Name: Easyjet
Rating: 1.85

“Slow to refund , they cancelled my flight the day before it was due to leave , ( no flights for weeks previously ) showed my flight as “ Full “ not cancelled causing delay in refund process. I know they are busy but when I pay them it’s instantaneous, money moved , doesn’t work both ways apparently, though they did get hacked and allow my details to be taken 4 months before they told me .”

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Posted 5 years ago

“I booked 6 x flights only, to fly 23rd of July costing £1650 from Easyjet and I booked a separate private holiday let in Spain costing £1750. I have explained to Easyjet that I must cancel or rebook my holiday one month before we travel or I lose my money if we do not go (£1750) but Easy jet only offer 7 days notice as to whether the flight will fly. So if they cancel 7 days before I lose my holiday money and if i cancel my holiday and Easyjet say the flight is going ahead and i don't fly i lose my flight money (£1650), catch 22. I tried to work with Easyjet asking for a credit note or 6 flights next Summer both of which or not availabel to me as the flight has not yet been cancelled. So basically if easyjet cancel (because of the way they have behaved) I will demand a refund and never fly with them again. All other Airlines have advertised next summers flights to help out the situation but Easyjet are holding back until the end of this summer to limit their customers options thus capitalising from peoples misfortunes that this terrible pandemic is causing. Talk about kicking people while they are down and whilst capitalising from misfortunes, pleading with the government for handouts. But my biggest gripe is, in my 50 years of life I have never been made to feel so insignificant and angry as I did when the supervisor/manager at Easyjet who I was talking to just said "bye" and hung up the phone whilst I was mid sentence. They should show a little more respect and professionalism knowing that people are worried and have spent days trying to speak with them. could possibly be lost and Easyjets customer service supervisor/manager (supposedly a person of responsibility) just hangs up the phone as if you count for nothing. The big winners here are Jet2 who will undoubtedly pick up a huge chunk of Easjets future bookings.”

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Posted 5 years ago

“Terrible customer service. It has been over 50 days since I request a refund from EasyJet for my cancelled flight on 29th March. They have advised that I need to wait 90 days for a refund which is just ridiculous. I applied for the refund online before EasyJet revoked this option from customers, they are now claiming that they have a backlog of refunds that were requested online and customers that called into the helpline afterwards were given priority. I will never fly with EasyJet ever again. They have made it nearly impossible to receive a refund. I have tried to contact their helpline 100 plus times and only managed to get through to them twice. This is putting me under an immense amount of stress which I do not need being heavily pregnant and with the current pandemic”

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Posted 5 years ago

“easyJet making it very difficult to get refunds from cancelled flights due to coronavirus. tried ringing customer services no answer. tried website no answer tried twitter no reply overall a shocking customer service experience”

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Posted 5 years ago

“diabolical customer services.”

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Posted 5 years ago

“Stop trying to hold onto people's money! You cancelled all flights due to Covid-19, now you need to give people their money back! Even Ryanair has!!”

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Posted 5 years ago

“My flight from London to Cairo was cancelled, and I had to change my flight in order to come back to the Belfast city on the same day. I checked in, and I paid for my bags. I went to my gate in order to get my flight and at the gate it was two ladies were checking in the passenger. The woman called Denise, was very rude and extremely vulgar to me. I had my small bag and my small laptop with me. I was chocked when I heard that. I think this sort of attitude is suitable only for a member of bandit gang not for an easyJet staff member. Pay to pass otherwise you wont pass. I told her that I came from Belfast with my laptop without any problem, and she is rudely repeated her message again and when I told her that you are really rude she went mad and she said that."I will call the captain, and you are not going to board." The funny thing is, when the supervisor came to solve the problem I asked him to talk privately and he was clearly supporting his colleague without even listening to me as a customer who has a right to explain what happened. And they start to ask me to pay another £110 in order to use the next flight. It is unbelievable when you use easyJet for 7 years and suddenly you have such experiment with a team that unprofessionally acting as a gang. I wont fly with easyJet again and I will share my experience with others. I think the team working for easyJet in LGW airport will badly effect the buisness more than Corona virus.”

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Posted 5 years ago

“I booked flight 9/1 to flight to Majorca on 10/3 before Coronavirus news, now EasyJet keep sending me email to book later on but every way avoids to repay back my fair. Knowing EasyJet ground all fights. Nevertheless I will be claiming from my credit card company. So pathetic EasyJet.not reply yet.”

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Posted 5 years ago

“I had attempted to book a flight back to London with this service and needed to cancel the flight I had booked because I found an earlier flight and being told by their customer service desk at Paris CDG that the only way to cancel the flight was online, due to Paris shutting down shops bars and restaurants. Then I went online and attempted to do so since 7am in the morning to be told 'sorry we are helping others right now' on their live chat system. so I attempted to call them and was kept on hold for an hour and 1.5 hours the second time round. If this wasn't enough, I attempted to then contact their messenger chat, and was told 'sorry the chat is not available until 8-8pm' and they have a 24 hour cancellation policy, which I feel is a complete scam if you cannot get through to the representatives in order to cancel the flight. I do not recommend their service at all due to their poor customer service and simple inability to cancel a flight and make it easy to do so. DO NOT book with Easyjet, its a complete scam and a very poor service.”

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Posted 5 years ago

“Owed then £33, no problem they just took nearly £1700 from me!”

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Posted 5 years ago

“Terrible company. 2h delay and redirected to Glasgow airport instead of Edinburgh. Not only that, but we weren't entitled to any compensation either!! I wouldn't bother flying with Eadyjet again. Use airlines like Aegean or Birtish Airways. What a waste of time and money.”

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Posted 5 years ago

“I m an Easyjet Plus card holder and was hoping to get a bit more service in case of problems. I have spend the last 1.5 month to obtain an invoice for a payment I did but it seems impossible. My latest attempt, after having waited 35 minutes at their call centre, I tried to explain my issue and the operator simply hang up. Thank you Easyjet for your service and I will use for business and pleasure other airlines in the future.”

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Posted 5 years ago

“Easyjet STAFF CHEAP UGLY AND RUDE FULL OF THEMSELVES, FELT UNCOMFORTABLE, UNSAFE THE WAY THE STAFF GIVES YOU THAT STUPID LOOK MAKES YOU EVEN MORE UNCOMFORTABLE SHAME ON THEM!! NEEDS TRAINING NO MORE EASYJET!! WOULD PREFER OTHER AIRLINES LIKE QATAR ETC..”

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Posted 5 years ago

“UGLY airlines. Staff is so rude. Zero customer service. No respect for the customer. We have been denied boarding for no reason. Arrived on time, our bags are fine, boarding passes scanned, document checked, everything is fine. .The staff took some feedback about her guess of the bag size very personal and decided we are not travelling. They insulted us, called us crazy, shushing us and deprived us of our right to travel. My kid was sick and we had to stay overnight waiting for the next flight. One of the most terrible experiences with the airlines.”

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Posted 5 years ago

“UGLY airlines. Staff is so rude. Zero customer service. No respect for the customer. We have been denied boarding for no reason. Arrived on time, our bags are fine, boarding passes scanned, document checked, everything is fine. .The staff took some feedback about her guess of the bag size very personal and decided we are not travelling. They insulted us, called us crazy, shushing us and deprived us of our right to travel. My kid was sick and we had to stay overnight waiting for the next flight. One of the most terrible experiences with the airlines.”

Helpful Report

Posted 5 years ago

“UGLY airlines. Staff is so rude. Zero customer service. No respect for the customer. We have been denied boarding for no reason. Arrived on time, our bags are fine, boarding passes scanned, document checked, everything is fine. .The staff took some feedback about her guess of the bag size very personal and decided we are not travelling. They insulted us, called us crazy, shushing us and deprived us of our right to travel. My kid was sick and we had to stay overnight waiting for the next flight. One of the most terrible experiences with the airlines.”

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Posted 5 years ago

“Denied Boarding I was travelling from London to Hurghada, Egypt. I had transit in Milan, Italy. They denied me of boarding because I do not have an Italian visa, even I do not need a transit visa for Italy. I show them every evidence that I do not need a visa, but they did not accept it. Another friend of mine travelled in the same situation without any problems.”

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Posted 5 years ago

“Cabin loggage. We were said on airport rhat my bag will go thru even i wanted to pay extra cabin before the gate. I have been cheated to pay last minute 50 pounds just on the gate. Be aware! They havo whole system to charge maximum possible. Ot is not rriendly at all and you need to be carefull.”

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Posted 5 years ago

“just found out that easy jet lied to me , i had to fly home early from holiday and the call centre staf ignored my call as they obviously wanted to go home so had to rebook a new flight , last week they told me they had issued a refund of the overpayment that i paid because there staff did not do there job and low and behold the person i spoke to who said they were issuing the refund and told me it was done LIED , i phoned today and was told no refund was done , so was they upset a customer had been lied to , no they didnt care at all in fact the atitude was ,,so what who cares, now got to wait 48 hours for another manager to call me to sort this out , absolutyely disgusting that easyjet allow staff to blatently lie to customers and then back it up with a donty care attitude”

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Posted 5 years ago

“Flew from Manchester on Saturday and return was on the following day Sunday. On Sunday, 3 hrs before return flight, got message to say flight has been cancelled. Clicked on website and Sunday flights were Sold Out, first 2 Monday flights were Sold Out and the 3rd flight left in the evening but I had a kid who had class in the Morning. Bought National Express tickets for £123 to get back to Manchester at 02:00 am. We also had to use Uber and bus costing about £40 to get around. Following day went on to website to claim refund and/or compensation. Reply I got said I was entitled to nothing but £9.00 for food I ate on ferry. No refund, no compensation or money back for tickets I bought. I also missed a concert on Sunday that I would watched if my plane wasn't cancelled. First time flying Easyjet, and what a horrible experience it was. Never again.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Easyjet Reviews