Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,140 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 11th September 2025

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“did not receive item ordered. spoke with customer service and they told me to contact USPS for information. Called back ebays customer service and told them usps said the size of package taken by carrier was too small to contain what I ordered and their employees would never photo a delivery package at my front door. Called back ebay service and told them usps said this delivery was a con from sender. Customer service said she would not contact usps to confirm this and was very dismissive of my statements, even though postal worker was willing to confirm what had happened.”

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Posted 6 months ago

“They’re scammers. Get your funds back gmail in my bio”

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Posted 7 months ago

“I ordered a remote for my Audi S5 from Vash Key Fobs. I paid $40 including shipping and I never received. I asked eBay for help and they closed out the case with no assistance at all.”

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Posted 8 months ago

“Lost money to a crypto scam? Contact recovery team now at Francis*Olivia*7*71*@*gmail.*com to start your full refund process”

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Posted 8 months ago

“Review Title: eBay Withholds Payment for Successful Sales — Unacceptable! Review: I sold four iPhone 13s through eBay, all successfully delivered with satisfied customers. Despite this, eBay has refused to release my payment of $800. I provided all tracking information and proof of delivery, yet they continue to withhold my money without a valid explanation. Customer service has been unhelpful, offering no resolution. This experience has damaged my trust in eBay as a platform for selling. Sellers beware — even if you follow all the rules, you might not get paid!”

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Posted 9 months ago

“After being scammed by this broker , I found out about Sup*reme*asset*7**@**gm*ail.**com and they recovered my funds back.”

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Posted 9 months ago

“Ebay are criminal fraud and a stalker. Be warned! Stay away!”

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Posted 9 months ago

“eBay used to be a good company 20 years ago. No more. The fees are now more than 20%. eBay escrowed by funds for no explainable reason. The complexity has become insane and getting actual assistance for help is not going to happen. I will never use again.”

Helpful Report

Posted 10 months ago

“E-bay is a host for fraudulent sellers. I have issued several instances/reports i.e. at least (6) of criminal fraudulent acts by sellers and each and every time e-bay responds by telling me that they find the seller NOT to be at fault. This response is of course a ROBOTIC response but at the same time tells me e-bays policy with respect and in contradiction to the law. E-bay evades any and all responsibility, even after proof has been issued regarding criminal fraudulent acts. Is this the AMERICAN way? I am coming to an end re my e-bay account and it's sad because I trusted e-bay, but no more. E-bay has lost it's personal connection with it's buyers and has developed a way to rid themselves of any issues or complaints/reports from buyers, the people who have been cast aside and whereas e-bay has dictated the buyers have lost their money and their concerns of sellers abuse is of no consequence and it's a dead end. E-bay's website mentions that any decision made by e-bay or it's robot can be challenged. This again is false and I have (6) examples to prove this. Even when you contact e-bay and speak to an agent, it must be an office in the Philippines where they pay peanuts to monkeys.”

Helpful Report

Posted 10 months ago

“Ebay is always looking for ways to screw sellers, find yourself a different site to use.”

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Posted 11 months ago

“I sold artwork on eBay for almost 20 years. Over the years the fees increased steadily until they were taking about 25% of each purchase. In recent months, they also started tacking on penalties for unexplained additional shipping charges that they never explained that cost $20 to $23 on every shipment. They made it hard to reach a customer service rep, but even after you talked to the reps they would promise to look into the additional shipping charges, but the conversations were rarely even acknowledged and they never responded with a resolution. They just kept taking my money. On items I sold in the $50 range, they were taking almost all of the $50 for themselves leaving nothing for me. If you are looking to sell on-line, avoid eBay. They appear to be focused on taking all of the money for themselves.”

Helpful Report

Posted 11 months ago

“I ordered a wrong sized watch band from Ebay and, because I was pleased with the item, requested to simply exchange it for the correct size. Ebay's apparently computer-generated solution was for me to reorder the item and they would reimburse me. The website Ebay directed me to for the repurchase is non-existent! Plus, Ebay could not guarantee the correct size was in fact available. Tiring of the dysfunctional robotics, I requested a refund but was refused. Never again, Ebay! I'll stay with Amazon.”

Helpful Report

Posted 11 months ago

“Never buy or sell at this platform. It has horrible customer service, high fees and they can keep your money without any explication. Just horrible.”

Helpful Report

Posted 11 months ago

“Not good company as they used to be before. I bought an item on ebay with coupon. They weren't able to confirm my order, and then they offered to ask for refund. But why? If i want an item? Customer service wasn't able to understand and explain even, why they could not confirm my order. The seller even didn't receive my order...”

Helpful Report

Posted 11 months ago

“I recently bought 2 sets of tires using eBay. When purchasing the tires I was asked to give the make, year , model and trim of each vehicle. The car tires were perfect and installed locally. eBay showed that the tires I ordered for the truck were a match however these tires weren’t the right load rating for my truck. I attempted to return them through eBay and they would only send one label, Fed-ex needed 4 labels and the cost to ship back was more than I paid for the tires. I contacted Customer Service and they refused to take any action to solve the issue and I went up one level which was the same response. I wouldn’t have purchased the tires had the information been correct. So I am stuck with the loss of the cost of the tires and no resolution or help at all from eBay. I am so disappointed with this outcome. I have since seen a commercial on TV the eBay guarantees the parts will fit. NOT TRUE! The information is wrong and they won’t do anything to help the buyer.”

Helpful Report

Posted 1 year ago

“eBay is the worst place to sell. Buyers are scamming and eBay sellers are scamming too. Being honest and trying to be a correct seller on eBay is impossible. No matter how much you pay high percentages to advertise, even if you are a top seller, eBay will screw you over, meaning your sales will decrease drastically.”

Helpful Report

Posted 1 year ago

“eBay customer service is non-existent. They speak to me like they’re the parent with all the power and control and I’m a child, when the reality is I’m 62 years old with more business acumen and customer relationship management than all their staff put together. They repeat everything I say back to me to waste time most likely because overseas staff are paid by the minute. They lock me out of my account all the time and then provide no immediate resolution. (Imagine if this was your bank). They reduce me to tears time and time again by speaking to me disaparingly. They have suppliers selling fake goods but they don’t care and don’t refund the item, impose sanctions on their supplier, or pay the consequential damage. Yet, they thank me for being a customer for 21 years. eBay, I’m delighted your loosing money; I’m delighted your customers are leaving you; and I hope you go bust because you deserve to! You’ve had the market place monopoly for far too long and taken your customers from granted. Your customer service is narcissist. Shame on you eBay.”

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Posted 1 year ago

“Ebay is the best place to sell counterfeit Louis Vuitton Leather goods. Louis Vuitton is VERO member but Ebay does not give a S**T If you have items that are from DH GATE / Ali Express and you want to sell on EBAY and fool nieve people and make money... defo place to do it”

Helpful Report

Posted 1 year ago

“Had very bad experience with few people recently which made me think is better to buy in person rather than online with eBay sellers there is no such return policy and if whatever you order does not wait they did not want to return or refund I was offered half money but it didn't come just on email no money was refunded to me it sellers from China I have gone blue in the face asking for money I ordered something for $12.99 it's not the money but I asked for it because the courier sent the parcel to another address who put my signature when I looked at the photo and the signature definitely not my signature somebody looked at the parcel and put my name signed it when I looked at the photo not my house but the seller from China refusing to give my money sending me photo of the wrong house saying there's a photo there's a signature How low can you get in this life after the seller it's not my house not my signature someone else has put my signature my name The probably take it for the Christmas time and sell it on to make money while I receive nothing from my granddaughter other sellers I've had very bad experience I buy something it doesn't fit when you want to return no return policy on email just to be sweet I can return half your money when I wait for the money I sent one email I didn't send the second email was so embarrassing it no email came with a refund Just on the email I can return half your money I think it's better to buy yourself in the shops rather than online A not is it very stressful If it does not fit you're stuck and please don't buy from sellers from China not everyone but just one or two I never got my money back from the eBay seller I even got in touch with eBay they didn't ask the seller to refund me The courier obviously sent the parcel to a different address someone put my name I mean that is criminal and also fraud someone to put my signature and I know how to sign my name is it totally different way”

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Posted 1 year ago

“No customer service at all......”

Helpful Report

Posted 1 year ago

Ebay is rated 3.1 based on 4,140 reviews