I've used ebay for 12 years and this is the first problem I've had. I cannot believe how bad their customer service is for sellers. A buyer wanted to return an item, which is fine. However, instead of sending back the very expensive Hugo Boss laptop case that I sold him, he sent back a cheap HP laptop case. eBay refunded the buyer without me agreeing and when I appealed the decision they told me that I wasn't eligible for a refund because I don't use eBay enough. Absolutely furious
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