Anonymous
Terrible Experience Booked a flight from Amsterdam to London and back... Onwards 12 July, Return 13 July. The onward flight did not take off. When I reached the airport it was delayed by 5 hours and then the board said cancelled. I booked the next flight (a new flight) and went anyway. The return flight was cancelled again (after our being on board for 2 hours) ... and a replacement flight was arranged on the following day (14 July). I could not afford that delay and took the Eurostar back. I understood that since I did not cancel the return flight I could not get compensated for it. But the onward flight had been a problem with the Airline. I filed for compensation and after 2 days got the message that I was not eligible for it because I did not travel on the flight. A CANCELLED FLIGHT ... and I was supposed to travel on it. I spent half an hour with an agent with spledid capacity for inefficiency. She took fifteen minutes to grasp what I was looking for. And then she said the onward flight was Delayed and Not Cancelled. I asked her why the board displayed Cancelled and whether the flight had taken off. She replied she could not say whether the flight had reached London or had taken off, but it was delayed for more than five hours..But since I was NOT ON IT, I was not eligible for a compensation. In the end I gave up. I had another flight booked for a later travel. I did not even bother cancelling but booked a KLM flight anyway. I'm never going to travel EasyJet again.
9 months ago
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Easyjet has a 2.0 average rating from 329 reviews

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