The rudest staff I have ever seen! And they were being rude with almost every single passenger, making an absolute seen in front of everyone and even mocked a poor woman who tried to politely and quietly argue her position. Questioned me in relation to the size of a backpack (which I have taken in more than 40 flights in more than 8 airlines) and for the first time ever experience such attitude even made me measure it - although it probed logically to be within the allowance. Also, I was forced to include incorrect information of my passport in order to be able to check in and since it was night time and the flight an early departure there was absolutely no one to talk to or sort the problem (which was on their website end!). In the end I had to pay an extra 140pounds for a name change although I didn't have to change my name and my name had been booked correctly, without any mistakes and according to their direct guideline in the booking process! Absolute entrapment. I have flown in more than 350 flights in more than 30 airlines and I have NEVER had such a bad experience!!! Never again!