Good evening. the day 08/13/2023 at 9.55 in the morning but the EasyJet plane was late, so I was boarded at 10.25 in the morning again, with a stopover in Milan Malpensa. Today at Palermo Punta Raisi airport two of the EasyJet employees treated me very badly, very rude, without respect and manners, very know-it-all, at times almost snobbish. they raised their voices at me several times without giving them a reason. The fact is that I traveled with a friend of mine, where he too was treated very badly by the same two people, the gentleman who worked there in the morning at 10.25am is thin and hairless and the lady has curly and long hair. The question was simple we asked them for too much information, and they got nervous, then my friend and I understood that we could pass because the hand trolley the wheels weren't completely stuck inside that basket, but we understood that at the end second test was fine, so we set off to catch the plane, the employees shouted at us to go back and we paid 58 euros to go to Milan Malpensa, 58 euros much more than a suitcase in the hold! that we had paid 48 euros and the hand trolley weighed a scant 6 kilos. The fact is that we would also have paid them, without any problem, they are the rules we accept them and pay, the problem was the vulgar and rude way of the two employees, who seemed to be talking to friends at the bar and certainly not clients. Very unprofessional, I am, indeed we are very, very, very disgusted by the treatment of these two easy jet employees. However at least in Palermo Punta Raisi the trolley that we paid for the gentleman brought us the suitcase to his destination! At Milan Malpensa we had to pay 58 euros again! This is absolutely not right! The section was Palermo Punta Raisi- Milan Malpensa- Amsterdam There were many things that we didn't like, first paying twice for a hold suitcase, and then paying twice for the hand trolley 58 euros for wheels that protruded not even half a centimeter! Then the stopover had never been a choice, but there was no direct Palermo-Amsterdam, so we couldn't do otherwise. But at least when one makes a stopover, don't collect the baggage and check in again! Especially when the coincidence is very short! the treatment of the two employees in Palermo Punta Raisi. The fact that at Milan Malpensa when we paid the 58 euros, we had to carry it under the plane, but what kind of professionalism is this? Not only did we pay 58 euros AGAIN, do we have to bring it ourselves and not the employees of the flight near the baggage unloading? BUT I HIGHLY HOPE THAT THE EMPLOYEE CHECKING THE EASY JET MILAN MALPENSA TICKETS WAS WRONG! Because it's really atrocious, a really bad experience, in every front, this was my favorite budget airline, but from today I'm done with you, never again! I will never again travel with a company that treats the customer like fast food restaurants treat their customers, badly. I wish you a good day, and I know that whoever will read this letter of complaints is only doing his job, and I tell you that I am not against you but against whoever takes his place and whoever is in charge of the regulations, a lot according to my point of view, scam, but because of whoever does this, people prefer not to travel for easy jet or similar companies anymore, and one day it could mean bankruptcy, I've seen airlines fail for much less over the years, please read it, for because of these things, many hate this company Goodbye.