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Highly Not Recommended.... Don't be a victim.... Very Very Poor service as well as customer support On June 13, 2019 , Time 8.40 AM, I went to Routes car rental at 3687 NASHUA DRIVE, MISSISSAUGA, L4V 1V5,TORONTO,ON,CA for my rental car pick up and the staff at routes car rental they refused to give me the rental car and the reason they were giving me was that I was holding G2 Drivers license and they provide their rentals only to Full G drivers license holder. After they refused to give me rental, I asked them to refund my money back and they said that I booked my reservation from Easyrentcars online and I have to talk to them, We can’t do anything in this case , even they said we didn’t get your payment from them, we only get it after customer picked up the rental. Now, Easyrentcars denied to refund my money back, when I made an online booking there was instructions and I read that instructions which says that Driver’s license required from Ontario Government, there wasn’t mentioned that its Full G License, after that I made a payment of CAD 316.88. If they Don’t allow G2 drivers to rent a car when I was filling my information online while rental booking , they should ask these questions at that time like whether you have G or G2 license and if Customer has G2 then Don’t allow Customer to pay for that. Easyrentcars is now holding my money CAD 316.88 for not a valid reason. It’s not a small amount. Easyrentcars is charging me CAD 316.88 for nothing. I even didn't use there service at all and (Car rental company denied to give me rental its not me who cancelled it then why are not refund me money).
4 years ago
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easyrentcars.com has a 1.2 average rating from 133 reviews

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Alice, Customer Support

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