First of all, the associate, Dina, hung up on me without saying anything. It was totally rude, unprofessional and my issue was not resolved. The two issues I had that I needed to be sorted were not addressed, resolved and I am totally unhappy. The Funds Availability Program is not clear in any seller setup, and is not communicated in my dashboard. I only found out about this program by calling eBay support and even then the support team members did not know why my funds weren't being released. This is a really frustrating lack of clear expectation setting and communication by eBay.