eBay used to have amazing customer service, they have gone way down hill... They absolutely refused to let me talk to a person on the phone, they force you to use their chat service, this is ridiculous, I have never had a more stressful experience with customer service. Multiple times agents ended the chat before my problem was resolved. I had expressed multiple times that I had not received an email from them, I checked every folder and even searched for it, that agent just ended the chat... They give you a process to get a phone call, but it doesn't work, and that's ridiculous anyway.... If I want a phone call just call me, I'm a customer act like you care I will no longer be using eBay as a place to purchase things.... There are to many other avenues with far better customer care.... I get better service at walmart