My husband and I showed up to airport with his American disability paperwork along with his American service animal. We provide paperwork to Johny, and Dean both managers at the Gatwick airport. They told us they contacted you guys and you told them you weren’t letting us on the flight because we had AMERICAN disability paperwork!?!! We are Americans we wouldn’t have international papers for us or his guide dog. Since you made us miss our flights we will be contacting the US Embassy regarding the law you’ve broken not allowing my disable husband and service animal from traveling. This is against the law, we are AMERICANS and wouldn’t have any international papers. We also own a law firm back in America (don’t have access to most of my credit cards overseas).I will make sure we have our practicing attorney reach out to easyjet legal team. We have noticed were this company has been sued several times behind disabled people not being able to fly. You can’t and won’t keep doing this to people. I called the airlines the next day spoke to Mrs. Andy a manager she told me give them 2 biz days and it’s been 4 I haven’t had a manager contact me at all to make this issue right. I have to spend money every time I call you because I’m not home. Someone from your legal team or a higher manager needs to reach out to me asap. It’s been almost a week and I don’t have a full refund. And don’t have access to most of my credit cards. You should tell customer you don’t ALLOW handicap AMERICANS on your airlines we would have never booked through you. 770-549-8314 We live in Las Vegas. NV!