We booked a 5-star all-inclusive holiday with EasyJet Holidays, but what we received was far from what was promised. After booking, EasyJet downgraded our hotel from a 5 star without clearly telling us we had a deadline to dispute. On arrival, the hotel was clearly below standard: broken doors, unsafe locks, air conditioning that didn’t work (we were given a portable unit), and poor quality food and drinks. Our outbound flight was delayed nearly 3 hours. Passengers were told refreshments would be provided, but instead people were charged, leaving us without food until nearly 3am when we finally arrived at the resort. On our way back from our holiday, At Bodrum Airport, my 10-year-old Black son was singled out by security for a drug swab and pat-down (they said that they were acting on behalf of easyjet). Despite asking for a male officer, a female officer searched him and told him to “be quiet.” I was not allowed to be with him and my phone was confiscated when I tried to record what was happening. This left him visibly distressed. When I complained, EasyJet dismissed my concerns, relied only on the hotel’s account, suggested the problems were “personal preference,” and refused any compensation. This experience left us upset, unsafe, and extremely disappointed, I would not recommend EasyJet Holidays based on how our family was treated.