“There is nothing easy about easy rent cars. They cancel your reservation before your arrival and then offer you a higher priced vehicle when you are already stranded at their offices which are not at the airport. Worst car rental experience of my life!”
“Patrick was very nice and accommodating at first. But after having an issue with our car, Richard and Remy came through and remedied our situation. Customer service is the only reason we might consider using this company again.”
“Please do not book cars from this company you gonna lose money they are biggest layers
I lost 700£ car price gone up from 300£ to 1000€ for no reason no no no no no”
“Waited over an hour at Manchester airport for the shuttle to get to easyrent, then a good thirty minute wait to get the rental car which had not been cleaned inside or out, very poor service will not use them again”
“Reserved a car in Ft Myers Fl... arrived to pick up the car, and got the Florida resident speak... extra deposit on CC, copy of insurance card with your name on the card (no second persons name) and 150 miles per day. WHAT? The unlimited was for "fly in renters" only. Thanks but no thanks! Was able to rent a car at the airport as I was leaving this site (which was tucked on the side of a Park and Fly building) Guess that should of been a major warning. My advice.... save the headache and go for a reliable car rental company. And Priceline should drop this company!”
“Major issues with everything. They tell you to contact manage my booking, no response even weeks later. customer service does not answer the phone. Do not use this company!!!”
“Tampa, Fl location. First I called upon arrival to the airport I realized that despite advertising on site they are not on site. We waited 30 minutes for the shuttle. Upon arrival we began checking in only to learn they had cancelled my reservation. Now it was an hour later and we didn’t have a car. They were of zero help to me. The woman who looked at my reservation and informed me they cancelled it because I was late handed me my drivers license and walked away. I was left with my two young children trying to find a way to get an hour south to my hotel. This was an awful experience. Never ever rent from this company or be prepared to be in a really difficult spot.”
“I rented from them few times, always the best price, and they do not rent out direct, I had to go through many car rental agencies (budget, fox, Payless ...etc). In all fairness i never faces any issues or problems, last time I had to return the car early to Budget cause of Covid closure, and Budget would not refund me the remaining days. I contacted them and after few emails and couple of weeks, they refunded my insurance money for all the trip which was worth something. I appreciated this and I would always choose them for my next rental.”
“I was double charged for insurance and they are refusing a refund. They are the worst company I've ever dealt with! And Priceline should not have them on their website! i wish i had looked up reviews before renting. they have an F rating with the florida BBB: https://www.bbb.org/search?find_country=USA&find_latlng=28.512054%2C-81.196663&find_loc=Orlando%2C%20FL&find_text=easirent&page=1&sort=Relevance”
“Signed the contract for 4 days $164.04 they end up charging me $404.76 I only drove 178 miles.
Very dishonest company, dirty car, damage all over, terrible customer service. Stay away from this company, I did business in Orlando Fl location.”
“horrible experience, they charged 4 x more than the original price, and a super old car with flat tires, poor service, I felt stolen, total garbage in everything”
“They charged $100 more than the original quoted price. After paying, I asked for a receipt that I never got in my e-mail, so I did not know why I paid more money. They said because the tolls? I called several times to ask for my receipt but they put me on hold for ever and ever. I received the car dirty with a lot of dents. While returning the rental car, the person who was checking the car was arguing with me about smoking in the car because she saw something that looks like ashes and I am not a smoker. If you ever need assistant from them you won't get it. This is the worse rental car.”
“Do not use this company. This is the worst rental ever. Our car was not just dented up, but filthy dirty. We picked our car up and our low fuel light was on. The transport to and from airport was so horrible, we ubered to pick up car after an hour and half of sitting outside airport. We tried calling and it was a ring no answer, we we tried reservation line, it went to fast busy. HORRIBLE SERVICE all around.”
“ROBBERS!! DO NOT USE THIS COMPANY - These thefts refuse to refund bookings even when there incompetence results in you not being able to rent a car!! This 'business' is out to rip people off and steel money by hook or by crock, by reading others reviews It is clear I am not the only one who has been robbed by these frauds.”
“ROBBERS!! NEVER USE THIS COMPANY - After being charged £71 rental I was informed in store that I was not able to proceed with the car rental for reasons out of my hands. The store manager advised me the refund would be processed within 2 week. 3 weeks later no refund as been received and I have had no reply to my customer service email. I have informed me that no refund is due even though the car was never rented. CROOKS!”
“There is no option to give less than this. PLEASE DONT USE THIS SERVICE AT ALL. Booked for 7 searter MPV and they offered me mini Van. Refused to take it and they ignore all my emails and didnt refund at all. PLEASE PLEASE DONT USE THIS SERVICE AT ALL. USELESS AND WASTING Moñey”
