Ebay Reviews

Name: Ebay
Rating: 3.05

3.1 Rating 4,185 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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Cheryl

Danny

Ebay 1 star review on 11th September 2025

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156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No protection for the seller's. Way too risky to sell on their website. First item I sold i got scammed. I sold the customer a brand new item and they send back an item that was defective. Absolutely not the same item I sold them. Closing my account for good. Too many scavengers roaming the website with a wrapsheet of fake review. Seller beware!”

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Posted 5 hours ago

“This is dishonest company Always trying to find ways how to place charges to sellers, They don’t care about sellers And when you complain, they have AI to deal with you It’s unfair and unjust company. I’m about to close my account. I’ve been with them for more than 20 years.”

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Posted 1 day ago

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Posted 1 day ago

“Absolutely the worst marketplace platform out there predatory fees super high they don't they sell your things for cheap and then had a nerve to try to bill you because there rules don't make sense are clearly stated 2026 should be able to know exactly what you're being charged in real time”

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Posted 4 days ago

“Ebay has sellers there who are selling items that are not graded correctly. For example, I have experience coins that are listed as Gem Bu arrive to me in XF condition. Plus, they have been polished (clean) to mislead the buyer. Another area where the buyer gets the shaft are those ebay envelopes. There is no way the post office can track them. A number of times, I have seen where ebay reported an item has been delivered but the buyer reported they have not. I had a situation happen to me just the other day. I purchased a coin graded by PCGS. It's encapsulated in plastic 3/8 inches thick. The seller had the coin in a bubble mailer. He only taped a label showing postage paid of $1.36 for an envelope first class. The package was too thick to go through the machine. Therefore, it was marked as a package and the shipping cost came to $8.80. The additional cost was paid by the buyer. Did ebay correct the extra cost to the buyer - NO. The seller - Michael Young of Franklin - North Carolina refused to give an refund to the seller. So, if you buy from ebay and see free shipping and the item is graded by PCGS or NGC - you will end up paying a postage due from the USPS. Ebay is aware of the problems with these envelopes but has declined to correct or take action towards fixing the problems. That is why I gave ONE STAR.”

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Posted 1 week ago

“My experience with eBay customer support has been appalling: numerous replies, but no resolution and no specific explanation justifying what happened. I am a buyer based in Spain. I bought two pairs of Onitsuka Tiger Mexico 66 SD from the Japanese seller NR Shop Tokyo (nrshop_tokyo), whose listings offered free returns. They were a gift, but the sizing was unsuitable. I returned them unused; I had not even opened one of the shoeboxes. I used the return labels and courier provided. The original shipment had arrived without a second rigid outer box to protect the shoeboxes. After receiving the returns, the seller deducted exactly 50% of each pair's item subtotal: USD 84.50 out of USD 169. Across both orders, EUR 186.22 remains unreimbursed. The seller claimed the items were returned in a different condition, but their photographs show damage to the shoeboxes and deformed outer packaging. They do not show the shoes or establish that the shoes were worn or damaged. In my view, the packaging damage shown does not justify losing half the value of the products. I contacted the seller through eBay several times and, as of this review, have received no response. The partial refunds were notified before a close relative was hospitalised. During a substantial part of the deadline for challenging the deductions, I was accompanying that relative in hospital following complications from surgery, and I did not notice the deductions in time. I have never concealed missing the deadline. I requested a manual review and a justified exception, offering supporting documentation. eBay's replies have repeatedly stated that the deadline was sufficient, the cases were closed, and the system would not allow them to be reopened. They also said they could not physically inspect the items. However, I have received no individualised explanation assessing the seller's photographs against the deductions, or a specific explanation of why my circumstances did not warrant an exception. After I explained the hospitalisation, I was told, in a reply translated from Spanish: "In future, make sure you contact us within the stated deadline." I found this condescending and lacking in empathy. It was equally frustrating to read that they trusted they had fully resolved my enquiry when the problem remained unresolved. eBay's own guidance links refund deductions to the item's loss of value. In my view, a generic claim that an item was returned in a different condition is not an adequate explanation for applying the maximum deduction. Errors on contact pages and difficulties replying through eBay Messages added further obstacles to seeking help. I have submitted a complaint against eBay to the European Consumer Centre in Spain and requested assistance regarding the Japanese seller. These are pending steps, not decisions in my favour. I have retained the invoices, refund records, photographs and correspondence. My one-star rating is for eBay's handling of this matter: not because nobody replied, but because those replies provided no effective help in resolving a deduction I consider disproportionate. In my case, eBay has left the seller's decision intact without providing a substantive answer about the evidence. This has destroyed my confidence in its buyer protection. I cannot recommend eBay to anyone expecting a careful review and humane treatment when something goes wrong.”

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Posted 2 weeks ago

“Another bad experience, I'm dymping ebaiy and moving on to "Depop," far better selection and higher standards!”

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Posted 2 weeks ago

“Worst company on the planet, in my experience I’ve seen a massive amounts of fraud, theft, and false advertisement going on here. If you leave a negative review and a seller verbally abuses you for it, and you turn them into eBay, they say it’s ok. So abuse of their customers is ok with this company, complaints go nowhere, but god forbid you say “damn” and all of a sudden you are being inappropriate. I’ll never use eBay again, I didn’t sign on for horrible business practices or abuse, so use eBay at your own risk, but understand they have fell off, went from one of the best to absolutely the worst company. Customer service is in India or something and they have a hard time doing basic tasks. My average time to get anything done with eBay is 2 days, simple tasks are real hard for their incompetent customer service agents. They are rude, throw racial slurs if you don’t agree and eBay does nothing. So to eBay as a whole, I hope everyone of you end up in hell. With that being said Amazon here I come!!!!”

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Posted 3 weeks ago

“I won this ring in an auction, and the seller listed it as 0.27 carat. The appraisal they had done before listing it. I can also see that the diamond is quite substantial. However, eBay stated that, judging by the photos, it is not 0.27 carats. Because the ring band is large(size 9.75), trying to gauge the size from eBay photos alone leads to errors. Wedding rings like this sell for over $1000 on eBay. I just list it 699. I paid a premium for it. I sent it to the address of the GIA that top-tier jewelry grading company( the buyer address). The buyer was a jewelry appraisal expert. This is absolutely ridiculous. He bought a cheap wedding ring. You’re actually forcing me to give him a refund”

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Posted 1 month ago

“I sincerely appreciate all your assistance throughout the entire process. Your support, prompt responses, and clear communication made everything much smoother and easier for me. It was a pleasure working with you, and I truly hope we have the opportunity to collaborate again in the future.”

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Posted 2 months ago

“I HAD high faith when it comes to shopping on EBay, since I have been a member back in 2006. The biggest purchases I made on EBay were three separate cars. That faith was RECENTLY SHATTERED WHEN EBay failed to protect me as a buyer. Ebay made me pay for something that I have never received. The tracking number provided for me wasn’t even intended for me. I had confirmed with FedEx, and I was told that shipping name and address are not even mine. As a result, I was not allowed to file for a claim for a lost package. Ebay rejected my appeal, and made a final decision that I will be chargeD for the item because the tracking shows it was delivered. Thanks EBay for helping me realize that you are not the same anymore!”

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Posted 2 months ago

“So on July 1st I put some basketball up for auction and the buyer when they won accidently selected local pick up. Now I live in WV and they live in Texas so for 6 days I tried to contact the person about the delivery. They finally responded with "are you going to ship my stuff". They realized that they made a mistake with the local pick up so, I got their adress shipped it out with a tracking number that I provided them with. Well it took 5 days to be delivered and between that time I asked EBAY if they could switch it out of local delivery on their end so I can get paid. Ofcourse they told me no and that once customer received the item they could give me a 6 digit code so I can get paid. Well I also at that time gave EBAY the tracking number to the package and tried messaging the customer if they could give me the 6 digit code. The item was delivered I got paid so everything is all good right. WRONG!!! The customer told EBAY that the item was NOT delivered so EBAY set up a so called investigation into the matter but, in less then 24 hours they sided with the customer. I gat an email about their decision so I fought it and sent EBAY the tracking number a 3rd time. Well they came back with that I still owe and no tracking number was provided. So thank you EBAY for nothing I will not buy/sell thier ever again and if the total that I am being charged with was worth a lawyer I would sue but less then $200 ain't worth it.”

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Posted 2 months ago

“Poor selling and buying platform. I have been taken advantage of both as a buyer and seller. No human seems to be involved. Amazon is much better.”

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Posted 3 months ago

“I was charge £26.70 for buyer protection, they do not charge this when buying cars on ebay, but when you buy a motor vehicle trailer you get charged this even when you go and pick it up like you do cars so what’s the difference, it isn’t like it’s getting posted and there’s a chance of it getting lost”

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Posted 3 months ago

“Literally, just stole my money from selling my own items and customer services closed the case without adequate explanation or reason. I will have to go through Financial ombudsman to try to get them penalised and get my money back. Very unethical and low quality behaviour. Better to use Etsy or Vintage or Amazon”

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Posted 4 months ago

“I BOUGHT AN ITEM THOUGH E-BAY FOR $106.88 AND NEVER RECEIVED THE ITEM. I E-MAILED EBAY SEVERAL TIMES TO HELP ME GET MY MONEY BACK, WITH NO RESPONSE BACK FROM EBAY. THEN I UNSUBSCRIBED MY E-MAIL ADDRESS FROM EBAY, AND I LET EBAY KNOW TO NEVER E-MAIL ME AGAIN--NO EXCEPTIONS.”

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Posted 4 months ago

“constant verifications”

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Posted 4 months ago

“scammers. I won the auction and sold the item on ebay to the lowest bidder. thieves”

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Posted 4 months ago

“support antwortet nie, egal welcher sachverhalt, egal wie schwerwiegend. man verlässt sich rein auf den ruf der seite, da reviews wie diese sowieso nichts bezwecken”

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Posted 4 months ago

“Absolute scandalous company... repeatedly assisted scammers targeting me despite claiming next time it would not happen etc...put me In £113 debt because of it..and then eBay blocked me of account! Seriously, save yourself the headaches and avoid these lot!”

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Posted 4 months ago

Ebay is rated 3.1 based on 4,185 reviews