I had the misfortune to book a flight with Easy Jet from Amsterdam to Glasgow on the 29th November 2021 and although I arrived with plenty of time to make the flight I was denied boarding by the 3 staff representing Easy Jet but employees of the Menzie Company presumably a company that outsources at Amsterdam Airport.I am a seventy one year old woman who at time of boarding was unaware that I had to fill out a passenger locator. I attempted several times to do this, but it would not accept my US country code or telephone number. I initially talked to a young lady with brown hair who appeared to be somewhat of a novice I asked if I could get help filling out the form and she told me she could not help me. I asked for her name, she asked why and I said to make a complaint and she refused to give it to me subsequently I asked if there was anyone from management and her colleague made it known that she was in charge she also refused to give me her name by this time approximately 20 minutes had elapsed and a steady stream of people were boarding. At this time a young man approached with the same dilemma he attempted for at least 20 minutes to fill out the form unsuccessfully. the young lady who had identified herself as being the person in charge approached him and offered to help him and voila she had solved his problem and he was able to board. When I asked how she could she help him and not me she said I only had to press one button for him as neither she or her colleague even attempted to help me who knows how many buttons they would have to press to assist me. Now over 40 minutes have elapsed and its obvious no one is going assist me there was one more lady obviously more seasoned I asked if they were Easy Jet employees she responded no they worked for a company called Menzie I asked why no one would help and she retorted everyone else managed to do it. I knew at this point it was futile to even hope that anyone of the three unnamed individuals would help at this point the more seasoned lady said you cant stay here I said I have no intention of staying here but I am missing documents after checking they eventually found them on a clipboard. I feel strongly that I was discriminated against perhaps if I had been a male in my twenties blond hair and blue eyed I would have faired better. I did mention that they were in the business of customer care but doing a very poor job.I am sure all of these checkpoints are recorded for security purposes that will tell its own tale. Alas my ordeal was not over I had arrived in Amsterdam from Istanbul yet the purpose of me returning to Glasgow was to come back to Amsterdam the following day as I had originally booked through a.s.a.p. travel my return journey to the united states and as I was unable to just reconnect on the second part of the journey now I am detained at passport control because I have no address in Amsterdam. They were somewhat baffled at my story I was exhausted that took another 2 hours to speak to supervisors and finally they allowed me to re-enter the departure building to attempt to change my ticket as there was no longer time to return to Glasgow as the flight to the USA left from Amsterdam at 10.a.m I was directed to T6 passenger transfer where I was fortunate enough to encounter a wonderful KLM employee who went above and beyond changing my flight (The same flight I was booked on for the following day but only if I started my journey in Glasgow) the cost to do this was $500.00 US Dollars but wait there is more now I have to get another Covid test cost $100 US because now it has to be a test done within 24 hours. There are two hotels in Amsterdam Airport ( I am unable to leave the Airport)one was fully booked the other had availability for a cost of $140.00 total out of pocket expense $740.00 plus my Easyjet ticket why? Because the employees who represent Easy Jet discriminated against me and showed absolutely no compassion for an elderly person.I strongly recommend a course in customer relations and reimbursement of the additional expense incurred by unhelpful staff. I suffer from high blood pressure and Chronic COPD and this was a tremendously arduous and stressful event that could have resulted in very serious health issues. I strongly recommend some intensive training in the art of customer service if you wish to have repeat customers. Here is there unsatisfactory response that did not address any of my issues: Dear Philomena, Thank you for contacting easyJet. I am sorry to know about all the inconvenience you had to go through which might have been frustrating for you. I can understand that my words would not be enough for the discomfort you had to go through. I am sorry for the painful experience you had to face at the airport. I can only imagine the stress this entire episode may have caused you specially given your health issues. I can understand your situation that you were not given enough assistance at the airport. Please note that we always tend to provide memorable experience to all of our customers and strive to treat all of our customers equally. However, I would like to highlight that as investiagted we have found that you were unable o fill the PLF [Passenger Locator Form]because of which you were not allowed to board as we always advise our customers to prepare all the mandatory documents before flying to avoid any sort of chaos and can enjoy their travel as planned. In addition to this, we are unable to refund or compensate any sort of amount regarding the covid test that you will be required to take again. Be assured that I will surely share your valuable feedback to the relevant team and they will look into this matter for you as we do not wish that any of our customers go through this kind of inconvenience. I hope this one off instance would not deter your future plans with us. Thank you for your time and understanding. Kind regards, Alisha This was my second trip with Easy Jet that I never boarded is there a pattern here???