I wanted to rent a car at Schiphol airport and pick it up at the airport. When I searched for a car, Easyrentcars' website did not show that the pick-up was not at the airport, but instead at a place 25 minutes away, via a shuttle bus. I booked a car via them and when the confirmation came through a minute later, it showed that the pick-up was not at the airport. I phoned them within 5 minutes and asked if I can switch to another rental agency so I can pick-up the car at the airport. They flatly told me that because it was within 48-hours of when the rental period would start, I have to pay a $50 fine for the cancellation of the current car. As I rented the car WITHIN 48-hours of when I would pick-up the car, their 48-hours free cancellation policy was not even applicable! They refused in any way to help me get the $50 waived, even though I was prepared to immediately rent another car with them. The lady on the phone just repeated the phrase that because it was 48-hours before the rental started, I had to pay the $50, even though I explained that they did not show the pick-up was not at the airport or that I booked it within the 48-hour period. She did not even want me to speak to one of her superiors nor escalate it. I thus canceled the car and rented a car from Economycarrentals (they are excellent!) and even got a cancellation notice from Easyrentcars. Big was my surprise when Easyrentcars still billed me for the full amount of the car that I canceled and still have not returned the money after a week! This was some of the worst customer service I have ever experienced and then to have the audacity to still charge me for a car that I canceled is just incredible!