I have placed two orders through Eatstreet in the last week. Did not receive either of them. The tickets were open and said preparing food for two hours. When I called the restaurant, I'm informed the food was picked up. When I reach out to eatstreet the chat does not work, I do not get a quick response via email, and when I call I'm informed that the policy is there is nothing they can do. I put specific directions in with my order to get to my house in a new development. I have ordered through Eeatsreet a dozen times since I moved to this property and have always received my food until the last two times. There has to be some kind of contact between the driver and consumer, like Uber eats has. Or hire drivers that can read directions that are put with the order. Drives that update the tracking the food is on its way, and close out the ticket as delivered when they drop off the food. Not two hours later while the consumer is wondering where their food is. Very disappointed and sad that I am out $100.00 in ordered food.