Do NOT use EatStreet to order your meals. I placed my order at 10:59am on a Friday morning and the order tracker stayed on "Preparing" while the "Order will arrive in" time continued to get longer and longer. After an hour, I called the restaurant (which is literally 2 blocks from my house) only to be told that, although a driver was assigned, my order had been sitting ready for over 40 minutes. Hungry and frustrated, I drove to the restaurant myself to retrieve my overpriced order. Even now, at 4:30pm, my order still shows "Preparing." I contacted EatStreet customer service through their live chat feature and was told my order could not be refunded in full because I picked up the order. Instead, I was offered a partial refund for the tip ($6.27) and the delivery fee ($3.99), but not for the “additional fees” of $4.78 because I used their service to order. An order that would have cost me $23.49 had I ordered directly from the restaurant ended up costing me $31.70, after applying the refund. Will never use their service again. 2 star rating only because I was issued a partial refund.