Meer informatie over juridische kennisgeving voor openbare reviews op Google Maps. Reviews worden niet geverifieerd door Google, maar Google checkt wel op nepcontent en verwijdert zulke content als die wordt gevonden. Meer informatie EAST RENT бул. „Владислав Варненчик“ 312, 9000 Western Industrial Zone, Varna Autoverhuur Family Feedback 118 punten Niet gepost Dit voldoet misschien niet aan ons beleid. Bekijk de details voor meer info We are a Dutch-Bulgarian family and we needed a car for 31 days in 2021, pick-up location Varna Airport. Our review was not post, which I saw today. This company was recommended to us. During the reservation there was a problem with the payment from The Netherlands. Our credit card was not accepted because the company is not using a safe protocol according to our bank and the latest EU regulation. Luckily the company was flexible and agreed on reserving the car without paying up front and we paid at the airport when we picked up the car. It was a good car (Peugeot 301) and it drove very economically (diesel, mostly max. 80 km/h roads). A minor detail was that the car, although the model was from 2018, had no parking sensors. During the first trip we discovered that the windshield washer did not have any liquid. Filled it ourselves; the hood opening system did not work flawlessly. When we returned the car the owner made a big fuss about the car being dusty and sticky at some places. Of course it is after 31 days and more than 2000 km later, not a drop of rain and being parked at a hotel with lots of trees around. According to him we had to return the car after being washed because now it was not clean enough for him to see any possible scratches! We have used rental cars all over the world and nobody has ever made a fuss about returning the car uncleaned. Washing the car is a part of the general maintenance of the owner! By the way, during the pick-up hardly any effort was done to document any scratches that were already on the car. The attitude of the owner became very arrogant and he humiliated my wife (they spoke Bulgarian to each other, I understood but I spoke English) and spoke to his colleague in the same way “Give her the money back” (= deposit). He gave us the money back and they drove off. We were astonished from the whole situation, so for us reason enough to never use this company again, let alone recommend them to anybody! We noticed that the owner reacts in a consequent way on negative feedback by stating something like “this person has never been our client”. We can assure you; we were a client. We do not use our real names because we don’t want them to pop up when somebody searches the internet.