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Ebay Reviews

3.1 Rating 4,017 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

3.1

Based on 4,017 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 5 star review on 13th April 2024

Ebay 1 star review on 11th April 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 11th March 2024

Ebay 1 star review on 9th March 2024

Ebay 1 star review on 12th February 2024

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold Accordian to Buyer through EBay sent express service to buyer after paying to EBay buyer received wrong packed labeled wrongly goods went out in perfect condition came back broken . Being buyer obviously didn’t want it . Genuine mistake but now limited to payouts from eBay when it’s my goods and they keep money and fees .not use them ever again”

Posted 3 months ago

“I'm over all the BS”

Posted 8 months ago

“I think there are better places to sell than ebay after several bad experiences selling. I misplaced tracking number (my fault) on item sold and shipped via USPS, as was stated in listing, but ebay refunded it quickly after buyer claimed not received yet (it was still within time frame of estimated USPS shipping). I later found the tracking number, which confirmed the buyer had actually received the item, but ebay would not provide the sale proceeds since they had already refunded it (I'm out $100). I closed my long-held account that had 100% positive feedback after that, but probably should have kept it open and only used it for buying and never selling (too risky). I have found options for selling that seem to have less risk than ebay in terms of withholding funds or refunding unfairly: https://amasty.com/blog/10-ebay-alternatives-2023/”

Posted 9 months ago

“Ebay constantly reports items shipped when all the shipper has done is submitted a tracking number. That is intentional fraud on ebay's part. Shipped means that a shipping entity has received it. Always has, always will. Ebay admits it when it issues a refund for an item it listed as "shipped" which never subsequently got any tracking data or was ever received, which has happened for me a number of times.”

Posted 1 year ago

“This company is ridiculous. They have a platform that is confusing forcing you to do an auction and if the item you are selling is no longer available due to damage you are charged. I will not use them again to sell anything ever again. Wish I had read reviews before I got charged 67.-- for removing a listing.”

Posted 1 year ago

“I am an Ebay Canada customer, many things I bought were good, but my experience is that I bought several brand name Tissot watches for over 100 Canadian dollars, from India. I received the watches, I took them to a watchmaker for inspection and I was surprised that none of them had the original machine everyone had a MIYOKA machine, their machine had been replaced by another and they still sell it as TISSOT. recommend if you buy watches from India pay a visit to watchmaker to see if you were scammed I am sorry that Ebay has no control over this because this is called a scam”

Posted 1 year ago

“I canceld an order the day I ordered. Also emailed the seller. My order was taking and cancel that day. They shipped out the item even thought I canceld... ordered on 16 canceled on 16 they shipped out on the 18 witch if the seller read my email he would have known and not sending . As far as EBAY is concerned they said they never got any cancelation witch I did emailed the 16 basically I was told I never sent it with I sent again today with EBAY response to that ail on the 16. Seller never reads your messages and ebay claims they never got it. I sent the email again with ebay responding to my email on the same day...the 16. Now will see if they claim they never got it seller I will send back my package return receipt and ebay shame on you. Very disapointed and will NEVER deal with EBAY. Thank goodness I keep everything so I can prove . I will expect my money back when I receive and send back the package. Full refund.”

Posted 2 years ago

“Started selling on Ebay in 2001. There were NO .30 cent insertion fees and you did not have to pay 12.5% on item price plus gd shipping fees. If I buy an item at a yard sale for $5.00 and charge $10 on Ebay and charge $6.00 to ship it. I have to pay the .30 cents, $2.08 ebay takes,, $1.50 for shipping supplies (boxes are expensive), MY TOTAL PROFIT IS 1.08. YEAH, A WHOLE DOLLAR. Thinking of selling another website.”

Posted 2 years ago

“Have no customer service try to get money back from a refund they want me to go go to Google Play Store one big hassle after another should be a simple process the seller wants to give money back but eBay once again is holding it up I don't understand very frustrating absolutely no communication”

Posted 2 years ago

“I had a terrible experience as a seller. I sold an item internationally using ebay international shipping and ebay somehow put a wrong destination on the label and thus sent the item to the wrong address. Unsurprisingly, the item was never found and ebay, conveniently refunded the buyer charging my account! I called 5 times and every time it took them only a few minutes to admit that it was Ebay's fault, not the buyer nor the seller. However, they never refunded my money which is really unfair. I vowed I will never use ebay any more. This is not how companies should do business.”

Posted 2 years ago

“EBay's website for customer support got hacked and so did I”

Posted 2 years ago

“It's a bit confusing. The buckwheat pillow that I ordered was a lot smaller then I thought it would be. I am returning it. The box it came in had labels with Amazon's name...that was confusing. When I went to my orders on both Ebay and Amazon, my order wasn't listed. I paid $39+ for the pillow and they are only giving me $21+ back. Amazon does a good job of packing...here, the pillow was squashed into a very small box and a lot tape as if it was a return from someone else. I gave two stars because they make returns easy.”

Posted 2 years ago

“As a seller items cost more in fees They push the auction and say Can make more money…… yeah the item sold for a penny and look at the fees”

Ebay 2 star review on 18th June 2021

Posted 2 years ago

“We have shopped alot on eBay but are now shopping elsewhere,we had problems or bought pack of 6" nails was sent 1 nail,bought black plastic sheeting j Knox ,was sent pale grey ,little or no help from eBay,bought 2 items ,sent only 1 ,seller did not respond ,eventually got refund after long time,bought plants arrived very poor,bought seeds ,was sent sometimes just 3 seeds,some seeds supposed be viola ,but when germinated where oil seed rape,& cosmos ,supposed to be rare orchid. So we have had enough and now lockdown has ended will shop in town, postag e for items is far too expensive,we have been good eBay shoppers but have lost confidence. Still waiting for wall poster it's taken over M nth still haven't got it,we have contacted eBay in past with little help.”

Posted 3 years ago

“Only bought an item once and the experience wasn’t cool”

Posted 3 years ago

“I've been on Ebay for 20 years now. They recently forced sellers to use them to get paid instead of Paypal. Ebay charges more for each item than both Ebay and Palpal charges were combined. They know Amazon is the only other option. So guess they don't care about extorting their customers.”

Posted 3 years ago

“Jan 9, 2021 Ebay for most of the time does not respond to message through twitter for days or months They have limited staff working and the phone service was taken away . Which really bites. Through there global shipping sometimes you don't get updates on your package There service use to be great at one time , suddenly its gone down”

Posted 3 years ago

“Phone I purchased was not set up for use in the US”

Posted 3 years ago

“The site is being over run with Chinese knock offs and repetitive sales/auctions for the same product. The amount of time it takes to find what you're looking for is almost as bad as aliexpress, which is what this site is in danger of becoming.”

Posted 3 years ago

“It is not so much a bad experience . The problem lies in ebays global shipping where packages are handed over to multiple carriers It never use to be that way . For one Intelcom Express Courier Service has the worst delivery service , the business is down right horrible and delivery service is never on an exact time ., a shady business A business that cares nothing about a persons package That's two days and my package hasn't been delivered yet from the dispatch centre in Surrey Ebay global shipping just doesn't get it and do not care about ones package They don't reply to messages through twitter as often , to me that's bad . Daryl S , Burnaby”

Posted 3 years ago

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Ebay is rated 3.1 based on 4,017 reviews