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Ebay Reviews

3.1 Rating 4,018 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

3.1

Based on 4,018 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 5 star review on 13th April 2024

Ebay 1 star review on 11th April 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 11th March 2024

Ebay 1 star review on 9th March 2024

Ebay 1 star review on 12th February 2024

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i've sold a pair of boots on ebay, the seller made a dispute on the pretence that the size was wrong and asked for a return. 5 months later i don't have neither the boots nore the money even though ebay stoped 30 euros more from the account for the return expences. During this period i've tried all the steps required by ebay with the answer being the same all the time"the resolution was closed in favour of the buyer". so now im being fu..ed by the buyer with the help of ebay.”

Ebay 1 star review on 16th October 2023

Posted 6 months ago

“EBAY CHEATS RETIRED MARINE VETERAN OUT OF $142.82 On September 16, 2023, the retiree ordered three lights from one of ebay’s sellers, thestoreoftheyear12. On September 23, 2023, the old man received an email from ebay telling him his ordered was delivered. He quickly ran out and checked by the front door—nothing. He went to the mailbox—nothing. He checked with his neighbors—nothing. So he contacted the seller and explained that, while the email says the order was delivered, it was not. The seller told him to do those things he had already done and let them know. On September 25, 2023 the veteran called the United States Postal Service at (800) 275-8777 and asked them if the item was delivered to his address. The representative to him it was delivered to his city, state, and zip code, but to a street address that was not his own. He communicated this to the seller and they said the tracking says it was delivered, “reach out to ebay.” He also showed the seller that the United States Postal Service’s tracking only shows that the package was delivered to a city, state, and zip code. Not to a specific address. Therefore, the package in this case could have been delivered to any one of 35,670 people who live in retiree’s city, state, and zip code. He presented evidence showing that the pack was not delivered to him ebay. Ebay’s reply was that the seller says it was delivered. Case closed. Where is ebay’s due diligence? They claim to have a money back guarantee policy, but in this instance, they failed to validate the buyer’s evidence and provide a refund. It is sad to know that a company with a net worth of $26.68 billion must resort to stealing from people whose only mistake was trusting the legitimacy of ebay’s obviously false promises. Caveat emptore!”

Posted 6 months ago

“I am a new seller on ebay, and so far they have done nothing but discourage me from moving on. Absolutely useless! They just have scripts they follow and that's it. The last time I talked to them, they literary flipped me off! They keep my money for a month and a half, even though the buyer talked to them on chat, and confirmed that the product was delivered, and that he is very satisfied. I don't even know if this is legal or not. I had to retract all my products, from sale, because I can't afford to pay for them Transport. While Ebay uses my money.”

Ebay 1 star review on 28th September 2023

Ebay 1 star review on 28th September 2023

Ebay 1 star review on 28th September 2023

Ebay 1 star review on 28th September 2023

Ebay 1 star review on 28th September 2023

Ebay 1 star review on 28th September 2023

Ebay 1 star review on 28th September 2023

Posted 7 months ago

“I sold an item that costed £22.90, fare enough I was charged £3.23 on fees, but I was only given £3.29 instead of £19.67, when I asked them about that, they had charged me more fees. They're thieves and scams.”

Ebay 1 star review on 28th September 2023

Ebay 1 star review on 28th September 2023

Posted 7 months ago

“To put it mildly, I don't believe there a Customer Service department worse than that at Ebay. It is absolutely amazing, no matter what help you need, what question you ask, you will always get the pre-scripted response. "eBay protocol,,,,BLAH BLAH BLAH" What is even sadder than that, is how hard it is to communicate with the "customer service" assistants. 1) not very understandible, or not quite ready for communicating in English 2) not capable of actually considering what the full question is. 3) not responding in any way other than robotic. 4) not turning down background noise) eBay has set a new standard, for incompetent customer service. eBay is sincerely at the bottom of the list”

Posted 7 months ago

“I’m 65 years old, I have grown with the times, technology, and let’s face it e bay has not. Return policy very poor, Time consuming and let’s face it a joke, Quality control can’t say it exist and if you were a long time seller is eBay I believe there is none, and don’t even get me started I’m tracking your delivery I don’t have a Thomas guide anymore. Let’s put this horse to rest and shop with somebody that’s in the 21st-century”

Posted 7 months ago

“The majority of eBay orders are problematic, many times the purchase arrives very late, many purchases do not arrive at all, much of the information provided regarding the reliability of the sellers is not correct in the results test, When demanding a refund, they delay and postpone to later dates, which is a vile thing and disrespects the customer, you should stay away from this platform”

Posted 7 months ago

“Sold a brand new Xbox series X on ebay without any fore knowledge on how absolutely ridiculous their fees are. Long story short after promoting and then selling it for $280 i only received $177 for it after these greedy motherless phucks bent me over with all their "fees" PLEASE learn from my horrifying mistake and sell your stuff literally ANYWHERE else, lest you don't mind being bent over and and dogged from behind with a sand paper condom!”

Posted 7 months ago

“Ebay is a company that fails to follow it’s own policies. The defend buyer and refund them, no questions asked. In my case, I sold a new sheepskin jacket. After 21 (!) days of use, the seller complained that there were two stains on it and wanted a refund. I obviously refused. Ebay answered to NONE of my mails, refunded the buyer and let him keep the jacket. Now they want to get the money from me??? That’s surely not going to happen! PLEASE BEWARE IF YOU USE THIS FRAUDULOUS SITE! In case of problems, they will not help you in any way!!!!”

Posted 7 months ago

“are you looking for help to recover your lost Bitcoin? CP-INVESTIGATION.C0M can help you contatct them and be happy again. Stay away from them for your own good. They do not pay. I deposited a whole lot of figures with them and when it was time to withdraw profits I could not. After a week I could no longer login. They shut me out and were not available to help me. I was not ready to let go of that account because I had over $700,000 in there and there is no way I was letting it go. I got help finally from CP-INVESTIGATION, COM after filing a complaint. I finally got back my funds with and profit due my account too. I thank my stars I filed that complaint.”

Posted 7 months ago

“eBay is scammer website who is protecting scammer sellers I don’t recommend at all”

Posted 7 months ago

“I ordered 4 items in the 31st August 2023. 3 of the payments went through, the last payment was stopped as 'something went wrong'. I then received a message that my account has been permanently suspended as my pattern of activities pose a risk. After 5 queries, I received no explanation whatsoever with a reply of 'no further opportunity for appeal on this decision'. This is a personal attack on my integrity and a very sad state of affairs. Clearly, eBay has no idea what Customer Relations means. It looks like I am fortunate as some of the reviews that I have now read are really scary and I can be considered lucky to have been one-sidedly cut off from any further transactions.”

Posted 7 months ago

“I have had a bad experience with eBay. First the quality of trouser I order was very low rather poor. On the other hand eBay has a sadly a very bad return order system when I was returning the order back I by mistake clicked the return close button and the close return mean permanently close I can not ask for return and refund now. It was just 15 pounds not a big refund but I will think hundred times to buy something on eBay. Thank you very much eBay I am very sad and unsatisfied.”

Posted 7 months ago

“I have been an Ebay user for years, buying and selling. I had a high seller rating, and purchased form a lot of great seller. Ebay at some point had lost all my information and I had to start back from zero, Ok so I will just build it back. In 2015 redid my account, not so much to start selling, but to buy things. With that being said, since then I have had a spinal cord injury and became a quadriplegic and it has taken me awhile to get back to doing things. This past week I started selling again, because I'm on a very limited income. I made a couple of sales, but they would not release the funds because they didn't show any past history, because they had wiped out my prier account. Long story short, I need the funds to be able to pay shipping, and they won't release the fund to me so I can ship. Even though the lost all my older information about being an A+ seller. Ebay has had other issues, but im done, plenty of other platforms to use online to sell, that a definitely more enjoyable and less headaches.”

Ebay 1 star review on 25th August 2023

Posted 8 months ago

“Second time in a year that a seller has taken my money but 'forgotten' to send the order. Tired of chasing up orders. Now eBay are giving me the runaround with endless requests to reset my password and log in - again and again and again.”

Posted 8 months ago

“One star isn't even deserved for this joke of a company. I have been waiting nearly a MONTH to receive my funds from a sale, and a week before they are due to be released, eBay suspends my account and will NOT tell me why. The agent just parrots some BS scripts of "we're working on it" and will not tell me anything at all. Their practices are criminal and swear they are trying to swindle me out of my earned funds from my sale. DO NOT use this company. They will waste your time and steal your funds.”

Posted 8 months ago

“Bought a metal lathe for four hundred fifty five dollars from lucky star they said it was delivered the day they said it was delivered I was here all day an seen ups FedEx an the post man go buy I turn it in after the dealer gave me a fake tracking number an eBay wouldent refund my money so ebay's guaranteed or money back is worthless I'll never buy anything from them again I just lost my money to both scammers”

Posted 8 months ago

“I'm over all the BS”

Posted 8 months ago

“I have been with them for close to 20 years and they have dropped so badly in the past few years i now use other methods on most of my items. First: did you know they actually have increased their percentage to 13.25% plus 30cents now. They also charge their 13.25% on the Taxes that the buyer pays on the purchase so if it is $10 in taxes, they charge the 13.25% which will cost you $1.32 cents. They told me it is for the complete purchase and talk about double charging??? This is it. I also found out we as sellers CONNOT LEAVE NEGATIVE COMMENTS ON A BUYER. I was so upset to find out that a buyer can leave negative feedback in seconds but we are not able to do so. So they buyers ALWAYS have 100% positive feedback, no matter how much they screw us sellers over. I was on the phone for almost two hours to leave negative feedback on a seller which would only take them 30 seconds to do so then us sellers will have to spend hours on the phone to get it off if it is unwarranted as a lot of times it is. All in all, eBay is the most on sided and the most despised selling site on the web anymore. Again, I have almost 20 years with them and now only sell MAYBE 10% of my items on that site and now really looking at getting out like so many have been now.”

Posted 8 months ago

“The worst customer service ever when it comes to resolving an account issue. The chat is a waste. I don't think they are even humans. No person to talk to and the worst service ever.”

Posted 8 months ago

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Ebay is rated 3.1 based on 4,018 reviews