I have an eBay account for 10 years, when a seller makes a mistake about what you ordered or charges you but the order never arrives. It is very difficult to get your money back. It is not clear how to seek help. You have to be willing to waste your time and money. the process begins with writing to the seller. He refuses to acknowledge his mistake. You claim and ebay does nothing. It is difficult to find a way to claim. I think Ebay should protect the buyer more.
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