Name: Easyjet
Rating: 1.84

“[If you don’t have time to read my full review then make sure you read this small section and NEVER use easyJet! easyJet left us stranded abroad TWICE with no money, food, clothing, hotel or way home. They turned off all methods of communication, didn’t answer phone lines and put the phone down on customers. They expected us to wait days or weeks in a foreign country with no amenities. They have no staff in the airports and will tell you to pay for your own expenses and claim back, which they will then deny. They have cost us thousands and haven’t been in touch with us at all. They’ve even blocked our social media comments. Potential customers take this review as a warning to make sure you never use easyJet and always travel with a credit card and extra medication and clothing.] FULL REVIEW: We were supposed to return to the U.K. on the 23rd from Croatia, and so we headed to the airport for our flight from Split to Manchester. We sat for hours in the airport, and noted delay after delay. During the delays, we received no updates from staff, only learning of delays from the easyJet app by checking manually and we were given no food or water. It’s suggested that you should receive vouchers for the delay, but we never did and it would have gotten you a quarter of a bag of the cheapest chocolate from there anyway. Duty free was incredibly expensive and limited, as were the facilities. We sat there for hours and after lots of delays with no communication, easyJet cancelled the flight without notifying us and left everyone stranded in the airport with no help or guidance. The flight appeared as cancelled 40 minutes before the staff decided to make a tannoy announcement. You were left to rebook the flights through the EJ app; there were none for days and they booked up quickly so our group had to split and take whatever was available, paying for the hotel and other costs out of our pocket. The next direct flights weren’t for days, and the other flights were all connecting ones to various places across Europe (Amsterdam, Milan, Rome) etc and not only were they with huge layovers, there were not enough seats on any of them, and also experienced the problem of being during the following days. Our smaller group had taken the Croatia to Milan connecting flight option, as we had group members with limited medication and health issues which we decided were the most important people to get to the U.K. earlier. We were unhappy with all the travelling time but it was the fastest option back into the U.K and we would have been trapped abroad for weeks otherwise, rather than days, so we were left with little choice. As there was no contact from easyJet and the staff were unhelpful, we also had to find a hotel at 11:30pm at night and then also find a way to get to it. Due to the timings, we had no food or water, and no breakfast but due to the dwindling amount of supplies and money we had on us, we had to keep our morning flight to Milan without being able to access any clean clothing or supplies. We did contact our travel insurance but as it was nearly midnight they were closed, and the next day they were completely unhelpful too as they state it is an issue for easyJet to resolve first, so they cannot and would not help. We went through the airport as normal the next day, and boarded our flight. We were told our flight was full, and therefore only 4 of us out of our group of 8 managed to make it on this flight. However, once we were seated, we noted loads of empty seats, more than enough to cover the 4 members of the party we left behind. The 4 we left behind had to fly to Amsterdam later in the day instead, so at this point we expected our first group to arrive home a day late, and the second group a day and a half late. We landed in Milan to find our connecting flight was cancelled, but we hadn’t been notified of this (easyJet would have been aware before we boarded this flight). We soon realised that this situation was now even worse. This time the app didn’t work at all and it instructed us to go to the easyJet desk. Despite there being an easyJet desk and employees in uniform, employees were insistent they didn’t work for easyJet and couldn’t help us. Not only were the employees incredibly rude, they claimed there was nowhere they could provide phone numbers or contact details for. Staff members (perhaps from the airport but wearing easyJet uniform) were swearing at customers, ignoring them and walking off from them and I was astounded at their behaviour. Most of the phone lines available online were inactive, lines that did work were picked up by easyJet staff that told us they couldn’t do anything for us, wouldn’t arrange a hotel or any transport / support/ transfers and all they could do was book us a flight in 4 days time (leaving us in the airport with nothing). They told us to pay for more flights, hotels, and food ourselves and claim back, however we noted on social media in their comments that they didn’t honour costs that their other customers incurred. When we pointed out there were many people here that stated they couldn’t afford to buy more flights (£1000+ per person, which weren’t available for days) the call centre staff member refused to escalate and put the phone down on us and the line stopped working. We had to book with another airline, organise flights from another airport in Italy and come to London instead just to try and get back into the U.K. easyJet still haven’t contacted us or offered any support- costs are running into the thousands. I had no choice to wait any longer, given that I had limited funds, no clothing, no clean belongings, no medication, health issues and I had already missed a day of work. We’ve exhausted all methods of contact with easyJet: the app has broken, chats / emails unanswered, staff on help desks claim they don’t work for EJ and don’t have any way to contact anyone, phone lines cut off, social media blocked / ignored. We discovered the claims forms, requesting contact and expense forms also don’t work. The call centre employee we did get through to cut us off mid conversation and hasn’t contacted us back, despite knowing we were trapped in Milan for at least three days with nothing (at the fault of easyJet). I have further issues which I haven’t mentioned as this review is already so long, but I’ve written it in the hopes to warn other potential customers off and ensure that each passenger remains safe and well whilst travelling. This airline didn’t keep up their promises and not only did their service fall short, they were neglectful and dangerous.”

Helpful Report

Posted 2 years ago

“2 holidays 2 weeks apart, return flight on the first holiday cancelled and no real help from EasyJet. Second holiday was an early morning flight so stayed in a hotel at Gatwick, 3 hours before departure they cancelled flight. I’m done with EasyJet now, all they offer is bad experience 👎”

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Posted 2 years ago

“Absolutely fraudulent airline in my view! I will take the legal route now! I booked a small and a large cabin bag and when it came to checking in their website only gave me the option of booking another seat (which was free). So I chose that seat. What I didn't realise was that this meant I lost my large cabin bag allowance on that seat! There was no notification that my seat choice would affect my cabin bag allowance. So I called them up and they said because I chose I different seat (which I had no choice but choose) I had lost my large cabin bag allowance. I said ok fine but then I should get a refund as I paid for the large cabin bag and now not getting it. They said it doesn't matter and I've lost the right for a large cabin bag and I also won't receive a refund. Wow! I am now taking the legal route because I believe their website is not clear, it's tricking people into choosing options that will cause them either lose their right for cabin luggage or cause them to pay for it again. In my view that's a scam! There was no indication that if I chose another seat that I would lose my large cabin bag allowance and that I would have to purchase cabin baggage again without getting any refund. It doesn't make any sense! It only makes sense for Easyjet who are clearly trying to defraud their customers with deliberately unclear and confusing website and checkin system that's designed to cheat people out of money. Wow! I am taking the legal route now. The extra bit of money you took from me will cost you!”

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Posted 2 years ago

“Easy jet cancelled on us twice and are not compensating us on anything although they ruined our holiday we ended up back home no holiday and out of pocket do not use easyjet unless you want robbed terrible customer service they dont care.”

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Posted 2 years ago

“flight from jersey to glasgow was cancelled. had to book in to hotel and travel to edinburgh the following day. had to make our own way to glasgow as they said it was not their problem and only gave us half of expenses we claimed for. would never use this cowboy company again.”

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Posted 2 years ago

“Delays every time, then I was charged 48 euros for a small standard airline bag I had used many times before,Easyscam”

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Posted 2 years ago

“Horrible easyjet!! they cancelled the fligt without notice, I never received an email about the change ,I will never use this aerolíne again!!”

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Posted 2 years ago

“ruly the worst airline I have used and I have used plenty of bad ones but this was by far the worst experience I have had in all my years of flying. We were at the airport since 9:30am as we were meant to fly at 11:30am. Just after going through security we were told there was a 1hr delay on the flight tracker. By 3pm we were still waiting with no updates or anything only the flight tracker. Finally the plane lands around 3:30pm and we were able to speak with someone but we were told no flight till 10pm now so have to leave security area. We waited etc 10pm comes and goes now flight saying is delayed till 1am. At about 11pm 1 person comes and tells us flight is now canceled due to staff having finished their flight hours. They made us wait all morning, evening and part o the night before we were told flight was cancelled. I was calling customer service as there were no easyjet representatives, they had no clue what was happening, when we finally spoke to someone at the airport they didn't have a clue either if were even were going to fly the next day or anything. No communication with passengers, no proper updates on what was happening. They had 1 poor representative trying to sort hotels out for over almost 200 passengers. It was just a complete shambles and an utter mess. Will never in my life be flying with such an incompetent airline.”

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Posted 2 years ago

“Garbage company with poor services and trying to overcharge you for everything.”

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Posted 2 years ago

“My friend booked 2 flights - one of the passengers on her booking mother died suddenly. On behalf of my friend I contacted Easyjet to only ask what the process was to get a refund for one person on the booking - it was purely a question to help in a difficult situation. I shared a death certificate and gave them the booking details for the ONE person who needed to cancel. Easyjet took this information - cancelled both flights without the permission of the orginal booker - and sent ME a voucher for both flights for £600 ??? How can this happen ? This is a massive data breach ...They never once spoke to the original booker to confirm this action or ask if they authorised this action. The original booker has been trying to get her own flight rebooked for 2 weeks and told 5 times it has been escaleted to get her flight back and still nothing has been done. In the meantime the flights have increased by £100”

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Posted 2 years ago

“I HAVE BEEN LEFT STRANDED BY EASYJET!!!... I WILL NEVER SET FOOT ON AN EASYJET PLANE AGAIN!!!!. Absolutely disgusted how they simply abandoned myself & a plane load of passengers at Paphos Airport at 11pm at night on the 8th March 2023, with the instruction of "we have cancelled your flight, you have to find another way to get to Bristol, you have to find your own accommodation & sort your own way of getting there!!!". We had to go and collect our offloaded cases & leave the airport!!!. OK, I was in disbelief but once reality had took over the shock, there were women & children in tears, simply not knowing what to do. Earliest flight back to Bristol, that isn't fully booked is Wednesday 15th, so another week at my expense as I found a Jet2 flight then. The fight will begin for compensation when I get back, Holiday with Easyjet in October will be cancelled & will never ever use these again!!!. Disgraceful!!!. So following on from this, bearing in mind my Mother & Sister had no issues getting to Glasgow who's temperature was between -5 & -7, and very similar temperatures in a friends Tui flight into Edinburgh, again no issues....Bristol was CLEAR!!!. It had a dusting of snow that was clear by 11am, YET, they are refusing to compensate by blaming the weather!!!. I am currently stranded in Cyprus, my wife is housebound and I covered my holiday and got someone to be with her for the week, NOT this extra week though. I am without my 5 lots of medication for this extra week, had to find somewhere to stay, which I have at my expense & I am only insured until the 13th March, my return flight is now the 15th. So I am knackered if something happens on my return flight. And to add insult to injury, the way out on March the 1st from Bristol wasn't much better as we had a 3 & 3/4 hour delay sat on the plane on the runway!!!!, our compensation...a cup of coffee & a snack!!! If I can stop one person from going through what I and a plane load of other passengers went through via Bristol Airport & Easyjet then this long post has been worth it. I WILL be seeking legal advice if & when I get home & will also be contacting the local South West press as this horrible company should not be allowed to get away with this!!!!”

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Posted 2 years ago

“Extra χρέωση για βαλίτσα καμπίνας. Χρησιμοποιούν δικές τους μετρήσεις .Μόνο αυτή η εταιρεία το κάνει αυτό. Σκοπός να σου αποσπάσουν χρήματα τελευταία στιγμή”

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Posted 2 years ago

“We have had an unprofessional experience dealing with this company.ever since they cancelled our outbound flight to Egypt we are out of pocket by approximately 250pounds due to having to travel the day before and alter hotel arrangements..they have refused to give us any help.I even had to endure a call handler making racist comments.my advice.give this company a swerve.”

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Posted 2 years ago

“The rudest staff I have ever seen! And they were being rude with almost every single passenger, making an absolute seen in front of everyone and even mocked a poor woman who tried to politely and quietly argue her position. Questioned me in relation to the size of a backpack (which I have taken in more than 40 flights in more than 8 airlines) and for the first time ever experience such attitude even made me measure it - although it probed logically to be within the allowance. Also, I was forced to include incorrect information of my passport in order to be able to check in and since it was night time and the flight an early departure there was absolutely no one to talk to or sort the problem (which was on their website end!). In the end I had to pay an extra 140pounds for a name change although I didn't have to change my name and my name had been booked correctly, without any mistakes and according to their direct guideline in the booking process! Absolute entrapment. I have flown in more than 350 flights in more than 30 airlines and I have NEVER had such a bad experience!!! Never again!”

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Posted 2 years ago

“The only good aspect will be low prices if you are traveling alone with small or no bags. I've traveled with them 6 times, the first 2 times I paid for the speedy boarding + cabin bag, but was shocked by the complete chaos in boarding where everyone was boarding at the same time either standard or speedy, and I even couldn't find a place to put by bag (all was taken), had to put away from where I sit. The next 4 times, I just opted for the standard service as everyone apparently was getting the same service, and used the same cabin bag every time. On my most recent one, the flight was delayed almost an hour, stood in the queue for a long time then when boarding started the employee asked me to get out of the queue to fit my bag in, at this point, I was extremely exhausted and didn't want to lose my place in the queue so told her I will just pay whatever the extra cost to get on the plane. So paid extra money for the same cabin bag which I've been using for the past 5 flights with no issues Bottom line, don't pay for extra services and don't use this company if you are traveling for business or important appointments”

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Posted 3 years ago

“One of the most awful experience I have ever had. Every time you discover that they want you to pay more money for the hand luggage, because the form of your suitcase does not fit to their regulations! We could not find it anywhere! And the cabin crew Steve Oks, at least his colleague has told me that that was his name was a disaster! I was flying with 2 little kids (11 months old) and 3 years old. And I was breastfeefing and at the same time talking to my eldest one. And of course my mask was quite often a bit below the nose... And this man was shouting at me, screaming and threatening to call the police... When my baby was sleeping he has started to shout at me again while I was reading the book to my son, and because of reading the mask has fallen a bit below the nose... And he started to shout at me again and has woken up my baby and... That was super unpleasant flight and I do really hope this awful men will be fired. Because of all this experience, never EVER I will be using the services of this company again”

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Posted 3 years ago

“EASYJET STARVES BABIES I have a 4+ hour flight booked with EasyJet travelling with my 14-months son. The EasyJet policy about food for babies on board states: "You can bring baby food, baby milk and sterilised water in your cabin bag.[...] [The items] must be placed inside a clear re-sealable plastic bag no bigger than 20 x 20cm". This is a small bag that would fit 1 carton of milk and 1 standard food pouch of 100ml. This amount of food is NOT ENOUGH for a 4+ hour flight, let alone any potential delays or cancellations that EasyJet have been so infamous for lately. This means that as a courtesy from EasyJet, my baby will have to starve on the flight (that I, by the way, had to pay £713 for), and undoubtedly entertain the entire plane-full of passengers with his hungry screams. We have flown with my son since he was born and the normal airline policy is that you bring as much food as your baby needs. I have called customer service, and the poor guy on the phone was very nice but could not help me due to the limits of his role. When I asked to speak to his supervisor, they simply refused to talk to me. I am honestly speechless. How is this even possible?!”

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Posted 3 years ago

“My disabled mother and auntie booked a 10 day holiday to benidorm got there everything was fine until the day before they flew out , easy jet sent them an email on the afternoon of the day before flying out saying their flight has been cancelled.Now I am houssitting and pettsitting for my mum and fly out early morning the day after they were meant to be flying out ,my mum only brought enough medication with her for the trip and was in clear distress.My auntie was on the phone practically all day having to deal with them taking no responsibility saying it was due to strikes.They TOLD her that they were getting a partial refund and to apply for the rest once they returned also saying there was no flights until 3 days later.My auntie then preceeded to go on easyjet and found a different flight for the same day they were due to fly out that easyjet staff said they couldn't find ,she called them back and they said they couldn't do that cause she had got a partial refund that she never asked for, but also the woman stated she couldn't find the flight she was talking about .Just find it so funny that easyjet staff can't find their own flights they advertise and would happily leave a disabled woman in distress .This is absolutely disgusting ,I am outraged and 1000000000% would not recommend.”

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Posted 3 years ago

“Terrible customer service with none existence customer service, they will cancel or divert flights without prior notice and brutally do not compensate for all the mess and hassle they put their passengers through , that’s exactly what happened to our flight back from Antalya to Gatwick airport on 09/09/2022 , we landed at back at Bristol Airport at 18:30 on Thursday and been told to arrange for our own transport , flight number 8838 and i am not exaggerating one bit here that’s a fact , do not care less about elderly people on medications nor children welfare. Very awful airline will never ever advice my enemy to fly with it let alone myself or family or friends .. the put in the system that they actually provided a flight back from Bristol to Gatwick for the passengers which is absurd and untrue . Fake scamming cons , i had to pay from my own pocket to take me to Gatwick airport where my car was parked , they left stranded at midnight in Bristol airport for hours till I found a taxi at 12:40 almost 6 hrs later , how horrible and disgusting , just remembering what I had to deal with makes me sick really”

Easyjet 1 star review on 13th September 2022

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Posted 3 years ago

“I took two flights in one week. One was delayed for 1 hour in the flight flying from Split to Gatwick. One flight flew from Gatwick to Edinburgh was canceled and no same day flight could be rebooted. I rebooked the flight of the next day and the flight was delayed again for 1.5 hours. I will try to avoid flying via EasyJet again.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Easyjet Reviews