I bought an online version of a workshop manual but found it would take days to download. So, in addition, I purchased a usb memory stick version which came with “Vmware player” necessary to access the manual. Unfortunately, the Vmware refused to load to my computer and I therefore could not access the workshop manual. A help request was answered promptly but the advice was to load the Vmware player and try again, which of course was impossible. Further requests for help have been ignored, as has the request for a refund. So two weeks after my purchase I still do not have a usable copy of the workshop manual for which I have paid £42.93 and the ticket requesting help is still open and marked NORMAL priority!!!!!. Easily the worst online customer service I have ever experienced.