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Ebay Reviews

3.1 Rating 4,017 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

3.1

Based on 4,017 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 5 star review on 13th April 2024

Ebay 1 star review on 11th April 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 11th March 2024

Ebay 1 star review on 9th March 2024

Ebay 1 star review on 12th February 2024

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Update - after speaking to an Ebay rep they refunded the fee for cancelling the auction. I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed. They did not tell me that all I had to do is go to 'site map' at the bottom of the page and chose cancel bids and then cancel the auction and redo it. No fee for that. Since I asked for advice from Ebay, had the message they sent, and the only advice given made sure I paid a fee, I was refunded. Really not appropriate behavior from staff. I did complain that for a tech driven company their website is very confusing and hard to find things. If sitemap is where you can see everything it should be under MyEBAY dropdown.”

Ebay 3 star review on 26th February 2023

Posted 1 year ago

“ebay,sent email £1 selling fees,i thought i would sell two items,got charged £323.30,,dont trust ebay emails anymore,,and email were 100% ebay not scam”

Posted 1 year ago

“Most eBay sellers are quick to dispatch my items and don't just take my money but there's always going to be scammers in eBay who just take your money then accuse you of not paying for it even of you have proof you paid for it and i had to contact eBay and my bank to get a refund.”

Posted 1 year ago

“Not happy when searching for something. In search bar i entered: preowned diamond ring. then clicked 'Fine Jewelry'. My results and pages and pages of -GOLD OVER or listed as Diamond, but the full description is -Diamond Simulated. This is bull, no matter how you try to narrow your search you get pages of FAKE at high prices.”

Posted 2 years ago

“It never seems to fail and even after 18 yrs if you search and know it never matters how specific your request is, 300 other items show up which mean you have to make sure the one word that changes the whole search is not purchased. I’m thinking of not purchasing especially when the greedy sellers do not accept returns, even if the item is as simple as a drapery panel. If the search doesn’t mention blackout curtain then why is blackout curtain coming up??? Also it may not be in the descript title, but there are times it’s in the description, which means one needs to read and go through 300 items to make sure you don’t purchase the wrong item, especially if NO RETURNS ACCEPTED. If purchase arrives and you simply are not happy with the monitor photos, you are stuck with the purchase. I highly recommend and have learned to nix the sellers who do not accept returns.”

Posted 2 years ago

“Ebay has a lot of products that Amazon does not carry. Ebay‘s price is comparable to Amazon. Ebay protects its customers especially if you go through PayPal. - Ebay leaves the shipping up to the seller, which is absolutely horrible and not accountable. The worst part about Ebay which is pretty serious is the shipping it’s terrible. Amazon for some reason you can get it the next day or two days at most. I’ve been waiting for a piece of plastic it’s been 10 days. They’ve got to do better. And it’s impossible to get a hold of anybody at Ebay.I consider myself a good customer of Ebay but they would be able to judge that better than myself. I pray they get their sellers to ship things out quicker.”

Posted 2 years ago

“I haven't received an item , and didn't get much help from ebay to resolve it. I m done with ebay!”

Posted 3 years ago

“I had a few minor problems but they were resolved. But due to a new seller's policy. You are required to allow Ebay access to a personal bank account. With identity theives. I don't want anyone having direct access to any account of mine.”

Posted 3 years ago

“I have found a lot things I was looking for on eBay. The prices are very reasonable. The vendors are nice. They will work with you. The only minus is when the price is great the shipping cost is very high. I would like to have more vendors who offer free shipping.”

Posted 3 years ago

“I purchase the item through eBay they said it was delivered I never received it I told them they said that it was mailed to me on the mailbox so I'm just out of $160 I still have to reorder what I ordered”

Posted 3 years ago

“This site is okay if you are the buyer but if you're trying to sell stuff you may end up very sad. There are many hidden fees and they will take a good amount of your profit if you sell. NEWSFLASH.. Even if you DON'T sell, Ebay will nickle and dime the mess out of you!! Be very converned about the extra charges. And PayPal will finish the job Ebay starts on you.”

Posted 4 years ago

“Most sellers are good. Some are dishonest and take your money with paypal and don't deliver your purchase. Ebay need to weed them out permanently.”

Posted 4 years ago

“I use Ebay often but they are allowing the sale of n95 mask on their site from sellers that are ridiculous price gauging it's somewhat their fault.”

Posted 4 years ago

“Hit and miss with sellers. Pays your money and takes a chance”

Posted 4 years ago

“I’ve had good & bad things with EBay I’ve found now you sell genuine item people expect refund because it doesn’t fit Or not to pay postage on a dress worth £60 they pay £10 for what do they expect wish I had taken it to the charity shop. Get more respect I have brought some lovely things & cheap books off here”

Posted 4 years ago

“Why I can’t put negative feedback after a few days from my purchase if it is a qualified buyer”

Posted 4 years ago

“I will buy from EBay ..but I won't sell with them....the fees are outrageous.... and they hold the pay on your first sale for 21 days.”

Posted 4 years ago

“Changed a lot recently and customer protection is lacking now. Approved sellers seem to be able to do what they want with no real comeback from dissatisfied customers. Obviously they create a lot of revenue for ebay so Joe blogs customers get no help from ebay anymore to resolve issues”

Posted 5 years ago

“Told my order was going to be delivered to sainsburys on the 19th which was 3 working days. And guess what?.... Hasn't arrived yet. This happens all the time although its the sellers not ebay themselves.”

Posted 5 years ago

“Not really happy. I was unsure as to whether may shipment was reallt being processed. I had about a week untill the delivery date. I would have appreciated it if they sent me a mail 2 or 3 days after to tell me what the status of my shipment was. I did get the item but it was a day after the said date and i really needed it the day before it arrived.”

Posted 5 years ago

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Ebay is rated 3.1 based on 4,017 reviews