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Easyjet Reviews
1.9
Rating
407
Reviews
21
%
of reviewers recommend
Easyjet
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Metrics
1.9
Based on 407 reviews
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"They charge 130 euros for 2 small luggages below 10kg! \r\n\r\nWhich is absurd and too much!!! The guy also did not allow us to purchase online mind you we are more than 2hrs early for our flight, and also to add the flight got delayed for 1 hour, no complimentary water for the delay \ud83e\udd23\ud83d\ude05"
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Lilian
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
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01/01/2019
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Steven Troakes
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“
waiting for flight EZY425 being told the plane hasn't arrived yet and they don't know where it is, very poor customer service!
”
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Posted 13 years ago
Meg Davenport
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“
The Easyjet website is almost as unhelpful as me on a monday morning ha, what a joke
”
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Posted 13 years ago
Steph Bell
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“
As expected.... All info sent.... Not one reply from a member of the easyJet team. not good customer service easyJet !!!!
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Posted 13 years ago
Vanessa Mouldous
Unverified Reviewer
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“
airline, lowcost customer service.10 months waitin 4U 2 contact me after unacceptable re-routing last Jan while pregnant
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Posted 13 years ago
Mully
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“
Customer service at easyJet is shocking!!!! Still not sorted !!
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Posted 13 years ago
Calum Kean
Unverified Reviewer
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“
Ridiculous Customer Service line...Trying to cancel flights i booked 30 mins ago. Your operators just dont know what they are doing
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Posted 13 years ago
Ash Shand
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“
Disappointed with easyJet customer service - lose my bag, ruin my holiday then refuse to pay for the costs incurred Customer Service is poor
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Posted 13 years ago
David Skelton
Unverified Reviewer
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“
Just been reminded why I'll always try to travel British Airways rather than easyJet. Disgraceful customer service from easyJet
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Posted 13 years ago
Warren Cook
Unverified Reviewer
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“
worst customer service going.. Hand luggage too big? What the SAME CASE I flew out with 4 days ago? ha what a joke
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Posted 13 years ago
Chantal
Unverified Reviewer
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“
I started using the F-word before attending any of te Irish shows!! Still fuming at the lack of customer service
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Posted 13 years ago
Chris Walton
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“
Extremely poor customer service from easy jet this morning. Got to gate at gatwick for 7am flight at 6.20. Told gate closed 1 min ago. Many in M23 jam, stupid customer service
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Posted 13 years ago
Sam Houston
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“
congratulations on having the worst customer service I have ever experienced.
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Posted 13 years ago
Rich Brown
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“
over 2 hour delay as easyjet look to fix a broken plane. No updates and no customer service rep to ask. Poor experience so far.
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Posted 13 years ago
Damien O
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“
Appalling customer service from easyJet I will never use them again having flown circa 10 times in a few years
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Posted 13 years ago
Fernando Campo
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“
So after 3months fighting with Easyjet, they finally paid EVERYTHING. Certainly not thanks to customer service
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Posted 13 years ago
Paul Chambers
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“
Worst customer service around. Been waiting months for a refund, 4 phone calls later and still no further forward.
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Posted 13 years ago
Natalie Monetta
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“
Do NOT fly easyJet if you expect excellent customer service. They're the worst.
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Posted 13 years ago
Natalie Monetta
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“
And staff was extremely rude. Will never fly easyJet again. Will pay more for better customer service - I advise it to all.
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Posted 13 years ago
Kate Burke
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“
Thanks to easyJet for making my early morning flight so unpleasant. Terrible customer service as usual.
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Posted 13 years ago
Tritia
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“
Don't ever fly Easy Jet. Customer service horrible. Tried cancel flight 25hrs l8tr denied refund.closed when tried to call b4 24h easyJet
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Posted 13 years ago
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Easyjet
is rated
1.9
based on
407
reviews
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