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Easyjet Reviews
1.9
Rating
406
Reviews
21
%
of reviewers recommend
Easyjet
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Metrics
1.9
Based on 406 reviews
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"They charge 130 euros for 2 small luggages below 10kg! \r\n\r\nWhich is absurd and too much!!! The guy also did not allow us to purchase online mind you we are more than 2hrs early for our flight, and also to add the flight got delayed for 1 hour, no complimentary water for the delay \ud83e\udd23\ud83d\ude05"
Anonymous
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Lilian
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Lilian
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
12
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01/01/2019
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Samantha Thurogood
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“
Fantastic customer service today from easyJet who sorted out my extra infant seats... Thank u
”
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Posted 12 years ago
Lau_Paris
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“
Thanks so much! What a great and quick customer service! easyJet
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Posted 12 years ago
Neil Shirley
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“
Delayed on easyjet, bad weather. Amazing customer service, captain comes out, explains situation & walks through cabin taking questions
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Posted 12 years ago
Michail Fabrizi
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“
Shout out to easyJet for an amazing set of flights...thanks guys, best customer service this side of the pond.
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Posted 12 years ago
Stephen Nelson-Smith
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“
great customer service as always.
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Posted 12 years ago
Andreina Gonzalez
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“
Great support for customer service team. Specially Spanish team. A happy customer.
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Posted 12 years ago
Rich Haddock
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“
blind passenger & his guide dog on flight back from Glasgow today, cabin manager Nathan was brilliant , great customer service
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Posted 12 years ago
Laurie Ash
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“
Early finish, Customer Services got us on the earlier flight home. Wonderful customer service. Thank u
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Posted 12 years ago
The Exiled Robin
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“
Congratulations easyJet, top notch customer service today!
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Posted 12 years ago
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Easyjet
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1.9
based on
406
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