Paul Ridge
The latest twitter post/scam from Easyjet is “Ready to fly?” by way to encourage you to book a holiday in 2022. Having used TUI for our holidays for 50 years or so we turned to Easyjet for the very first time ever and booked a flight to Dalaman with accommodation. The scam is they offer a value holiday and you book your seats on the flight then they cancel the flight without notice so when you eventually notice this, as I did looking for info on Turkey COVID entry requirements, a small logo appears over the flight date stating “Flight Disruption” the flight had been cancelled and it was of no use to us so we called immediately to learn that they had issued a credit voucher for the deposit on my account which I never asked for or accepted at any time and of course to rebook the next day for the same flight is £300 extra (Gotcha!) Called to say no and asked for deposit back as terms and conditions say that they can only hold on to your deposit when you have been advised and accepted a voucher. Gone back to TUI with tail between our legs and pursing the refund through small claim court. Customer service poor responding with standard blanket emails quoting terms and conditions which in this case is unreasonable. We paid by credit card so trying that first.
2 years ago
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