I have been a loyal EatStreet customer since moving to Madison, WI over 7 years ago. Today, I received the worst customer service of any organization I have interacted with in a long time. My order was over 75 minutes late with no explanation. It took two chats and a phone call to get any help. When my food finally did arrive, it was inedible. (Presumably because it had been sitting under a heat lamp for an hour.) I was offered a $3 coupon for a $20 order. I was told I would be contacted by an account rep imminently about a refund which has yet to happen. Additionally, representative Kerl A. ended our chat before answering any of my questions.  This experience has been hugely disappointing and has me seriously rethinking whether or not I will use this app in the future.