Easyjet Reviews

Name: Easyjet
Rating: 1.84

1.8 Rating 394 Reviews

21 %

of reviewers recommend Easyjet

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1.8

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 21st September 2025

Anonymous

Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easyjet gave me problems. I have a flight from Seville to Gatwick on 7th of March which I want to change it and it is supposed I would have to pay the change difference. It doesn't happen. I tried to managed the booking for 23rd of April, same destination, and there is no fee difference, deduction. I have to pay the whole flight, all the price. I tried to call to customer service but they cannot do nothing. Even, there is more expensive. I asked if there is a possibility to speak with IT as it could be a mistake from the website but they said no. Conclusion. Easyjet is not flexible and he felt like he was theft as he has to pay a whole new flight when they specified only the difference fare to be pay. Easyjet - Difficultjet.”

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Posted 4 years ago

“Worst company ever!! !On 7 November Easyjet cancelled my flights which were supposed to be departing 22nd of December. I requested a cash refund which supposedly would take 30 days to be complete. It's now been almost 2 months and I still haven't received my money. I called CS and was told they would check with their financial team. Days have passed and I still haven';t received anything. You cancelled my flights almost 2 month ago, give me back MY MONEY!!”

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Posted 4 years ago

“I was denied boarding from this flight, they said I had the wrong covid-19 test even though I had a negative test taken within 72 hours of the flight as stated. I have contacted customer service multiple times to try to get a refund or at least the reason I was denied boarding in documentation so I can submit it to my travel insurance company, but cannot get a response back, except one stating that the reason I was denied boarding was that I showed the test on my phone, which I know to be false because I saw plenty of people do the same thing and be denied boarding and there is no policy on their website on what kind of test to take or that it can't be shown on a phone. I lost a business opportunity and hundreds of euros in accommodation and travel expenses in Spain. I will never fly this airline again, even if I have to take layovers to avoid it, and I hope after continuing to reach out, one day they'll have the decency to give me a legitimate reason for being denied boarding.”

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Posted 4 years ago

“They are real trash. They did not let me board my connecting flight from Egypt to Barcelona on December 13, 2020. They claimed that easyjet do not offer connections because their flights are all one way. With both flights paid of course and € 0 refunded they are a bunch of useless and incompetent cnts. I lost + € 500 and a 5-day stay in London buying another flight with another airline. Do yourself a favor and hire another airline, with these useless fcks you won’t be going anywhere.”

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Posted 4 years ago

“Unfortunately the company .... not only is one of the worst that I have had to face, but when faced with it in the world, people have an opinion about all the British. If they cannot get their money back, then what is it to talk about foreigners. It's sad. If only they were condemned for such an attitude.”

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Posted 4 years ago

“I thought booking a quick flight to London for £35 was too good to be true, and it was. I arrived to the airport 1.5 hours early to discover they cancelled my booking without telling me. I only received a confirmation email, and no cancellation. The attendant refused to apologise and blamed my bank for refusing the transaction. How do you send a confirmation before the funds clear? And why wasn’t I notified? £100 later, I’m rushing to catch the LNER. If you’re thinking to fly EasyJet, DON’T!!! You get what you pay for.”

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Posted 5 years ago

“On a flight tonight from Belfast to Luton. At boarding in Belfast airport some customers were wearing masks not covering their nose, I asked laddies at boarding to insure this was corrected “ she did nothing” easyJet is not keeping us all safe”

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Posted 5 years ago

“DISGUSTING!”

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Posted 5 years ago

“Easy jet are disgustingly ridiculously… Easy jet are disgustingly ridiculously bad!!! Worst experience I’ve had travelling and trust me I’ve travelled the world with some of the cheapest airlines going. Hopefully you will go bust during these trying times as you really don’t seem to care about your customers experience on your poor excuse of transport!!!! Well done as I had to spend a week without vital medication....would really appreciate contact regarding the issue as can’t seem to get any joy through the proper channels thanks Very unhappy traveller”

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Posted 5 years ago

“EasyJet is a disgrace I boarded a flight with my teenage daughter at Majorca Confrontated by a junior boarding gate who attacked me and my daughter for not wearing a poor quality face mask we were wearing a higher grade Adidas mask then had a go at our baggage then did not disclose his name or get a manager which o requested Flying in COVID times is not easy but to have poor staff who are rude and make it difficult to travel is unnecessary Hire better staff at your Majorca boarding gates from Palma to Naples”

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Posted 5 years ago

“91 days now and STILL fighting Easyjet for my cash refund on flights that THEY CANCELLED..... EU LAW 261/2004 states if an airline cancels your flight BY LAW they MUST refund you within 7 days!..... The UK government is doing absolutely NOTHING to help the thousands of people who are fighting this disgusting company that won't give people there money back!....... Why is our government not helping it's people by not making this RIP-OFF company follow law????...... Will NEVER FLY WITH THESE CON MERCHANTS EVER AGAIN!........ Please spread this around DON'T fly EASYJET.”

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Posted 5 years ago

“I've used EasyJet many times in the past, but never had to contact their Customer Support until now. We had a flight cancelled due to the COVID-19 pandemic and subsequent lockdown in the UK. My wife made the booking, and when the flight was cancelled she was emailed saying she could take a voucher for the full value of the flight (no mention of refund), which she did. After a bit of Googling, we learned you had to call and request a refund over the phone, which I did, and the person I spoke to said they'd "reversed" the voucher and applied a refund instead but that it would take up to 3 months to appear back in our bank account. 4 months later and we still have no refund, so I called them back today and they're claiming they have no record of this conversation and that it's not possible for vouchers to be reversed to refunds. As it was done over the phone, we're now at the mercy of their call recording software to see whether they have a record of this call and what I was told - I guarantee that the recording of this call will have been "lost".”

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Posted 5 years ago

“Making people wait for one hour to speak to customer support in the call center should be illegal”

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Posted 5 years ago

“Horrendous!!!!!!! I accepted a voucher and they make you call up To use it but don’t answer for hours and hours!!! I waited for 3 hours on 3 straight days I couldn’t wait any longer and now my flights have gone!!! Why issue vouchers you haven’t got the capacity to service!!!! Why let customers who could of insisted on a refund go though this stress it’s ludicrous!!! I am so stressed I will remember how horrendous this was and tell everyone I know!!”

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Posted 5 years ago

“Now with the Pandemic most of the airlines give you the money back of your bookings. I try to cancel my flights and get the refund. Since is NOT RECOMMEND TO FLY. They don't refund me the money”

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Posted 5 years ago

“Shocking customer service. You call them and are on hold for hours before the call disconnects. You fill in their online form and no one replies. You email them direct and no one replies. We will never use them again!!!”

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Posted 5 years ago

“Awful set of liars and cheats”

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Posted 5 years ago

“Finally had notification of refund from early April. Turns out my card has expired and replaced with new one but same number. 40 mins on hold before being told barclaycard will have the money and I must ring them. 45 min further hold ringing then to now be told that this is easy jet ruse to keep my money longer as a chargeback is taking months and all easy jet need to do is issue refund back to my card as you don’t need the expiry date. Yet another 40 mins ring easy jet back to be told the same thing, when I pointed out what the card issuer had said the extremely rude and ignorant easy jet representative just hung up the phone!!! Agghhhhhhh🤬🤬🤬🤬🤬 easyJet this is nothing other than fraud you are cheating the public out of hard earned funds you absolute thief’s!!!!”

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Posted 5 years ago

“total cheaters they are avoiding… total cheaters they are avoiding refunds and customers who want refund , using technical blocking their own emails, phone and etc. they should be prosecuted at once”

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Posted 5 years ago

“Just had a 7 hour schedule change asked for refund told i could not have one. Their policy is 5 hours so i should have had a refund. The staff lie to you and say u have to have a voucher. So if your schedule is 5 hours or more you are entiled to a refund. They will lie to you poor poor service.”

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Posted 5 years ago

Easyjet is rated 1.8 based on 394 reviews