Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 402 Reviews

21 %

of reviewers recommend Easyjet

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Metrics

1.9

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 21st September 2025

Anonymous

Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled my flight last minute without any reason and promised they would pay for any travel we have to arrange ourselves however once you arrange the claim they say that isn’t the case and cite it was due to bad weather on the hottest day of the year and there is nothing they or will do. Will never book with them again”

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Posted 7 years ago

“Booked and paid £1135 for only flight advertised on April 14th, 7 days later, a 2nd flight was added to the roster and would have saved me £550. Not even an offer of a goodwill voucher gesture. Will look elsewhere next time”

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Posted 7 years ago

“Given wrong change by cabin crew when i purchased a beverage for my sister. Female crew proceeded to embarrass me when i told her i was five euro short in my change. Totally humiliating experience. I just had to suck it up as she started pulling money out of the purse saying are you sure three times in front of other passengers. Have an account with easyjet and fly 3 times a year with family. Think i will now close my account and look elsewhere. Pity as the Easyjet Europe staff are fantastic. Flight was from palma to belfast sept 15th 2018.”

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Posted 7 years ago

“https://youtu.be/3EZjLEOvjCc People of london and all UK please share this. Easyjet_uk is giving good representation regarding business practice.”

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Posted 7 years ago

“Denied boarding without compensation, because we complained about ridiculous overcharging for a jacket and despite my pregnancy. 24 hour delay, costs for extra flight and hotel and no refunds. Unprofessional, agressive policies, incompetent staff. Whoever works there has sold his soul to the devil. Avoid at all cost if you want a travel ecperience and not a nervous brakedown.”

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Posted 7 years ago

“unable to check in online or using app told by live chat there was nothing wrong but to go to check in at alicante airport.At check in told that there were no seats as flight was overbooked.Had to wait until all passengers boarded then luckily 3 were no shows.Staff were unhelpful and did not look for any passengers willing to swop in return for compensation and hotel.”

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Posted 7 years ago

“Plain and simple - pathetic. Rubbish claims process and terrible customer services representatives.”

Helpful Report

Posted 8 years ago

“Ref ID: 113332498 - cancelled my flight to Ibiza 10 minutes before take off, no proper reasoning given. Rude customer service at desk, showed a complete lack of sympathy. I almost missed my brothers wedding as a result. It's now 4 weeks since I heard from your customer service team, who have promised refunds and compensations. Despite providing the necessary receipts. Someone needs to get in touch as a matter of priority.”

Helpful Report

Posted 9 years ago

“17/11/14 - I did a booking for 2 flights which was paid. 19/11/14 – I made a change of dates on my flights but I was told in my job I couldn’t make it. 19/11/14 – Just 2 hours after my first change of dates, I was told by my boss that there was a mistake so I could go away on the original dates, therefore I called your customer service to revert the flights to the original dates. Your customer service agent told me that Easyjet wouldn’t charge for the first change, but he had to charge me £28 because the original flight was full. I agreed with this. Today I have checked my bank statement and I have been charged for the first and for the second charge, this is a lie, it’s a scam and I was deceived by your customer service agent.”

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Posted 11 years ago

“so disappointed with service from easyJet. Wondering what hoops we'll have to jump through next to get compensation due.”

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Posted 12 years ago

“See easyJet you're just a bit rubbish at customer service. Not a surprise.”

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Posted 12 years ago

“Absolutely appalled at the customer service received from your 'helpline' earlier today, complete waste of time!”

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Posted 12 years ago

“seriously has the worst customer service, EVER.”

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Posted 12 years ago

“Poor customer service from easyJet, waiting for refund and get told going to be another 3 weeks on-top of 3 weeks I've already waited...”

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Posted 12 years ago

“easyJet ur customer service have about as much sensitivity as the bone in my little finger. Why is so hard to change a name!”

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Posted 12 years ago

“still no refund from easyjet as promised, CANNOT believe easyjet have overseas customer service”

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Posted 12 years ago

“waiting for flight EZY425 being told the plane hasn't arrived yet and they don't know where it is, very poor customer service!”

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Posted 12 years ago

“The Easyjet website is almost as unhelpful as me on a monday morning ha, what a joke”

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Posted 12 years ago

“As expected.... All info sent.... Not one reply from a member of the easyJet team. not good customer service easyJet !!!!”

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Posted 12 years ago

“airline, lowcost customer service.10 months waitin 4U 2 contact me after unacceptable re-routing last Jan while pregnant”

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Posted 12 years ago

Easyjet is rated 1.9 based on 402 reviews