Ebay Reviews

Name: Ebay
Rating: 3.12

3.1 Rating 4,017 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,017 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sellers get good neutral or bad feedback, where else can you see the character of the people you deal with?”

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Posted 1 week ago

“Mostly a good experience with some bargains to be had, but do your homework before buying.”

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Posted 1 year ago

“Do not put your business in this companies hands. We have had more damage done to our business by ebay than any other factor. Mostly this is due to incorrect demotion of our account from Top Rated. In each instance it was eBay's mistake but it took us weeks to months to get the issue fixed all while our search listings were demoted, higher fees, EBAY CUSTOMER SERVICE+1 (805) 41O 5O4O EBAY PHONE NUMBER+1 (805) 41O 5O4O EBAY HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O EBAY CUSTOMER SERVICE+1 (805) 41O 5O4O EBAY PHONE NUMBER+1 (805) 41O 5O4O EBAY HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O and when top rated they allow sellers to send you broken used items and take away your ability to do anything! So their mistakes have cost of dearly financially and emotionally as when your business suffers so badly from something you did not do it can be very stressful.”

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Posted 1 year ago

“I had been a buyer since 2012 , I decided not to buying anything from eBay any longer, the problem was the phantom sellers who listed item but withdraw or cancelled their listing after they received my payment. At the end, eBay did nothing but told the buyer that you can not get refunds until you return the item which was never shipped.”

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Posted 2 years ago

“Great and reliable place to sell and buy”

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Posted 2 years ago

“I only look at history stuff, but don’t you think 200 bucks for a us airborne jacket is expensive, most of the historic stuff has original in the name but I know 99% most of the stuff is replicated stuff”

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Posted 3 years ago

“Loads of good bargains. 10% cut of sales is a lot though especially when PayPal also take a cut”

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Posted 3 years ago

“This is a very good online shopping service. You can easily buy a product with great discounts and offers. Easy to buy and return policy. The product is original and is in good condition. Packing of the products is very Attractive. There are many options For purchasing available.”

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Posted 3 years ago

“I rarely go out of my way to give customer service representation other than on their own website, but people should know the ebay customer service definitely strives to fix issues in a fair and just manner. They don't get a full 5 stars because sometimes the CS rep you get doesn't listen to your issue fully, overlooking the main problem, and they protect the buyer over the seller even if sometimes the situation dictates a even field of business - that being said if you continue to respond to poor service, you'll eventually reach someone who likely understands your situation and wants to fix it. I have had some situations where they were unable to fix the issue due to how the ebay SYSTEM functions, and I do believe a human should be able to override automatic system decisions (because sometimes they say they can't do anything due to the policy in place and seller/buyer lack of response to auto messages) but that more so has a problem to do with policy and not customer service. This is strictly a review that over the past year with multiple hiccups with buyers, ebay customer service seemed to TRY to solve every issue as best possible, even if you have to continue giving them a little push and explain cleanly what resolution you need and why. Ebay is still a good platform to do business on and is definitely working to improve protection to both buyers and sellers.”

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Posted 3 years ago

“Ebay I want to informe that when delivery comes from FedEx I always have problems at my house!Packages have been missing!! I have a big sign on my front door that says:Please leave all packages in the back door! Thank you! And Mailman and UPS do follow these instructions! Even Amazon follows instructions and even sends a picture when and where the package was left in the back door! Please advise sellers to discontinue to use FedEx because they don't even respond on the claims! Thank you”

Helpful Report

Posted 3 years ago

“I’ve been ordering on eBay for over 6 years & I’ve for the most part not had any complaints but there has been a few incidents I can count on one hand where my item was sent to the wrong address or my item wasn’t authentic it was a Michael Kors iPhone case it was really a plain iPhone case with the MK logo and design put on the back of the case . I asked the seller before buying is it authentic they replied it’s 100% authentic.... but I did receive my money back for all incidents but they do put up a fight and try to definitely avoid giving you your refund but I always win . I trust Amazon more especially because they have more customer reviews and photos on the items compared to EBay.”

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Posted 4 years ago

“Slow delivery but fast response from customer service team.”

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Posted 4 years ago

“Very good all round sales team”

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Posted 5 years ago

“Always help full good business.”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Good selection and prices. Shop with confidence with their guarantee and most purchases and prices include delivery which is means the price shown is the price you pay.”

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Posted 5 years ago

“I have been a customer with eBay for about 8 or more years and seen many changes, I wish I could give 5 star but feel they lack one thing. Until now I have always felt l00% safe buying, every now and then not to aften an item one orders never arrives, there is many of reasons for this maybe sender never sent or lost in post, however until now if item as never arrived and I opened a case eBay as always ruled in my favour, but this time they never because sender sent tracking information. Delivery company said they delivered the item so now me the buyer is responsible for the delivery of an item? Where is my buyers protection? I had to apeal the result from eBay to get somewhere, I give eBay 4 star because of past services but if this was my first experience with eBay I would be very dissapointed. I always thought the law was simple that a seller is responsible for the package they send, if buyer doesn't recieve package they are the ones who can make claims against their delivery company. Sadly this experience as left me with doubt qustioning am I really protected buying off eBay. The seller when I told him I hadn't recieved package was very unhelpful and unconcerned, but did eBay look into this properly? Sadly a service i am not used to from eBay.”

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Posted 5 years ago

“Good service , cheap , fast service”

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Posted 5 years ago

“Everything came as I order and in perfect conditions. Could have arrived a bit earlier..”

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Posted 5 years ago

“Nice price. Fast delivery”

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Posted 5 years ago

Ebay is rated 3.1 based on 4,017 reviews