I booked 2 tickets 28th Dec on Easyjet Gatwick to Geneva to go to France for New Year. I booked Easyjet insurance in case things went wrong and I could not go.
I am a flightclub member and TYPICALLY spend thousands a year on Easyjet flights. France banned UK residents from coming to France so now we cant go - we are not allowed - IT IS ILLEGAL!
EASYJET WILL NOT REFUND THE FLIGHTS AS IT IS TO GENEVA (AIRPORT IS SWISS & FRENCH) AS ITS NOT FRANCE!!!! EASYJET INSURANCE CLAIMS THEY DO NOT COVER THIS EITHER.
HENCE THIS REVIEW - I booked Easyjet to try to help them after their pandemic woes - with insurance in case it went wrong. Easyjet are not doing the right thing and refunding flights when a country tells you "YOU ARE NOT ALLOWED TO COME HERE!!"
This is completely outrageous behaviour for any Easyjet customer who has booked in good faith - They are showing the ultimate bad faith to their customers.
I spoke to Flightclub customer service who told me I could have a voucher. But with insurance I would have to call the insurance number to get a refund. After a few days i got thru to Insurance who told me my insurance did not cover governments telling me I couldn't go to their country! I then called Flightclub back who then said no voucher was available as I was flying to Geneva - not directly into France! So all I could get back was my taxes!
This is completely dodgy and so "below the belt" that it means you cannot trust Easyjet - they used to be like this but had been better - I tried to support them - and they have kicked me in the teeth. If you are in a similar situation please complain as this is outrageous behaviour!