HOLD MOST OF THE TIME AND STATES NOTHING SHE CAN DO AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, I ASKED TO SPEAK TO A MANAGER OVER 20 TIMES AND KEPTS HAVING THIS REFUSED, I WAS THEN TOLD THAT THE SYSTEM COULD BE CHARGING MORE BUT NOTHING COULD BE DONE, WHEN THE MANAGER FINALLY COMES ON THE PHONE SHES RUDE AND UNHELPFUL, TELLING ME THAT THE SYSTEM STATES I GOT A CALL FROM THE PEOPLE AND THEY EXPLAINED WHAT I WAS TOLD OVER THE PHONE BY HER THIS DAY WHICH IS A LIE, ALSO TELLS ME I GOT AN EMAIL AND DID NOT RESPOND TO IT WHEN I DID AND PROVED THIS, SHE COULD SEE THE SCREEN SHOTS BUT AGAIN TOOK NO NOTICE AS STATES COULD NOT DEAL WITH THIS AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, BECAUSE OF THEIR PASSING THE BUCK THE FEE HAS GONE HIGHER AND AGAIN NO RESOLUTION STILL FLYING IN DAYS AND THEY DO NOT WANT TO HELP.”

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Posted 4 years ago

“Absolutely shocking service from easyJet. DO NOT FLY with this airline under any circumstances. They will take your money and not give a damn about you. The two blonde women at the gate did nothing to help a disabled passenger who could not make it onto a shuttle bus. I hope coronavirus makes this company go bust.”

Helpful Report

Posted 4 years ago

“The latest twitter post/scam from Easyjet is “Ready to fly?” by way to encourage you to book a holiday in 2022. Having used TUI for our holidays for 50 years or so we turned to Easyjet for the very first time ever and booked a flight to Dalaman with accommodation. The scam is they offer a value holiday and you book your seats on the flight then they cancel the flight without notice so when you eventually notice this, as I did looking for info on Turkey COVID entry requirements, a small logo appears over the flight date stating “Flight Disruption” the flight had been cancelled and it was of no use to us so we called immediately to learn that they had issued a credit voucher for the deposit on my account which I never asked for or accepted at any time and of course to rebook the next day for the same flight is £300 extra (Gotcha!) Called to say no and asked for deposit back as terms and conditions say that they can only hold on to your deposit when you have been advised and accepted a voucher. Gone back to TUI with tail between our legs and pursing the refund through small claim court. Customer service poor responding with standard blanket emails quoting terms and conditions which in this case is unreasonable. We paid by credit card so trying that first.”

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Posted 4 years ago

“Never again with easyjet. The deal is never worth it! Standard hand luggage isn't accepted anymore, unless you pay an extra fee of 24 english pounds per trolley. Think twice, and choose a different airline and save yourself the trouble of missing your flight or the extra payment.”

Easyjet 1 star review on 14th November 2021

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Posted 4 years ago

“Upon arrival at the gate in Crete Greece EasyJet employees charged €29 from everyone with an handbag/trolley although it's the standard size approved on their website!!! This is a scandal, ashame for this airline to earn this way, many of the passengers protested, but they were threatening that they would just leave without us, we were forced to pay for 6 persons €174!!! Funny thing is that when you paid you could take you trolly on board! Never again flying with this airline.”

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Posted 4 years ago

“Very poor ,inconsistent service regarding new baggage policy and extremely rude member of staff ,ground crew name MO.2.”

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Posted 4 years ago

“Easy jet staff was extremely unhelpful and rude. During boarding in Barcelona. Very unhappy and disappointed”

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Posted 4 years ago

“WARNING ⚠️ Do not book with @easyjet they lost all of our luggage and have been so un helpful. No help what so ever ! Please do not fly with easyJet !”

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Posted 4 years ago

“I bought a flight for Malta with easyjet and cancelled it within the 24hrs as my plans had changed.I then emailed easyjet and they replied saying they wouldn't be refunding my money and that I should make a claim (fake) through my insurance to get my money. This is very unprofessional and I'm disappointed with the unsatisfactory customer service. Don't use easyjet”

Helpful Report

Posted 4 years ago

“Be aware of the baggage policy, it was my first time flying with EasyJet. I assumed that their baggage policy was not something strange. However, it actually was, they did not allow a passenger to bring a normal size cabin bag on board unless one pays for a seat selection which costed £15.49. I am not sure why on earth EasyJet combines seat selection with a cabin bag. There was the option to buy hold luggage which was indeed more expensive as the cost started from around £20. Failure to comply will result in forcing a passenger to pay extra £24 for each cabin bag. When summing up all the costs, the price can be equivalent or more expensive than proper full service airlines.”

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Posted 4 years ago

“The worse customer service experience at Malaga Airport on 8.8.2021. We were in the queue for 1.5 hours and I asked a member of staff 4 times at regular intervals if we were ok for our flight and were told to stay in our line in a rather dismissive way. We finally got to the front of queue to be"non greeted" by a member of staff who was chatting on the phone. Our flight departure was 10.30 to Luton and at this point it was 9.40. She eventually took our boarding cards, whilst still on the phone. She ended the call, obviously not worked related, and told us our flight was closed and that she couldn't check in our luggage. She told us we had to take our suitcase to the gate. We had to dispose of all our liquids and literally run to the gate. Luckily we are healthy enough to do so. There seemed to be a lot of staff at check in, but they were still unable to organise passengers and make sure that those whose flight was closing be given priority. A very bad experience. We fly regularly but easyjet will be our very last resort from now on. Grateful for British Airways”

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Posted 4 years ago

“Re: Easyjet I refer to the above airline. I had a complaint re their dress policy in the aircraft due to an experience on a flight from Belfast to Manchester 11/6/21. Female boarded wearing lyrca gym shorts & sports bra. As a male & being aware of self protection + the current situation. Easyjet failed to acknowledge my letter & respond appropriately, just standard script, sorry & hope to see you soon on board. Are you aware of any policies/requirements with airlines?”

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Posted 4 years ago

“EasyJet website is very misleading it says that you need a pcr test before flying from the UK to Spain but if you have been double jabbed with the vaccine you don't need to do this so I wasted £60 and took a day off work personally I think because on their website it recommends companies like boots they might be getting a percentage from these companies for every pcr test taken”

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Posted 4 years ago

“I call Easyjet customer services to inform them that 2 passengers from 6, will not be able to fly. These two passengers were supposed to travel from South Africa to us in the UK and we would have flown together as a group to Cyprus. However, with SA being on the red list and the additional cost involved, and them being vulnerable old people they have chosen it will be safer to postpone their trip. Speaking to the assistant she requested a letter to be emailed to Easyjet stating they will not make the flight. They couldn't tell me what letter or who must write it, but according to Easyjet's policy, they need a letter to consider the request to receive a voucher for the passengers tickets. It is governments making these decisions, to kerp nations safe, am I to go and knock on No 10, and get a letter from the PM? Honestly, this is unprecedented times and every family and business had bad times to manage, but to have this additude is plainly ridiculous. This will be our last ever flight with Easyjet. I regret booking our flights and car rental with them. Another thing. I just helped my kids to find tickets from South Africa to Europe for less than our tickets from UK to Cyprus. Look around! There are bigger and cheaper airlines than Easyjet! Wake up travelers, bigger airlines are selling cheaper flights.”

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Posted 4 years ago

“I booked a flight in January 2021 for a holiday in August. using a voucher plus a payment of 347.00 . just checked my easy jet account and the booking doesnt exist. They have in effect stolen from me and now the flights have increased by 100%. How can they just brazenly do this? Easy Jet are crooks. I cant be alone in being ripped off like this. How can they operate like this?”

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Posted 4 years ago

“Just received an email my flight was cancelled I applied for a refund , Just received a message from them the flight was boarded no refund . We have remained in the uk since August of last year so refund me . Paid 400 for two EJ flight Club memberships unable to use as all Bristol flights cancelled no refund no extension . Try calling them hopeless! Try writing no reply! Turning into a very nasty airline . Customer care a joke .”

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Posted 4 years ago

“So just got off the phone with easyjet after waiting nearly a hour to speak to someone. We booked March 2021 and obviously we couldnt go. Flights for family of 4 about 600 quid. So we transferred to August 2021 but it was nearly a extra 1000 because its peak season. So now we cant go again because kids wont have jabs, amber country. So transferred to March next year again. Price for flights £500. However, they will not give you 1p back. They have stolen nearly £1000 off my family. Thats the way i see it. I asked to cancel the whole thing and send my money back and they offered me £13 a person refund. What a disgrace. Is this even legal? I have paid £1600 for £600 flights!”

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Posted 4 years ago

“Worst airline out ......they cancelled 4 fights and being extremely unhelpful.....”

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Posted 4 years ago

“https://www.change.org/EasyJet-Scam If you have had an unfortunate experience with EasyJet, I would appreciate it if you could sign my petition.”

Easyjet 1 star review on 28th April 2021

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Posted 4 years ago

“I've been flying Easyjet for years now on weekly business trips. They have a monopoly on certain routes in Europe. Therefore it is impossible to avoid doing business with them however you need to be ware of the following: -once you book a ticket their are no refunds, not if they cancel or delay the flight, not if they refuse you boarding for whatever reason. No refunds full stop. -no cancelling the ticket either: no button in the app or website, no number to call. Basically once you payed you can't get your money back. - there is however a possibility to change flights but that also often doesn't work. The page won't load or once you fill the form you get redirected back to the itinerary page. So my advice, unless you can't do otherwise, avoid this company at all cost”

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Posted 4 years ago

Easyjet is rated 1.9 based on 402 reviews