eBay used to be exceptional but there's been a distinct change over the last two years. It's only during this period that it's been necessary to call them - it's surprising how little can now be resolved vie email. Unfortunately on the occasions I've had to call the contact centre it's been the usual cliché of agents unable to understand English very well let alone your query. In my opinion they've campaigned solely for greater buyer numbers and left sellers out in the cold.
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