Ebay Reviews

Name: Ebay
Rating: 3.12

3.1 Rating 4,021 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,021 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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136

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good to many charges.”

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Posted 5 years ago

“It is ok k to buy but need to time to shop around.”

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Posted 5 years ago

“Although I ordered a case specifically for my phone the lock button and volume control are unusable with the case on. The stand is pretty useful and the case seems to do it's job. I'll only truly know when I drop it but I'm convinced it will help.”

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Posted 5 years ago

“cheaper option.”

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Posted 5 years ago

“just average long time for delivery”

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Posted 5 years ago

“varied goods customer protection.”

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Posted 5 years ago

“they have lots of stuff, and I've bought some of it”

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Posted 5 years ago

“By giving a platform for ordinary people to buy just about anything at a reasonable price”

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Posted 5 years ago

“item did not arrive within 48 hours as per the delivery advice. However, by the time the item arrived on the 5th day I had already complained and the seller offered to send a replacement.”

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Posted 5 years ago

“Quick delivery but that's pretty much it”

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Posted 5 years ago

“Not everything on here is cheap make sure you do your research first.”

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Posted 5 years ago

“eBay used to be exceptional but there's been a distinct change over the last two years. It's only during this period that it's been necessary to call them - it's surprising how little can now be resolved vie email. Unfortunately on the occasions I've had to call the contact centre it's been the usual cliché of agents unable to understand English very well let alone your query. In my opinion they've campaigned solely for greater buyer numbers and left sellers out in the cold.”

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Posted 6 years ago

“The delivery time and service wasn't bad but a couple of the products I ordered weren't as expected. None of which was shown or explained in the description of the item”

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Posted 6 years ago

“Prices were the best at the time. Didn't like shipping”

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Posted 6 years ago

“they are not very good with customer complaints and don't seem to care”

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Posted 6 years ago

“I've been buying & a little selling on ebay for many years. I like the transparency & choice from where you buy. But recently I've noticed some sellers have found their way round this. I don't like clothing from China.. It is often poor quality /sizing & in effect counterfeit. So I always use the UK only option. However a few recent purchases I've made are clearly from China (written content, labels etc) and are of this poor quality. The images posted on the listing are not a true representation smart of what is actually despatched. That are grossly under sized and of really poor quality. I assume these are garments made in China then imported to & distributed from UK bases to make it seem like UK goods. Several times that I've requested returns for such rubbish rather than throw good money away, the seller will try to strike a bargain in offering a partial refund & not bother sending the grament back. Surely this proves the mass produced rubbish that even they don't want back. I guess the proof is in the price & I must be wary of cheap offers & steer clear in future. But I wish ebay could find a way to stop this fraud. I suppose the only way would be to have a"British /euro made " option.”

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Posted 6 years ago

“The old Ebay was great but since they keep changing their format it can be a nightmare to use some days as all you get is " sorry we can`t do that now ,please try again later" or the screen keeps jumping back to page one of your summary or viewing your recent purchases.Stop playing with your website it is ruining the Ebay experience.”

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Posted 6 years ago

“The item was I was after was offered to me for a good price”

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Posted 6 years ago

“Ok but from this site has been the best”

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Posted 6 years ago

“Ok but from this site has been the best”

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Posted 6 years ago

Ebay is rated 3.1 based on 4,021 reviews