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Anonymous
The flight was okay. I was carrying my late husband’s ashes to scatter in the S of France. I had checked online the protocol for doing this. It was unnecessary to contact EasyJet, but the correct paperwork was necessary. As I moved along in the queue towards security check, I asked a member of staff if I should proceed as normal, or did I need a different desk as I was carrying ashes. She asked me if I had notified EasyJet. I said this was not required. She disagreed, and wanted another member of staff to confirm this. This member of staff agreed with me, but the first one said that EasyJet needed to be informed, as I’d be ‘ taking another person on board ‘!? She tried to make a call, but when there was no reply, she said to carry on and see what they said at security. There was absolutely no problem. EasyJet need to ensure that there staff know the correct procedures for these circumstances.
10 months ago
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Easyjet has a 1.9 average rating from 387 reviews