I bought insurance which they didn’t accept and they took off £1500 off my credit card, when I asked why it was taken off instead of blocked, the man was incredibly rude and abusive towards me. He was shouting at me during the car inspection so I just wanted to get out of there. Only realIzed afterwards there was a big scratch on the boot that was not marked on the paper. The car was filthy inside and out and I received the car with only 3/4 tank of fuel and they deducted £95 for Incase I don’t fill it up. Had to wait 30 minutes for bus pick up, their offices were filthy, zero customer service