Luigina Colopi
The worse customer service experience at Malaga Airport on 8.8.2021. We were in the queue for 1.5 hours and I asked a member of staff 4 times at regular intervals if we were ok for our flight and were told to stay in our line in a rather dismissive way. We finally got to the front of queue to be"non greeted" by a member of staff who was chatting on the phone. Our flight departure was 10.30 to Luton and at this point it was 9.40. She eventually took our boarding cards, whilst still on the phone. She ended the call, obviously not worked related, and told us our flight was closed and that she couldn't check in our luggage. She told us we had to take our suitcase to the gate. We had to dispose of all our liquids and literally run to the gate. Luckily we are healthy enough to do so. There seemed to be a lot of staff at check in, but they were still unable to organise passengers and make sure that those whose flight was closing be given priority. A very bad experience. We fly regularly but easyjet will be our very last resort from now on. Grateful for British Airways
2 years ago
Read Easyjet Reviews
Easyjet has a 2.0 average rating from 331 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial