Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,106 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nigel Devlin

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William

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Anonymous

153

Anonymous

Anonymous // 01/01/2019

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“I’ve been a loyal eBay customer for over 10 years. I shipped an item as I normally do, using an eBay label, but for some reason, the tracking never updated. As a result, the buyer canceled the order, and I was left with no item and no payment. Now, over a month later, the tracking finally shows the item was delivered — but it's too late. When I contacted eBay support, I was told it was somehow my fault, even though the item was shipped on time. Clearly, this was an issue with the tracking system, not with me. To make matters worse, I was advised to contact the buyer directly and send them a PayPal invoice. That’s completely unreasonable. I paid for the label through eBay, followed the process, and now I’m expected to chase the buyer down to recover my loss?”

Helpful Report

Posted 2 days ago

“Will never use again. Seller didn’t post item. Raised a case with eBay for my refund, told to wait until 9th, on the 9th I was told to wait until 11th, on the 11th (today) I’m being told to wait until the 15th. Since raising the case the seller has been given negative feedback from another buyer who was not sent the items they paid for, so the seller clearly has either no intention of posting, no access to their account or could even have passed away, who knows. Customer services are absolutely useless, they literally just type prompts from a pre-written script, absolute joke. I’ve sold on eBay for over 7 years, I will NEVER buy from it again!”

Helpful Report

Posted 1 week ago

“I’m really disappointed with my experience on eBay. I didn’t receive any customer service when I needed help with an issue, and the whole situation felt very poorly managed. It was impossible to reach anyone for support, and I felt like no one cared about resolving my problem. I expected better from such a big platform.”

Helpful Report

Posted 1 week ago

“Delivered to wrong address,royal mail tracking clearly shows delivered elsewhere.opened a case with eBay who stated "it was delivered" ? Delivery co-ordinates show property some 80 yards away . There is no eBay guarantee ,they side with the seller,despite obvious proof . Won't be using eBay again.”

Helpful Report

Posted 2 weeks ago

“I have tried repeatedly to understand their complex, bureaucratic website . So far it has prevented me from refunding a buyer.”

Helpful Report

Posted 3 weeks ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“I’m truly thankful I found the team in my bio. They handled my investment fraud case with professionalism, urgency, and care. From the first day, they offered clear direction and gave me the right tools to move forward. Their unwavering support helped me recover my lost funds. I wouldn’t hesitate to refer them to anyone in need.”

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Posted 1 month ago

“TheresachinRecovery INC amazing Lifesaver”

Helpful Report

Posted 1 month ago

“SCAMMERS have no say FRAUD SHIELD RECOVERY INC got you”

Helpful Report

Posted 1 month ago

“did not receive item ordered. spoke with customer service and they told me to contact USPS for information. Called back ebays customer service and told them usps said the size of package taken by carrier was too small to contain what I ordered and their employees would never photo a delivery package at my front door. Called back ebay service and told them usps said this delivery was a con from sender. Customer service said she would not contact usps to confirm this and was very dismissive of my statements, even though postal worker was willing to confirm what had happened.”

Helpful Report

Posted 1 month ago

“eBay has always been, and still is, a pretty low-quality online marketplace because they can’t seem to keep their services professional. Yes, most transactions do conclude successfully, but that is often more by luck than design. In my experience, whenever I encounter an issue with a transaction, eBay either does nothing or very little to help. Their so-called protection services are practically non-existent, and they often artificially inflate participant reputations by boosting positive feedback while downplaying negative ones. Overall, there are simply too many issues with their services. Reputable merchants and buyers do exist on the platform, of course, but for the average person, it’s a total hit-or-miss experience.”

Helpful Report

Posted 1 month ago

“They’re scammers. Get your funds back gmail in my bio”

Helpful Report

Posted 2 months ago

“I ordered a remote for my Audi S5 from Vash Key Fobs. I paid $40 including shipping and I never received. I asked eBay for help and they closed out the case with no assistance at all.”

Helpful Report

Posted 3 months ago

“Lost money to a crypto scam? Contact recovery team now at Francis*Olivia*7*71*@*gmail.*com to start your full refund process”

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Posted 3 months ago

“Review Title: eBay Withholds Payment for Successful Sales — Unacceptable! Review: I sold four iPhone 13s through eBay, all successfully delivered with satisfied customers. Despite this, eBay has refused to release my payment of $800. I provided all tracking information and proof of delivery, yet they continue to withhold my money without a valid explanation. Customer service has been unhelpful, offering no resolution. This experience has damaged my trust in eBay as a platform for selling. Sellers beware — even if you follow all the rules, you might not get paid!”

Helpful Report

Posted 3 months ago

“After being scammed by this broker , I found out about Sup*reme*asset*7**@**gm*ail.**com and they recovered my funds back.”

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Posted 4 months ago

“Ebay are criminal fraud and a stalker. Be warned! Stay away!”

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Posted 4 months ago

“Ebay.com is still a good online platform. But you have to be very very cautios in order to not be cheated by dishonest stores.”

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Posted 5 months ago

“eBay used to be a good company 20 years ago. No more. The fees are now more than 20%. eBay escrowed by funds for no explainable reason. The complexity has become insane and getting actual assistance for help is not going to happen. I will never use again.”

Helpful Report

Posted 5 months ago

Ebay is rated 3.1 based on 4,106 reviews