Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 403 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 21st September 2025

Anonymous

Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“airline, lowcost customer service.10 months waitin 4U 2 contact me after unacceptable re-routing last Jan while pregnant”

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Posted 12 years ago

“Customer service at easyJet is shocking!!!! Still not sorted !!”

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Posted 12 years ago

“Ridiculous Customer Service line...Trying to cancel flights i booked 30 mins ago. Your operators just dont know what they are doing”

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Posted 12 years ago

“Disappointed with easyJet customer service - lose my bag, ruin my holiday then refuse to pay for the costs incurred Customer Service is poor”

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Posted 12 years ago

“Just been reminded why I'll always try to travel British Airways rather than easyJet. Disgraceful customer service from easyJet”

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Posted 12 years ago

“worst customer service going.. Hand luggage too big? What the SAME CASE I flew out with 4 days ago? ha what a joke”

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Posted 12 years ago

“I started using the F-word before attending any of te Irish shows!! Still fuming at the lack of customer service”

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Posted 12 years ago

“Extremely poor customer service from easy jet this morning. Got to gate at gatwick for 7am flight at 6.20. Told gate closed 1 min ago. Many in M23 jam, stupid customer service”

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Posted 12 years ago

“congratulations on having the worst customer service I have ever experienced.”

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Posted 12 years ago

“over 2 hour delay as easyjet look to fix a broken plane. No updates and no customer service rep to ask. Poor experience so far.”

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Posted 12 years ago

“Appalling customer service from easyJet I will never use them again having flown circa 10 times in a few years”

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Posted 12 years ago

“So after 3months fighting with Easyjet, they finally paid EVERYTHING. Certainly not thanks to customer service”

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Posted 12 years ago

“Worst customer service around. Been waiting months for a refund, 4 phone calls later and still no further forward.”

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Posted 12 years ago

“Do NOT fly easyJet if you expect excellent customer service. They're the worst.”

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Posted 12 years ago

“And staff was extremely rude. Will never fly easyJet again. Will pay more for better customer service - I advise it to all.”

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Posted 12 years ago

“Thanks to easyJet for making my early morning flight so unpleasant. Terrible customer service as usual.”

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Posted 12 years ago

“Don't ever fly Easy Jet. Customer service horrible. Tried cancel flight 25hrs l8tr denied refund.closed when tried to call b4 24h easyJet”

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Posted 12 years ago

“easyjet = the WORST customer service I have ever experienced”

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Posted 12 years ago

“Hats off to you for striving to keep your Most Appalling Customer Service Of All Time reputation!”

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Posted 12 years ago

“What a customer service fail easyJet”

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Posted 12 years ago

Easyjet is rated 1.9 based on 403 reviews