They don't deserve even 1 star. The positive reviews are probably fake. Just read the 1-star reviews and you'll find out the truth. We all have similar experiences, mainly regarding the old cars, not getting our deposits back, and excess charges for unreal damages. I can't give you specific advice, but personally, I would never rent a car from a Bulgarian rental car company. Just go with a reputable company and avoid all the problems. Easy Rent will pressure you to buy additional cover, which costs more than the amount you paid for the rental. I'm pretty sure the staff gets commissions for this. It's also useless; it doesn't guarantee anything. The only difference is that the deposit will be lower, but you'll likely lose it anyway. Long story short: We rented a car for our holiday in Bulgaria, only to find it in a much worse condition than advertised. Despite numerous scratches and a damaged side door, when we complained, we were simply told to take it or leave it. Unfortunately, with two small children, we had no other option but to take the car. The car was a different type (we've paid for an estate), not just a different make and model. We had difficulty fitting in the suitcases. The car had over 200,000 kilometers on the clock; it felt like driving an old Russian car. It took 20 minutes and 3 different people to figure out how to open the boot (which was actually kind of funny). The fuel tank wasn't full, and the staff member told me it was "two-thirds full." How on earth can you calculate returning it with the same amount? However, the real issue arose upon returning the car to Sofia Airport on April 12th, 2024. Despite my assurance that the scratch on the front wheel was pre-existing, backed by a video I took on April 3rd, before our departure, the rental staff were uninterested and hostile. They refused to show photos from the previous rental to confirm the scratches' pre-existence and dismissed my threats of legal action, claiming no lawyer in Bulgaria could help. Moreover, they charged a 3,000 leva deposit, significantly higher than other companies, promising its return within 30 working days. Yet, countless reviews on platforms like Trustpilot and Tripadvisor detail similar experiences of customers never receiving their deposits back. To exacerbate matters, on April 12th, they withdrew an additional 3,000 leva to cover the alleged cost of repairing the scratched wheel, without providing a garage quote. Considering the state of the car, I doubt such a minor repair would justify such a steep charge. Also, judging by the car's condition, they likely wouldn't repair the wheel anyway, as they never repaired the existing damages. The staff's rudeness and unprofessionalism only compounded our frustration. In the UK, this kind of behavior would result in penalties, but it seems Easy Rent Bulgaria's deceitful practices are tolerated. It's disheartening that these individuals represent Bulgaria to departing tourists, leaving a bitter aftertaste regardless of how enjoyable the holiday was. While I'm unsure of the impact of sharing this experience, I feel a duty to report and fight for my rights against such unethical practices. The best thing we can do as consumers is to not use this company and report all problems to the main platforms. Check the website for The European Car Rental Conciliation Service and only rent from participating companies. I have learned my lesson, as I was reminded why I don't live in Bulgaria anymore. I have filed complaints with my credit card company, Rentalcars dot com, Booking dot com, Ryanair dot com, the Ombudsman of the Republic of Bulgaria, and the Consumer Protection Commission. If the issue isn't resolved, I plan to file a Small Claim with the European Court of Justice. To all the other people scammed by Easy Rent, I suggest you do the same