Ebay Reviews

Name: Ebay
Rating: 3.06

3.1 Rating 4,154 Reviews

52 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 11th September 2025

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are withholding payment for an item I sold as they think there is an issue with the postcode i sent the item to despite EBay providing that postcode ! The customer has signed for the item , marked it as delivered and left positive feedback. They have decided to keep my money for over two weeks without any justification and I think if they are doing this to lots of sellers they must be earning large interest fees on our money. It’s hard for an individual to get anywhere with a huge company like EBay and this feels like systematic fraud on a huge scale.”

Helpful Report

Posted 3 days ago

“30 year Ebay buyer & seller here. Someone wanted to buy something from me from overseas. I have never shipped or sold overseas before but the buyer begged me. So I got a hold of ebay on the phone & the agent walked me through the whole procedure. The measuring & weighing of the package, then Ebay would sell me the label, sold, shipped & hand delivered to USPS as the label says. I hear 1 1/2 months later the buyer never received it. I went through shipping info & yes I dropped it off & it went on its way but sometime at : Departed Asendia facility BELL, CA, United States, BELL, United States It's just vanished. No fault of my own but Ebay is blaming me & charging me back $165! They said there was insurance I can claim for $100 but I have to do all of that myself (copy this, screen shot that) Hey I am a disabled senior now & it makes it very hard on me, plus all the rest I just have to eat. Why would they under insure this package? I had no control over that. Also the ebay fees, taxes & cost of postage. Why do I have to pay? I did it by the book here. ”

Helpful Report

Posted 6 days ago

“27 years selling on site with one legit negative from an item being out of stock. A handful of negatives from scam buyers. One from a scam seller back in the days when sellers could leave negative feedback. One negative left by accident back in the days when buyers could not edit feedback. Not a single chargeback from a customer. Then one day eBay sends me an email asking for receipts for items I listed or sold over the last 60 days. Emails state: "Documentation that will help us verify your items can include either manufacturer invoices or receipts." "This documentation must show your suppliers' information, items purchased, quantity purchased, price per unit and your payment information." "Make sure your documents are current, valid, and legible. Your name and username should appear on each document." Most of my items are vintage and antique. The vast majority are purchased from public auctions in bulk lots. At a auction a bidder will receive a bidder card and a small clerking ticket for each lot purchase with only a general description listed. Thus a large lot of ten boxes of books will only have "books" entered on the clerking ticket along with the bidder number and the amount bid. No itemized list of items are provided. The method of payment and my name are not indicated on these. Most of the items purchased at auction are in storage and were purchased years ago, but eBay only wants current receipts. Receipts from thrift stores will only have a generic description such as "miscellaneous" or just a transaction number since they do not have computerized inventory. A manufacturer has nothing to do with any of the items I sell. Most manufacturers will not sell directly to the public anyway. Purchasing small quantities of items from a manufacturer would not make economic sense unless your goal is to loose money. eBay's attempt to blackmail sellers into obtaining their personal data to sell to third parties. eBay also wants to terminate the accounts of old sellers who know all of eBay' dirty little secrets. eBay wants ignorant newbs to sell on their site who don't know any better and will simply obey without question. Disgusting evil company run by sociopathic managers. Customer service are compulsive liars.”

Helpful Report

Posted 1 week ago

“I ordered a car product. The seller was madeus I believe. The order never arrived but tracking says it did. I am strongly informing ebay and the seller that my order never arrived. The seller is avoiding the issue and placing the problem on the carrier UPS. While I'm trying to find out why it was not delivered. The seller says that UPS gave my order to Brian. I don't know no Brian and raised the fact that why would it not be delivered to my apartment. Both ebay and the seller avoids. And it was said that UPS gave it to the wrong person and they ebay and the seller won't accept responsibility. This is so unprofessional. Customers pay for items that are not delivered and then the ebays of the world cares less about the customer receiving their orders. I never will use the seller. And I have doubts about ebay as well”

Helpful Report

Posted 1 week ago

“Do yourself a favor pay a little bit extra and get it somewhere else. eBay has a veil pulled over their eyes and allow sellers to use lazy descriptions that they picked up off somebody else’s website or post and also does not care to help any customer make it very difficult to even get help eBay has gone all the way to the bottom.”

Helpful Report

Posted 2 weeks ago

“Ebay vendors are the worst. Slow response times when there is an issue. Poor quality products. Seems like everything on Ebay now originated in China. Very small percentage comes from the United States. Try and get Ebay to help! What a joke. No HUMAN BEINGS anymore its all AI! ABSOLUTELY NO CUSTOMER SERVICE! Endless AI loop with no results. Ive been a member for 15 years, BUT ENOUGH IS ENOUGH! STOP BUYING AND SELLING FROM EBAY. Let the Chinese have it. Mike Armand”

Helpful Report

Posted 2 weeks ago

“I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.”

Ebay 1 star review on 14th February 2026

Helpful Report

Posted 2 weeks ago

“eBay is all in it for the buyers and don't mind the sellers getting ripped off and there is loads of counterfeit stuff on eBay now eBay is a disgrace”

Helpful Report

Posted 3 weeks ago

“I was a customer for 20 years and only bought with the money-back guarantee. Now we have sellers who sell sneakers and shoes from China and don't disclose when they sell products from that country, and size 7 is actually a size 5, and size 8 is a size 6, because everything that comes from China or Asian countries is small. This seller sent me a shoe two sizes too small. I complained to him, and he was very rude, and eBay didn't care at all! So I decided never to buy from eBay again, and don't believe in the money-back guarantee, because it's a lie!”

Helpful Report

Posted 1 month ago

“I returned Samsung s24 ultra as it had fake screen with rounded screen corners and narrower screen and in used condition with plastic sticker on the back (images attached). Today I received an email from eBay that seller refunds only half the original price claiming the item was returned not in its original condition (another lie). I have reported the seller techtrove2010 (pretends to be UK but he is Chinese) after finding that there were other buyers who bought from him phones with fake screens (see his negative feedbacks). Since he already committed the same crime repeatedly I've asked eBay why you are still allowed to continue this crime!!!”

Helpful Report

Posted 1 month ago

“Counterfeit goods sold and they don’t care. DO NOT USE!!!!”

Helpful Report

Posted 1 month ago

“A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.”

Helpful Report

Posted 1 month ago

“This app is trash, ridiculous fees, and hidden charges”

Helpful Report

Posted 1 month ago

“eBay has become a fraudulent market place. Many sellers are advertising items and after you order and pay for them the seller takes himself off eBay and you have no one to talk to about your payment refund. You get no item and no customer service. Basically you might lose your money if your credit card or PayPal will not protect you. Be very careful and do not buy on eBay!!! My seller took himself off eBay as soon as I have paid and did not send my item!”

Helpful Report

Posted 2 months ago

“Jameel Reference number 1-501429034636reference Reference case number on eBay. This company and individual has discriminated against me and regarding item I’m trying to sell. I have contacted them multiple times and have multiple records confirming I am being discriminated against on their site without any policy violation and on verbal record that he implied and stated that they would like me to not realist items because they do not want it no, it does not go against their policy and cannot tell me what the policy even was. The Attorney General needs to investigate this business. He further hung up on me and ended the call and could not explain any policy or any rules regarding my items and simply said we just don’t like it so we don’t want you to list it, when it’s fully complaint with every policy and I’ve heard from other supervisors that it is as well”

Helpful Report

Posted 2 months ago

“I ordered a watch strap from eBay and never received the item. I contacted their shipper multiple tim s but they never delivered my item to my home address. Their carrier also lied to me saying they’ll would deliver my item but they never did. Buyer beware with eBay!”

Helpful Report

Posted 2 months ago

“Ebay chose to use the courier Evri who lost my £750 phone, Ebay doesn't care. Evri 'delivered' my £750 phone but the POD was of a different address, they apologised explaining it won't happen again and to contact Ebay, but Ebay rejected my claim because there was a 'POD'. Ebay chose to use Evri, not the seller. The seller messaged me apologising that this happened. What a dreadful company - I wasn't surprised to see 1.2/5 rating on Trust Pilot. What do I do now? JOB OPPORTUNITY: Maybe I should become a subcontractor driver for Evri, then I can take a van full of parcels, upload fake photo's and steal the lot, and there's NOTHING they care to do about it.”

Helpful Report

Posted 2 months ago

“Waste of time dealing with Customer Services. Most unhelpful & rude”

Helpful Report

Posted 2 months ago

“They restricted my account. Only because I made a offer eBay didn't like. I was not low balling the seller. I owned the item similar to what the seller was auctioning. Stupid.”

Helpful Report

Posted 2 months ago

“If you think of selling something, better stay away.I've been charged for cancelling an order that the buyer asked me to.. Totally unfair and they don't even bother anymore to answer to your complaint.”

Helpful Report

Posted 2 months ago

Ebay is rated 3.1 based on 4,154 reviews