Your counter agents were intimidating and lying to the two women in front of me in line in order to violate them for ALL the insurance they could get. It was shameful the lies they told saying that their insurance did not cover rental cars…when neither of your agents had the slightest idea what insurance either women had. No such nonsense happened when I stepped up to the counter and insured the rude male agent I would have none of his BS. Upon returning the car I was charged about 400 USD to REPLACE an entire back left aluminum wheel because of a very slight scratch that you will not switch out. I fully believe you are out to gouge, take advantage and bilk as much money as possible from naïve clients. I’ll NEVER rent from you again, NEVER, and will do all I can on the Internet to warn future victims of your unscrupulous practices. You even lie on your customer feedback webpage…I gave you an average rating of 2.4 but you reported an average score of 4 out of 5. Pathetic!