Begrudging 1 Star as it's not possible to give none! Re: 'Any Ford Vehicle Official OEM PDF Workshop & Wiring Manual Created From your VIN Number' "This service supplies you with a genuine Ford factory service and repair manual using your car’s VIN number..." THEY DON'T and IT'S NOT! What I received was a poorly put together extraction from the Ford ETIS system, virtually unusable for a combination of reasons: Keeping this brief(ish.....the exchanges of emails went on some time as I countered their excuses with more and more examples/evidence): Referring to the 8 screenshots of the manual in use you'll find here: https://andyw-inuk.smugmug.com/Cars/EasyManuals-PDF-VIN-Ford-ST-2016-Manual (1) Example of poor quality (low res) images and graphics - seen here at 100% size...too poor to scale to larger size and virtually useless printed. (2) As in (1) but another PDF viewer: Example of poor quality (low res) images and graphics - seen here at 100% size. (3) Can't remember what this screenshot was for! ....but another over compressed low quality image (4) Lots of blank or virtually blank pages! (5) Rubbish indexing: 'subchapter_##' instead of actual sub-chapter title - makes finding topics/subjects harder (6) References to other parts of the manual - no active links/bookmarks i.e have to manually navigate! Makes navigation back and forth difficult/hard work and time consuming. (7) Supposed to be a VIN/car specific manual but lots of references to/inclusion of irrelevant content (8) Another example of (7) - irrelevant content (9) Very poor search facility Not by the farthest stretch of the imagination is this what Ford Technicians work with. After a number of promises to try and resolve the issues nothing happened so I made a claim via PayPal.....to no avail as they will not refund the cost of 'virtual' products i.e. software and electronic manuals (PDF files in this case). Just to put this in context, I have had experience of digital manuals previously so have experience to compare against and I worked in IT for years with plenty of experience of PDF files and the generation of those from various types of data source. HACKED OFF and £50 the poorer!