Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,121 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,121 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sanders

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed by how attentive and professional they were. Every concern I had was addressed quickly, showing how much they value their customers.”

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Posted 1 day ago

“Always supportive and helpful with technical support and solutions”

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Posted 1 week ago

“I recently bought three items (sewing patterns) from a seller. The shipping costs for each item were added together and I was charged nearly $60 to ship three sewing patterns. This is egregious and outrageous. I asked the seller if he could give a partial credit because the shipping should have been significantly less. He tried and said he couldn't because the items were shipped through eBay's International Shipping system and the charges were set. I contacted customer service to see if they could help, and the agent kept me on the phone for an hour talking alot but saying nothing of substance, and I finally put it to him and asked if he had a solution and he didn't. Nice! After wasting an hour of my time. He said he would send a message to his colleagues to see if they could help, and someone should come back to me in a day or two. That was about a week ago and nobody has contacted me. In addition, since the beginning of this year, eBay began adding VAT on all purchases at checkout. I have no issues with this, but it appears that the customs authorities in my country are not being informed because I have received additional invoices from customs charging me VAT and fees on nearly every purchase I've made with eBay this year. I have taken the matter up with eBay and they have refunded me for the double payments, but I've told them they need to coordinate with Customs and get their act together so we aren't forced to pay VAT twice for the same purchase and then have to waste time requesting reimbursements for the overpayments. I've been an eBay member for 26 years and I think I've reached the end. UPDATE: I finally got a response from eBay's customer service today. I had exchanges with three different people who all basically repeated the same thing: they listed a few possible reasons why my three items weren't combined into one shipment (I got one packet with two items and a second one with the third item) despite my putting them in the cart and checking out at the same time. NONE of those reasons were applicable to this purchase. Listing irrelevant possibilities without specifics is meaningless because such vagaries allow eBay to justify its actions without any accountability. And they repeated that they don't give refunds for shipping. The International shipping center can set whatever extortionate prices they wish to ship items without rhyme or reason. Is it any wonder sellers and buyers are leaving eBay in droves?”

Helpful Report

Posted 1 week ago

“Horrible, I sold some items paid thier fees and was permanently banned and my account was closed for requesting my payment from my phone which was not registered to my ebay account. They said I needed to pay additional fees not listed on my sales, so I follow the link to pay thier ransom, guess what I have an owed balance of zero. eBay can take a long walk of a short pier!!!!”

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Posted 1 week ago

“Withdrawal action completed smoothly.”

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Posted 2 weeks ago

“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”

Ebay 1 star review on 30th September 2025

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Posted 2 weeks ago

“Thank God”

Ebay 1 star review on 27th September 2025

Helpful Report

Posted 2 weeks ago

“Terrible platform for sellers. I am a Top Rated Seller 4000+ with 100% positive reviews, been selling 13 years. Recently they have been rewarding a lot of fraudulent claims by consumers. For example, a customer took a photo of an old damaged product that was not at all what we shipped. eBay immediately refunded without the product even being shipped back so we could examine it! Guilty with no chance of proving that we did exactly as we have done for 13 years - shipping new products and serving customers well. eBay treats its sellers HORRIBLY. They are evil idiots that care nothing for their honest sellers. After 13 years of a great record on eBay, I realize those have been wasted years on a greedy platform with stupid high fees that keep climbing and no value in me as a seller. Good riddance, Evil eBay!”

Helpful Report

Posted 3 weeks ago

“I had such bad experience with eBay they didn’t protect me . I bought item and returned the seller lied about not receiving his shipment I have the proof. I sent it to eBay customer service they close the case and never refund my money.”

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Posted 3 weeks ago

“My funds came back in full—completely secure process.”

Ebay 1 star review on 15th September 2025

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Posted 1 month ago

“From Stress to Relief — Alpha Recovery Firm Came Through!”

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Posted 1 month ago

“FRAUD FRAUD FRAUD, use Ebay at your own risk, you will get ripped off, and ebay will allow it. there is no remedy to get your money back except to take the law into your own hands. their so called money back guarantee hasnt shown me anything, not a dollar. Customer service (if thats what you want to call it) does nothing for you but screen calls, lie right to you on the phone, take an hour to get you to a supervisor, that disrespects you and reads the same stuff off a card over and over and over again.”

Helpful Report

Posted 1 month ago

“Ebays platform is full of false advertisement, false reviews, and fraud. I wouldn’t use bypass this company. Their days are numbered, a huge lawsuit is in the making to shut their lights off.”

Helpful Report

Posted 1 month ago

“Ebay is certainly no longer a possible avenue to find old parts and pieces ! You have a bid which is accepted by the seller and then ebay changes my bid to add 25% on my bid as the amount I have to pay ?The shipping costs are double the amount you can find if you have a look on the internet ?? Remember , customs and other costs are not included , so what are the over the top shipping costs for ? The exchange rate is the worst rate for the buyer , surely considering the amounts of money tranferred , a better deal can be made ?? Customer service is non-existing and gives generic answers , certainly does not have any idea what you are asking for or what the reasons are you are contacting them ! For me it is Goodbye Ebay , the end is near !! Ebay just do not care .”

Helpful Report

Posted 1 month ago

“Someone purchased an item that I had already sold over a year ago and I guess I never removed from EBay. I start getting messages from EBay but assumed it was a scammer as I hadn't used EBay for over a year. I start getting daily phone calls from EBay about a bill. Finally I answered a phone call and spoke to someone and I finally figured out what happened. EBay wanted me to pay them $17.40 for not taking down my ad. I said Id think about it. That's when a daily phone call would come from a phone number that said 'EBAY', and it would ring and then hang up when I answered. It worked because I finally paid the $17.40 just to stop the harassment. Not very professional on EBay's part.”

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Posted 2 months ago

“I’ve been a loyal eBay customer for over 10 years. I shipped an item as I normally do, using an eBay label, but for some reason, the tracking never updated. As a result, the buyer canceled the order, and I was left with no item and no payment. Now, over a month later, the tracking finally shows the item was delivered — but it's too late. When I contacted eBay support, I was told it was somehow my fault, even though the item was shipped on time. Clearly, this was an issue with the tracking system, not with me. To make matters worse, I was advised to contact the buyer directly and send them a PayPal invoice. That’s completely unreasonable. I paid for the label through eBay, followed the process, and now I’m expected to chase the buyer down to recover my loss?”

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Posted 3 months ago

“Will never use again. Seller didn’t post item. Raised a case with eBay for my refund, told to wait until 9th, on the 9th I was told to wait until 11th, on the 11th (today) I’m being told to wait until the 15th. Since raising the case the seller has been given negative feedback from another buyer who was not sent the items they paid for, so the seller clearly has either no intention of posting, no access to their account or could even have passed away, who knows. Customer services are absolutely useless, they literally just type prompts from a pre-written script, absolute joke. I’ve sold on eBay for over 7 years, I will NEVER buy from it again!”

Helpful Report

Posted 3 months ago

“I’m really disappointed with my experience on eBay. I didn’t receive any customer service when I needed help with an issue, and the whole situation felt very poorly managed. It was impossible to reach anyone for support, and I felt like no one cared about resolving my problem. I expected better from such a big platform.”

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Posted 3 months ago

“Delivered to wrong address,royal mail tracking clearly shows delivered elsewhere.opened a case with eBay who stated "it was delivered" ? Delivery co-ordinates show property some 80 yards away . There is no eBay guarantee ,they side with the seller,despite obvious proof . Won't be using eBay again.”

Helpful Report

Posted 3 months ago

“I have tried repeatedly to understand their complex, bureaucratic website . So far it has prevented me from refunding a buyer.”

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Posted 3 months ago

Ebay is rated 3.1 based on 4,121 reviews