I do a lot of shopping for household goods on eBay and very recently I had a bad experience with a seller. The seller just took the money and ran but luckily for me I was covered by eBay's Money Back guarantee. I simply opened up a case through eBay and waited the allotted time for the seller to respond. I got no response and eBay credited me my money back on the same day I got back in touch. eBay kept me informed via emails & eBay messages all through the case so their customer services set up is fantastic.
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